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Thread: Known issues and solutions - FAQ

  1. #1401
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by mummbles74 View Post
    I Have the game loaded on to my MAC, but I am gutted that it is really unplayable at all. I can't move the positions of the players in the tactics screen manually and the right click function just messes up the game even more. Once you have right clicked you can't click on anything else, until you move the pointer (which turns in to the shirt you have tried to select) over to the bottom left hand corner (weird!!!!). once you have the arrow back it will drop down the menu's but not let you select anything in them so you can't even quit.

    I have read throught loads of these posts. But there doesn't seem to be any real reply to the MAC posts. When is the patch coming out and were can I get it when it does.
    There's a ctrl-click bug on the Mac. Use an external mouse or the trackpad option (two fingers on the trackpad + click) that you can set up in System Preferences. It'll be fixed in the patch, which is supposed to come out today, but noone really knows.

  2. #1402
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    Default Re: Known issues and solutions

    Quote Originally Posted by row View Post
    i have a macbook processor 2GHz Intel core 2 duo memory 1GB 667 MHz DDR2 SDRAM
    version 10.5.5 on OS X with macintosh HD, everything works fine until i try and start a match with the 3D engine. This then freezes my computer and i cant do anything. How can i stop this/ is there a mac patch coming out. ??
    Have you tried switching off the 3D match engine? Might be a graphics card / RAM issue.

  3. #1403
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    Default Re: Known issues and solutions - FAQ

    We were promised an activation-fix this afternoon...

  4. #1404
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    Default Re: Known issues and solutions - FAQ

    Hi, I'm Lorenzo, I'm italian and I apologise for my english.
    I bought the game 2 days ago and I can't install the game yet.
    I have always the -10 error. This is incredible, I bought the game and I can't play.
    I've sent an email to Marc but he didn't write me back.
    I don't know what to do.
    I'm on Vista, I tried to disactivate my firewall, but it is useless.
    I've no anti-virus programme so I can't explain where is the problem.
    50€ for a game and I can't play, simply amazing.


    I report my message on this page. Help me, I'm very frustrated.

  5. #1405
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by wanchope View Post
    No phone activation option appearing after installation.

    I've uninstalled, restarted my computer and reinstalled this game on six occasions. Each time I have selected the uniloc option (using the internet or phone activation). After installation has been successfully completed and the Soft Anchor screen appears there has been only one occasion where the option for both online and phone activation appeared. On the other five occasions there is only the online activation. Any idea why the phone activation option is not appearing? I've checked the install log and under choose delivery method it has Install via uniloc.

    On the one occasion I had the phone activation I went through the process and was apparently successful. However, nothing happened and when tried starting FM09 was presented with the Soft Anchor activation screen again. Any ideas of why this is happening?

    Is there any update on why the phone activation option frequently does not appear after selecting uniloc option?

    I know you have been wild busy and been doing all you can to help resolve the myriad of issues but really this game should never have been released as is. Not only is it virtually unplayable, by all accounts, without downloading the patch with it but the activation procedure is an absolute disaster. It is beyond me how the QA departments of four organisations (Sega, SI, Steam and Uniloc) can let this game be released in this state. These are not minor issues they are showstoppers.

    If I do not get any reasonable response before 5pm today I will return the game and never darken Sega or SI's door again. As for Steam and Uniloc well lets just a restraining order would not be required.

  6. #1406
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by AHAPPYHAMMER View Post
    I have check the install log and everything said successful. On clicking on the short cut i get a "fm.exe has encountered a problem and needs to close. We are sorry for the inconvenience. we have created a error report bah bah". But no error code

    i have followed the .NET framework advise but this has not helped.

    This also happened with the demo.

    This was also my main problem (so far) so i downloaded the .net framework, DSK thing and the 9.0.1 patch, so 3 downloads in all and installed all before starting up from the FM09 logo in PROGRAME FILES and not Desktop shortcut.

