If you receive a crash dump on game launch, please bear in mind a crash dump is the generic response for any type of crash – deleting the crash dump file will not help. There are a few troubleshooting techniques we suggest you undertake in order to get the game running.
Normally a crash dump on game start is related to a system or conflicting error, so we suggest the following steps to be completed in the following order:
- Make sure your Graphics Card drivers and installed and fully up to date
- If running on a laptop with dual graphics cards, make sure they are configured for the correct card to run with FM
- Make sure your Anti-Virus isn’t interfering with Steam or FM as this can cause problems when installing or launching the game
- Make sure your Windows Updates, DirectX and Net Framework are installed and up to date
If after completing all the above steps you’re still encountering issues, please raise a support ticket with Sega by contacting them at firstname.lastname@example.org. Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.