Game does not Launch

Can you right click FM22 in Steam > Properties > Local Files > Verify Integrity of Game Files, for me please

2 minutes ago, Lucas said:

Can you right click FM22 in Steam > Properties > Local Files > Verify Integrity of Game Files, for me please

 

Done - Upon relaunching, I get exact the same issue.

 

Can you send me your DXDIAG Information please: 

https://support.sega.com/hc/en-gb/articles/4409224957073-How-to-Find-my-system-DxDiag-system-information#text

According to the DXDIAG you sent me you are running Windows 10 1904, which is not the minimum required version of Windows 10 to play the game. 

You'll need to update to Windows 10 2004 (May 2020 update) or later to launch the game.

Ah so even though my windows 10 1904 is on the latest update (21H1), I still need the new version?

 

2 minutes ago, plcarlos said:

Ah so even though my windows 10 1904 is on the latest update (21H1), I still need the new version?

 

The DXDIAG indicated version 1904, which is 2019 Windows 10. A Belarc file will be able to tell us better if you are missing any actual Windows updates: 

https://support.sega.com/hc/en-gb/articles/4409225992209-How-to-find-my-Belarc-file#text

If you can supply that, it might give a better idea why exactly its not launching for you.

Thanks.

Dear Lucas,

I have the exact same problem, can I send you my dxdag too pls?

Just now, Alan A Wadge said:

Dear Lucas,

I have the exact same problem, can I send you my dxdag too pls?

Post your own thread your issue

12 hours ago, Lucas said:

 

 

The DXDIAG indicated version 1904, which is 2019 Windows 10. A Belarc file will be able to tell us better if you are missing any actual Windows updates: 

https://support.sega.com/hc/en-gb/articles/4409225992209-How-to-find-my-Belarc-file#text

If you can supply that, it might give a better idea why exactly its not launching for you.

Thanks.

I've sent the Belarc file as per request.

To update:

I'm reading the other threads here to see if any other fixes work:

AVG - Execeptions were added for FM22, Restarted and verified the execption was still there. Attempt to open the App = Result was the same error

AVG - Uninstall, Reboot System = Result was the same.

Windows updates fully done, Nvidia Driver is only a few days old, re-checked, it's still the latest driver. Result = Same error.

OldSchool Fix - Right click FM.exe and Set it to run as admin. Result = Same error.

To confirm, did you uninstall and reinstall FM after removing AVG entirely? Isn't clear from what you've put above and just want to be totally sure. 

13 minutes ago, Neil Brock said:

To confirm, did you uninstall and reinstall FM after removing AVG entirely? Isn't clear from what you've put above and just want to be totally sure. 

No, FM22 was installed verified, and left During all of those tests.

I'll do an unistall FM\restart PC\reinstall FM now and update.

Okay thanks, let us know how you get on. 

3 minutes ago, Neil Brock said:

Okay thanks, let us know how you get on. 

Same result I'm afraid. No Crash Dump, No folders created to move, Does not even get past the intial Steam attempt to Launch... No Error message either.

1 hour ago, plcarlos said:

Same result I'm afraid. No Crash Dump, No folders created to move, Does not even get past the intial Steam attempt to Launch... No Error message either.

Can you try launching FM from within Windows Explorer and let us know if you have any error messages?

15 minutes ago, Lucas said:

Can you try launching FM from within Windows Explorer and let us know if you have any error messages?

Nope, Same issue, but as no steam icon to show progress, I get no notification, no Error.

With Steam open by the side, no change to the play icon.

Repeated third time, this time as Admin, same error, Just does not launch.

Edited October 22, 2021 by plcarlos

Can you press the start key, and open Event Viewer

Expand "Windows Logs" and then "Applications", and look for any errors with fm.exe

If you can share what you have in there that would be very helpful. 

2 minutes ago, Lucas said:

Can you press the start key, and open Event Viewer

Expand "Windows Logs" and then "Applications", and look for any errors with fm.exe

If you can share what you have in there that would be very helpful. 

Great minds think alike!!! I was just looking at this right now...

Test #1 - Restarted Steam offline - Same error + Same error logs are produced.

35 minutes ago, plcarlos said:

Great minds think alike!!! I was just looking at this right now...

Test #1 - Restarted Steam offline - Same error + Same error logs are produced.

Test #2 - Post Chkdsk + restart + Steam Back online:

Hi, 

Thanks for getting the Event Viewer information for us. 

We've done some more investigation into your issue and think we have identified it for the dev team to look into. Sorry I don't have more information than that for you at this time, but if we need more information or have suggestions we will certainly get back to you and let you know. 

Please bear with us while we work on this. 

Thanks. 

Hi @plcarlos, please see the following for your issue: 

 

Let us know how you get on, thanks

4 hours ago, Lucas said:

Hi @plcarlos, please see the following for your issue: 

 

Let us know how you get on, thanks

Thanks - I can confrim that I can now open the game. I have loaded a test save with most of the major EU nations + Brazil\Argentina for my test save.