    This started my game like normal and everything running smoothly so far....probably just jinxed myself now though.

  7. #1407
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    Unhappy data editor configuration

    every time i try to start data editor it replies "this application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem"... please help.... i 've tried everything...

  8. #1408
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by spads View Post
    Hi, regarding the no connection problem, have tried using the activate vbs download and all i get after entering my (checked correct) code is a windows script host error ,
    Error: system cannot find file specified
    Code : 80070002
    Source: (null)
    so er in plain english please, whats next?

    ps have installed patch, already done the certificate removal/reboot thing etc. am using uniloc not steam that was a nightmare!!!

    just spotted msg 1366, looks like my prob too, if so , who is support and whats the number, fingers crossed its a free one!

    thanks
    further to my earlier prob, i tried to run the game again, popped the code into the vbs thing and now im with all you guys on error -10. any sort of progress would be good as it seems this is only the beginning of many problems to come. extremely disappointing indeed.

  9. #1409
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Mambo5 View Post
    I wish that worked mate but it still doesn't run the DVD. Thanks anyway bud. Any other ideas?
    Yep, this happened 2 or 3 times with me before i got it to work, was at this point i got it to read the cd by right clicking the drive and exploring it, this after trying to start the bloody thing after installing updates.

    However it read the CD itself after i installed all of the updates (DSK/ Direct X/ Patch) and uninstalled the game and Steam.
    I rebooted the Comp and inserted the CD that seemed to get it to read the CD in the Drive again (as if new)without having to explore the drive. I then installed it through Uniloc (what is steam even for, just a waste of time) and installed the Patch.

    I hope this can clear up ur prob, if i havnt explained it properly drop another msg, in at work so typing while i think out loud!

  10. #1410
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    Default Re: data editor configuration

    Quote Originally Posted by carlos2k View Post
    every time i try to start data editor it replies "this application has failed to start because the application configuration is incorrect. Reinstalling the application may fix the problem"... please help.... i 've tried everything...
    I think further back in the posts that 1 of the SI or Sega guys said they knew there was a problem with Data Editor and just to make do without it at the moment until they can clear it up in a new patch.

    Have you tried installing the current 9.0.1 patch before you start the game? Not sure, im only working from memory of trawling through all theses posts at the weekend.

  11. #1411
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    Default Re: Known issues and solutions - FAQ

    You know what, stuff this, its so below acceptable standards its a joke, yes everyones working like hell to sort it but as someone pointed out earlier, a degree in IT and 72hrs of free time shouldnt be necessary for playing a damn game. will return mine and buy it for a tenner in 6 months when all this rubbish is (hopefully) sorted out. like many i've been playing these games for many many years but this is ridiculous. Now thats off my chest, good luck and enjoy when you get there.

  12. #1412
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    Default Re: Known issues and solutions - FAQ

    This is not as technical as all the other questions and hopefully has a simple answer...

    Nothing happens when I put the game in my laptop, FM2008 and other CDs work but nothing happens when I insert FM2009. I go into the 'D' drive but nothing appears, it doesn't think anything's there.

    Bought the game from Game this morning, can anybody help?

  13. #1413
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    Default Re: Known issues and solutions - FAQ

    Well have kind of sorted my problem, game freezed woundnt continue, switched off threading in prefrences, set game to 2d only not having to play in window, seems to be working ,first match played...., going to try with 3d working next and see what happens , will report back....

  14. #1414
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Larsson1888 View Post
    Well I bought the game and tried to play it but got the error "Fm2009 could not run as facegen was unable to initialize". I then downloaded the patch and it said something about the graphics. Well I then tried to download Directx SDR but when I tried to download it on my computer through my USB (as I don't have the internet at home) it wouldn't load onto it as it looked like it was something to do with the Framework 2.0. Now when I try to open the game up nothing happens and I get no warning. I have tried uninstalling the game and patch and reinstalling but the same happens and nothing happens. Please help!!
    Nobody around to help??

