Purchased the game but unable to load - Macbook/Steam

Hi, 

Couple of things to try. 

• Try launching Football Manager 2022 in Low Resolution Mode
  • You can do this by right clicking fm.app in your applications -> Get Info, and in the window that pops up should be a checkbox for low resolution mode. 

If there is not, or that does not work for you, you can try the following: 

 

• Try a complete reinstall of the game and steam.

How to uninstall Football Manager 2022:

MAC:
https://support.sega.com/hc/en-gb/articles/4409226098065-How-to-Uninstall-Football-Manager-2022#text

Instructions for uninstalling Steam:

https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526

Once both are uninstalled, please restart your computer and reinstall Steam and Football Manager 2022.

Please let us know how you get on, thanks.

Hi Lucas - I tried both steps you recommended:

1. Launching in low resolution - same result (grey screen then closes)

2. Uninstall and reinstall - same result (grey screen then closes)

Can you ensure that Big Sur is fully up to date by going to the Apple Icon on the menu bar -> Check for Updates, and then try again. 

Thanks.

I did as you asked and can confirm that Big Sur is up to date. 

I have the same error, when I press "Play" from Steam, the game simply does not start, I tried uninstalling it and reinstalling it and the same thing happens, I don't know what to do

12 hours ago, SarptrixR said:

I have the same error, when I press "Play" from Steam, the game simply does not start, I tried uninstalling it and reinstalling it and the same thing happens, I don't know what to do

Please post your own thread for your own issue so I can help you directly. 

12 hours ago, Jrgallo said:

I did as you asked and can confirm that Big Sur is up to date. 

And, no change on starting up the game? Have you tried a reinstall? 

No, no change to starting the game. Uninstall/reinstall did not resolve it; same grey screen then it closes on its own a minute later.

Ok, thank you, we'll investigate further with our QA team. Please bear with us while we investigate, likely from tomorrow at least at this point. 

Hi Lucas - the hotfix released today resolved my issue; I was able to load the game successfully! Thank you for the help.