If you receive any kind of Steam error message when first starting the game (such as certain Error numbers) there are a few troubleshooting steps we suggest undertaking in order to get it to work.
- Make sure your Graphics Card drivers and installed and fully up to date
- If running on a laptop with dual graphics cards, make sure they are configured for the correct card to run with FM
- Make sure your Anti-Virus isn’t interfering with Steam or FM as this can cause problems when installing or launching the game
- Make sure your Windows Updates, DirectX and Net Framework are installed and up to date
If after completing all the above steps you’re still encountering issues, please raise a support ticket with Sega by contacting them at firstname.lastname@example.org. Please include as many details as possible and list any troubleshooting techniques you’ve tried already so they can help you in the most efficient way.