  15. #1415
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    Default Re: Known issues and solutions - FAQ

    can anyone help. i have downloaded the patch, updated my drivers, tried installing, reinstalling, but when i go into the match mode my computer screen goes black and then my computer resets.

    It has worked on 1 occasion when FM2009 windowed itself without being asked but the pitch was black. And when i clicked to full screen the computer crashed. I have not been able to get into windowed mode again it just keeps on crashing. when it crashes a blue background comes up on the screen saying something along the lines of "driver reset failed after timeout" that isnt the exact words but the screen only displays that for about a second so its hard to read!

    HELP!!!! i have been trying to play since friday!

  16. #1416
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    Default Re: Known issues and solutions - FAQ

    When i go to documents and setting then desktop there is no activator icon. What can i do. Also the computer i am using it on does not the internet.

  17. #1417
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Bally21 View Post
    This is not as technical as all the other questions and hopefully has a simple answer...

    Nothing happens when I put the game in my laptop, FM2008 and other CDs work but nothing happens when I insert FM2009. I go into the 'D' drive but nothing appears, it doesn't think anything's there.

    Bought the game from Game this morning, can anybody help?
    FM2009 is on a DVD. Are you sure you have a DVD drive?

  18. #1418
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    Default Re: Known issues and solutions - FAQ

    where are my files to unistall the game? i uninstalled Steam first and now i can't uninstall FM09 as there is no file to remove on the add/remove programs list...i tried doing it by deleting all of the files regarding FM09 but this isn't unistalling it's just got rid of the files

    since Friday i've had problems and no it's not my laptop that's the problem i just want to uninstall to try through Uniloc instead of Steam, any help on where to locate the files and then uninstall would be greatly appreciated.....i'm on Vista
    Last edited by PinkClare07; 17-11-2008 at 12:38. Reason: typo

  19. #1419
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    Default Re: Known issues and solutions - FAQ

    i have tried everything on here to try get my game working and it still is not working. can some one try and help me please?

  20. #1420
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by keane View Post
    I got the same problem, I can't even finish one month.

    The game keeps crashing after I've played a little while.........

    Can anyone help?
    Quote Originally Posted by Death_Note View Post
    Hi,

    I've played through my first season without any problems but now the game crashes about a minute after I load my saved game. I get the following message:

    "A serious error was encountered and the application will close. An error file has been generated in:
    C:/users/user_name/documents/sports interactive/football manager 2009/crash dumps"

    Then the program closes.

    I've uninstalled and re-installed the game, then tried to load the saved game again and the same thing happens.

    Is there a solution to this problem? I'm using Vista by the way.

    Thanks,

    Kev

    I have this problem, please have news?

  21. #1421
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    Default Re: Known issues and solutions - FAQ

    Can we get an update as to when we should expect the activation-fix?

  22. #1422
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by ambolt View Post
    FM2009 is on a DVD. Are you sure you have a DVD drive?
    Bollox, no I don't. Looks like I'm playing 2008 for a while.

    Cheers.

  23. #1423
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    Default Re: Known issues and solutions - FAQ

    does anyone know for sure if the error 10 msg is linked to your firewall/security???

  24. #1424
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Bally21 View Post
    Bollox, no I don't. Looks like I'm playing 2008 for a while.

    Cheers.
    I guess you could still buy it on STEAM, though. But you'd have to pay for it again...

    But if your PC's old enough not to have DVD, then maybe the 3D engine won't work anyway. Did you try the demo?

  25. #1425
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Larsson1888 View Post
    Nobody around to help??
    Would like to help you out, but I dont fancy your name!
    Haha, there is a Framework downlownd also if you look near the start, try that.

    BTW did McGeedy play yesterday cos he was out in the Merchant City till pretty late Saturday night, hopefully the late nights will catch up with him soon!

