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  • Multiplayer game crashes when guest player tries to open Inbox

    Grunners

    By Grunners

      • Public Status: Info Provided Files Uploaded: None
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    Will start by saying I have followed the steps in @Neil Brock's sticky post on crashes (i.e. submit a ticket to SEGA), and in reply got told by SEGA that they don't deal with Football Manager, and to post on the forums here.

    Quote

    Please go about submitting issues with onlineplay on the official Football Manager forums:
     
    https://community.sigames.com/forum/21-fm-online
     
    As you may know, SEGA is the publisher and Sports Interactive is the developer. SI directly moderates these forums so it is the fastest way to get information directly to the developers.

    2-Player network game, via Steam
    Both using Windows machines
    The in-game date when the crash occurred: 8 Nov 2022 (no holiday etc taken, have played with no issues for 1.5 seasons)
    Have used both the in-game (adjust CA, PA, and stats for youth players not reflected accurately in game) and pre-game editor (create two clubs with playing squads)
    Both using common/popular logo and facepacks, no other skins (though both since removed, and crash still occurring).

    Whenever the guest player clicks to access his inbox, he drops from the game. The host occurs no issues and is able to continue the game date. If the guest player rejoins the game, the same issue occurs whenever he attempts to access the inbox.

    Host has tried taking control of the guest manager, and is able to access and read all messages in the inbox without any issue. None appear corrupted, and none were mandatory response required.

    Issue has not been encountered until this date, but has abruptly been an issue over the last one or two in-game days (have tried moving the game on to see if issue disappears, without any success). Issue therefore renders the game unplayable.

    Delete Cache and Preferences and Verify Game Files actions both completed.

    Save game uploaded to OwnCloud ("Wanderers - Multi.fm").
    Crash dump from guest player is attached.

    2e6c00d8-792f-4f58-b3ec-9bee265f71d8.dmp

    • Steps To Reproduce:
      Load network game, have guest player click into their inbox.
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    Neil Brock

    Neil Brock 8,839 Administrators

    Posted

    @Grunners do you have your SEGA ticket number so I can follow this up? They shouldn't really have redirected you in this situation. 

    In relation to your issue we'll investigate and get back to you. 

    Thanks. 

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    Neil Brock

    Neil Brock 8,839 Administrators

    Posted

    I've found the ticket in question and we'll review our processes. Thanks for highlighting that.

    In relation to your issue, as the agent indicated because of the nature of your save (the edits etc) there's a chance we won't be able to provide assistance on this one as it may be specific to those changes. But as said we'll take a look and investigate. 

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    Grunners

    Appreciated Neil. 

    I don't think any of the edits we made have the potential to cause the issue, and we've been playing quite happily for a season and a half, but really appreciate your quick response! Fingers crossed we can get this save back on the road. Thank you.

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    Wevrul

    Hey Guys!!

    I'm having this exact issue! We tried all the same fixes @Grunners tried - with no luck as well.

    The guest player is able to click on everything except the inbox. As soon as that's clicked it crashes immediately. 

    If you know any fix for this then please let me know!

    Thanks

     

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    Neil Brock

    Neil Brock 8,839 Administrators

    Posted

    On 24/04/2022 at 04:09, Wevrul said:

    Hey Guys!!

    I'm having this exact issue! We tried all the same fixes @Grunners tried - with no luck as well.

    The guest player is able to click on everything except the inbox. As soon as that's clicked it crashes immediately. 

    If you know any fix for this then please let me know!

    Thanks

     

    Just to confirm, are you running editor data on your save as well? Any chance you can upload the file (and any editor data if used), then let us know the file names so we can take a look? Details on how to do so here - https://community.sigames.com/bugtracker/instructions-and-notes/how-to-upload-files-to-us-r98/

    Thanks. 

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    Neil Brock

    Neil Brock 8,839 Administrators

    Posted

    On 22/04/2022 at 10:09, Grunners said:

    Appreciated Neil. 

    I don't think any of the edits we made have the potential to cause the issue, and we've been playing quite happily for a season and a half, but really appreciate your quick response! Fingers crossed we can get this save back on the road. Thank you.

    Does appear that it is related to the edits from our initial investigation - can you please upload the editor data files you used and let us know the file name? Thanks. 

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    Grunners

    Hi Neil,

    Editor data uploaded to ownCloud: "Wanderers and Clapham Rovers leagues fixed2.fmf"
    Also responded to the ticket directly, but attached here is DxDIag report and Belarc report from host PC.

    Awaiting same files from the guest PC (i.e. the one that crashes).

    Have tested again taking control of guest manager and playing as both on host PC, and am able to progress without any issues some way into the future.

    Thanks again for your help!

    Belarc Advisor - Computer Profile.html DxDiag.txt

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    Neil Brock

    Neil Brock 8,839 Administrators

    Posted

    So appears to be related to an extinct team in the editor file - essentially the active nation of that team was being recognised on the host system but not the client. If you manually set the nation for any active 'extinct' teams in the editor file then it should allow it to work.

    Hope that helps. 

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    Neil Brock

    Neil Brock 8,839 Administrators

    Posted

    I don't believe it's something that can be fixed within the file itself (I don't believe it can be done via the IGE unfortunately) so in terms of that save, you'd need to start a new save with those changes made via the original editor file you used.

    Apologies about that. 

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    Grunners

    In exciting news, the save now works again. I played on solo, controlling both managers until Jan 1st, and when we tested, the guest player now has no issues with accessing the inbox. Couple of things to note, other than the standard passing of time?

    Qatar World Cup has passed.

    Inbox has refreshed.

    Not sure how, or why, but great news  :D 

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    Grunners
    10 hours ago, Grunners said:

    In exciting news, the save now works again. I played on solo, controlling both managers until Jan 1st, and when we tested, the guest player now has no issues with accessing the inbox. Couple of things to note, other than the standard passing of time?

    Qatar World Cup has passed.

    Inbox has refreshed.

    Not sure how, or why, but great news  :D 

    ... or not, played on for three days (taking in two matches) in in-game time before it crashed again

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    Grunners

    Interestingly, on my game (host) the two recreated clubs show as extant teams, on the guest's they show as "no longer exists", when you look at the FA Cup history

    WhatsApp Image 2022-05-31 at 12.38.38 AM.jpeg

    WhatsApp Image 2022-05-31 at 12.39.09 AM.jpeg

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