  26. #1426
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    Default Re: Known issues and solutions - FAQ

    im playing football manager on a macbook about a year old, i dont know what kind of graphics card i have but ive played games with more sophisticated graphics than football manager i think, whenever i try to watch a match in 3d my whole computer freezes and i have to turn off by holding down the off button, is this something the patch is going to fix? when is the mac patch coming out? everything is running perfectly except the 3d matches any help would be appreciated

  27. #1427
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    Default Re: Known issues and solutions - FAQ

    can anyone help. i have downloaded the patch, updated my drivers, tried installing, reinstalling, but when i go into the match mode my computer screen goes black and then my computer resets.

    It has worked on 1 occasion when FM2009 windowed itself without being asked but the pitch was black. And when i clicked to full screen the computer crashed. I have not been able to get into windowed mode again it just keeps on crashing. when it crashes a blue background comes up on the screen saying something along the lines of "driver reset failed after timeout" that isnt the exact words but the screen only displays that for about a second so its hard to read!

    HELP!!!! i have been trying to play since friday!

  28. #1428
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    Default Re: Known issues and solutions - FAQ

    Need your help please. Brought the game on Friday in great anticipation only to find out I couldnt activate using the phone. As the lines were overloaded.
    So having to use the phone lines as no internet on my laptop. Phoned Saturday - got through, completed all the required codes, no problem. The female voice goes congratulations your product is now registered. The screen informs me I am all registered. Click finish, then excitingly I click on the logo to find out I have to do the registering part again. I did this a further two times and had no joy. I then proceeded to check my code and found that an o should have been a 0. So I phone up again - everything good until I get to step 7 where upon putting all the required digits in it doesnt activate the step 8 part, phone gives me the usual registration complete and hangs up but know way of moving onto step8 and finalising it on screen. As a result I click back and have another go convinced it was just a minor error on it. I enter the first set of digits on the next go only to be told that is an incorrect code.
    I am extremely confused and have no idea what to do or where to go next. Help much appreciated.

  29. #1429
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by jake2008 View Post
    im playing football manager on a macbook about a year old, i dont know what kind of graphics card i have but ive played games with more sophisticated graphics than football manager i think, whenever i try to watch a match in 3d my whole computer freezes and i have to turn off by holding down the off button, is this something the patch is going to fix? when is the mac patch coming out? everything is running perfectly except the 3d matches any help would be appreciated
    You can check your graphics card if you go to the Apple menu -> About this computer -> click More info -> Graphics (or something like that, I don't have my Mac in front of me, and it's all in Norwegian there anyway). You probably have the GMA 950 or the X3100. I have the latter and it's running fine with me, though I also have 4 Gb RAM.

  30. #1430
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    Default Re: Known issues and solutions - FAQ

    either my question borders on the ridiculously stupid or nobody knows??

  31. #1431
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by dj2mmy View Post
    Can we get an update as to when we should expect the activation-fix?
    I'm being advised about 1 hr

  32. #1432
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by ambolt View Post
    I guess you could still buy it on STEAM, though. But you'd have to pay for it again...

    But if your PC's old enough not to have DVD, then maybe the 3D engine won't work anyway. Did you try the demo?
    No I didn't use the demo this time around, wanted to be surprised when I got it and I was!!

    I can't run a lot of games as my graphics card is very old, guessing this game will have to wait until I get a new laptop.

  33. #1433
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    Default Re: Known issues and solutions - FAQ

    my game keeps crashing when i am playing a match and i have to reboot please help!!!

  34. #1434
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Bally21 View Post
    This is not as technical as all the other questions and hopefully has a simple answer...

    Nothing happens when I put the game in my laptop, FM2008 and other CDs work but nothing happens when I insert FM2009. I go into the 'D' drive but nothing appears, it doesn't think anything's there.

    Bought the game from Game this morning, can anybody help?
    If I am right you can enter your License key into Steam and download the game again from there without having to pay for it again. This was mention somewhere but Im not sure on which of the posts!

    "Currently Browsing for a new laptop to play Fm2009 in 3D or at all at moment :-("

  35. #1435
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by ambolt View Post
    You can check your graphics card if you go to the Apple menu -> About this computer -> click More info -> Graphics (or something like that, I don't have my Mac in front of me, and it's all in Norwegian there anyway). You probably have the GMA 950 or the X3100. I have the latter and it's running fine with me, though I also have 4 Gb RAM.
    thankyou, I have the GMA 950, is this not good enough do you reckon?

  36. #1436
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    Default Re: Known issues and solutions - FAQ

    can anyone help. i have downloaded the patch, updated my drivers, tried installing, reinstalling, but when i go into the match mode my computer screen goes black and then my computer resets.

    It has worked on 1 occasion when FM2009 windowed itself without being asked but the pitch was black. And when i clicked to full screen the computer crashed. I have not been able to get into windowed mode again it just keeps on crashing. when it crashes a blue background comes up on the screen saying something along the lines of "driver reset failed after timeout" that isnt the exact words but the screen only displays that for about a second so its hard to read!

    HELP!!!! i have been trying to play since friday!

  37. #1437
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by jake2008 View Post
    thankyou, I have the GMA 950, is this not good enough do you reckon?
    I think I read somewhere (maybe in the printed manual?) that the GMA 950 will not run the 3D match engine. Mabye that'll be fixed in the patch, but I really have no idea. In the meantime, try turning the 3D view off in the game preferences, and you should get the good old 2D engine, just like in FM08.

  38. #1438
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    Default Re: Known issues and solutions - FAQ

    When I try to run the game my laptop restarts itself

  39. #1439
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    Default Re: Known issues and solutions - FAQ

    is some going to try and help me solve my problem?

  40. #1440
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    Default Re: Known issues and solutions - FAQ

    i've had enough, no help or anything from the people who are paid to help

    Tesco here i come later and Trading Standards are being contacted

  41. #1441
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by ambolt View Post
    I think I read somewhere (maybe in the printed manual?) that the GMA 950 will not run the 3D match engine. Mabye that'll be fixed in the patch, but I really have no idea. In the meantime, try turning the 3D view off in the game preferences, and you should get the good old 2D engine, just like in FM08.
    yeah thanks just looked in the manual and found that out, ive been playing with the 2d graphics but obviously im intrigued by 3d football manager, thanks for your help


    also, anyone know when the patch for mac is coming out?
    Last edited by jake2008; 17-11-2008 at 13:23.

  42. #1442
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by HuwFlet View Post
    If I am right you can enter your License key into Steam and download the game again from there without having to pay for it again. This was mention somewhere but Im not sure on which of the posts!

    "Currently Browsing for a new laptop to play Fm2009 in 3D or at all at moment :-("


    Cheers, I'll look into it on Steam (whatever that is?) before I return the game.

  43. #1443

    Default Re: Known issues and solutions - FAQ

    We were unable to process your unlock request. To recieve a new key, please visit www.sigames.com. Error : [-821]


    Anyone else getting any luck with this problem yet?

  44. #1444
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    Default Re: Known issues and solutions - FAQ

    Mac Patch?

    Any news yet?

    So far ive only managed to install the game, but it still refuses to boot up.

    Really dont want to take the game back, but ive had it 4 days now without getting to the Menu Screen?

  45. #1445
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by steffanrhyswilliams View Post
    We were unable to process your unlock request. To recieve a new key, please visit www.sigames.com. Error : [-821]


    Anyone else getting any luck with this problem yet?
    http://keylookup.fm2009.softanchorinsight.com/

    type it in there and it will tell you the correct key

  46. #1446
    Sports Interactive Glenn Wakeford's Avatar
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by steffanrhyswilliams View Post
    We were unable to process your unlock request. To recieve a new key, please visit www.sigames.com. Error : [-821]


    Anyone else getting any luck with this problem yet?
    You are receiving an Error [-821]

    Scenario: Install and activate with activation code on Steam and it works then launch the game, SoftAnchor asking to re-enter activation code.

    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated

  47. #1447
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    Default Re: Known issues and solutions - authentication

    Hi, I've tried searching for someone with a similar problem. I'm installing and activating on a 2nd computer that doesn't have the internet. The phone number given apparently is inactive and no longer used?

    Thanks
    Adam

  48. #1448
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    Default Re: Known issues and solutions - FAQ

    Still not working.
    Error -10
    What can I say?

  49. #1449
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    Default Re: Known issues and solutions - FAQ

    i've been trying to authenticate my game now for over 3 hours, i've tried everything is says at the start of this thread and it still gives me error -1003. i've tried calling the customer sercive and they didn't pick up can some one help me please??

  50. #1450
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Mauriz View Post
    Still not working.
    Error -10
    What can I say?
    exact same problem!

  51. #1451
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Flawed_Genius View Post
    I'm suffering from the freezing of the match engine.

    I have a good enough machine and have it on commentary only but it really lags when I want to make subs or tactical changes. It also lags coming back from those changes before the match gets up and running again.

    It is really hindering my enjoyment of what looks like a belter of a game. Any tips/ hints to help me along?

    Does the windows mode really work? Anyone had any joy?
    Any tips for the freezing? Any help would be gratefully received.

  52. #1452
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Flawed_Genius View Post
    Any tips for the freezing? Any help would be gratefully received.

    I have heard that if you set your background on your desktop to the basic Windows one that you first get with it, it runs a lot smoother. Someone suggested it and its worked for quite a few people. Try it.

  53. #1453
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    Default Re: Known issues and solutions - FAQ

    why don't they just disable the activation code thing? it's obviously not working

  54. #1454
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    Talking Re: Known issues and solutions - FAQ

    Quote Originally Posted by Flawed_Genius View Post
    I'm suffering from the freezing of the match engine.

    I have a good enough machine and have it on commentary only but it really lags when I want to make subs or tactical changes. It also lags coming back from those changes before the match gets up and running again.

    It is really hindering my enjoyment of what looks like a belter of a game. Any tips/ hints to help me along?

    Does the windows mode really work? Anyone had any joy?
    Quote Originally Posted by dingleandproud View Post
    I have heard that if you set your background on your desktop to the basic Windows one that you first get with it, it runs a lot smoother. Someone suggested it and its worked for quite a few people. Try it.

    Thanks mate, I will give that a try. The missus won't be pleased her arty photo of a boat is missing, but it isn't about her!

  55. #1455
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by sanchez11 View Post
    i've been trying to authenticate my game now for over 3 hours, i've tried everything is says at the start of this thread and it still gives me error -1003. i've tried calling the customer sercive and they didn't pick up can some one help me please??
    You are receiving an Error [-1003]

    Fix: You are entering the key incorrectly please visit the following URL to correctly identify your key - http://keylookup.fm2009.softanchorinsight.com/


    Error: You are receiving the Error ‘Product Key already Active’ message

    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation program and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated
    That's all I know about the issue

  56. #1456
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Marc Duffy View Post
    I'm being advised about 1 hr
    is there any more information on when we will get this update??

  57. #1457
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    Default Re: Known issues and solutions - FAQ

    pls help. I have installed via uniloc and steam and on both occasions the activation is fine but when starting the game i get the following error message "fm.exe has encountered a problem a needs to close"

    data report
    appname fm.exe appver 9.1.0.26064 modname fm.exe modver 9.1.0.26064
    offset 00bdecf2

    There was a similar problem in the thread i think and there was suggestion of installing microsoft framework but this has done nothing.

    thanks for any help

  58. #1458
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    Default Re: Known issues and solutions - FAQ

    Do you have to activate the game on the same computer that you want to play it on. Because this computer has the internet and ive activated it . But its not a good enough computer so i use the upstairs one which doesnt have the interenet - should it work even if i used another computer to activate it

  59. #1459
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by gibbo347 View Post
    pls help. I have installed via uniloc and steam and on both occasions the activation is fine but when starting the game i get the following error message "fm.exe has encountered a problem a needs to close"

    data report
    appname fm.exe appver 9.1.0.26064 modname fm.exe modver 9.1.0.26064
    offset 00bdecf2

    There was a similar problem in the thread i think and there was suggestion of installing microsoft framework but this has done nothing.

    thanks for any help
    Have you managed to get the game to Launch at all? I had this problem after launching once and changing to windowed mode?

  60. #1460
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    Default Re: Known issues and solutions - FAQ

    MAC Patch update?

  61. #1461

    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Matt6 View Post
    http://keylookup.fm2009.softanchorinsight.com/

    type it in there and it will tell you the correct key


    Thanks for the reply. I have tried this and I was always entering the correct key. I've also tried uninstalling, deleting certificates, reinstalling, but still nothing unfortunately.

  62. #1462
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by mummbles74 View Post
    MAC Patch update?
    I think we just have to wait, they're not gonna answer.

    One thing : if there is a new delay, I think there's gonna be some insults here

  63. #1463
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    Default Re: Known issues and solutions - FAQ

    When I run the game i get this message "fm.exe has encountered a problem and needs to close " Please help!

  64. #1464
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    Default Re: Known issues and solutions - FAQ

    can anyone help. i have downloaded the patch, updated my drivers, tried installing, reinstalling, but when i go into the match mode my computer screen goes black and then my computer resets.

    It has worked on 1 occasion when FM2009 windowed itself without being asked but the pitch was black. And when i clicked to full screen the computer crashed. I have not been able to get into windowed mode again it just keeps on crashing. when it crashes a blue background comes up on the screen saying something along the lines of "driver reset failed after timeout" that isnt the exact words but the screen only displays that for about a second so its hard to read!

    HELP!!!! i have been trying to play since friday!

  65. #1465
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by HuwFlet View Post
    Have you managed to get the game to Launch at all? I had this problem after launching once and changing to windowed mode?
    Not being able to launch. what should i do?

    Thanks for any help

  66. #1466
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    Default Re: Known issues and solutions - FAQ

    Hi im gagging for help, ive had problem after problem, 1st i had the error where it would just goto end task, well i sorted that, patched it up, got the microsoft Framework download, and also did the 500mb SDK download,

    next error was the , 482(i think) so i deleted the certificate etc and rebooted.

    Now im faced with, i launch the game it asks me for my Key - so i put it in, and it activates. great stuff
    however nothing loads.

    so i try and load the game again, and back tot he activation code screen, so i put it in....... and so on and so on.


    Any ideas anyone?

  67. #1467
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    Default Re: Known issues and solutions - FAQ

    could anyone tell me how you delete certificates please?

  68. #1468
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    Default Re: Known issues and solutions - FAQ

    fixed my problem myself, i'm absolutely appalled at how nobody answered my query whenever i posted it and wherever i posted it

  69. #1469
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    Default Re: Known issues and solutions

    Quote Originally Posted by Marc Duffy View Post
    Please post here even if you've posted in another thread and we're yet to help you.
    Hi
    The game freezes as i am about to watch the game, i am unable to press anything leading to me having to turn my laptop off.
    Its a new laptop and i was able to wach my first friendly if thats any help.

  70. #1470
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    Default Re: Known issues and solutions

    Quote Originally Posted by nutty82uk View Post
    Hi. I still get the same problem as I did on the demo. When I click submit team the game freezes. I have the game on steam and therefore have the patch. Has this problem been solved with the patch or do I still have to run the game in windowed mode.

    Cheers in advance
    will you be able to let me know if you are able to solve this issue cause i am having the same problem

  71. #1471
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by PinkClare07 View Post
    fixed my problem myself, i'm absolutely appalled at how nobody answered my query whenever i posted it and wherever i posted it
    i know exactly what you mean its a joke!

  72. #1472
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by gibbo347 View Post
    Not being able to launch. what should i do?

    Thanks for any help
    if you havent been able to Launch then I dont think its the same problem unfortunately. I have posted in the techie forum and somone has suggested I contact Sega Technical Support, i think the number is in the back of your manual if you brought boxed.

  73. #1473
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by davemc85 View Post
    could anyone tell me how you delete certificates please?
    delete the certificates and re-activate the game


    navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    ensure that it is the \certificate directory you are located in

    Theb Delete all content

    Reboot the machine

    job done

  74. #1474
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by abroni View Post
    Hi im gagging for help, ive had problem after problem, 1st i had the error where it would just goto end task, well i sorted that, patched it up, got the microsoft Framework download, and also did the 500mb SDK download,

    next error was the , 482(i think) so i deleted the certificate etc and rebooted.

    Now im faced with, i launch the game it asks me for my Key - so i put it in, and it activates. great stuff
    however nothing loads.

    so i try and load the game again, and back tot he activation code screen, so i put it in....... and so on and so on.


    Any ideas anyone?
    Exactly the same problem as me - frustratingly nobody seems to know anything about this problem.

  75. #1475
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by davemc85 View Post
    i know exactly what you mean its a joke!
    the thing is i've not got time to actually check if it's fully fixed my problems so i could have more problems in future

    hope someone answers your question soon

  76. #1476
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by dingleandproud View Post
    Exactly the same problem as me - frustratingly nobody seems to know anything about this problem.
    lol - i know, ive read about every post on problems, i know just about off by heart how to fix them all - but no mention on my problem - sods law i guess

  77. #1477
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by PinkClare07 View Post
    the thing is i've not got time to actually check if it's fully fixed my problems so i could have more problems in future

    hope someone answers your question soon
    the annoying thing is ive spent my weekend trying to fix it.... the only consolation for me is at least today im trying to fix it on my companys time lol. hope you get yours sorted

  78. #1478
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    Default Re: Known issues and solutions

    Quote Originally Posted by Marc Duffy View Post
    Please post here even if you've posted in another thread and we're yet to help you.
    when i click on stasrt match the game just freezes i have noticed others have had this problem but not seen no advice for it it happened weith the demo and is happening with the actual game it self

  79. #1479
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    Default Re: Known issues and solutions - FAQ

    i just get a screen saying: 'a serious error was encountered and the window will close'. it happens every time at 24 july 2009, 10 PM.

  80. #1480
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Marc Duffy View Post
    I'm being advised about 1 hr
    2 hours ago...?

  81. #1481
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    Default Re: Known issues and solutions - FAQ

    why is it always football manager with problems? even going back to the CM days - i remember CM96/97 having problems because of the "Lasorlock" security they had on. I guess they fixed it the year after, by letting you play the game from the HD once installed - no security at all.

    maybe next year, there will be none of this? i hope so

    Guess getting the latest patch or fix, is part of the whole Fun? lol

  82. #1482
    Sports Interactive Glenn Wakeford's Avatar
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Vanshe View Post
    i just get a screen saying: 'a serious error was encountered and the window will close'. it happens every time at 24 july 2009, 10 PM.
    This is a known issue and is under review.

  83. #1483
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    Default Re: Known issues and solutions

    Quote Originally Posted by Matt11 View Post
    Hi
    The game freezes as i am about to watch the game, i am unable to press anything leading to me having to turn my laptop off.
    Its a new laptop and i was able to wach my first friendly if thats any help.

    I have the same problem and i have been on here for 3 days trying to get it fixed but people just avoid answering me!

  84. #1484
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by mummbles74 View Post
    MAC Patch update?
    Mac patch will be once we have the Mac issues fixed.

    You have been told it will be sometime today, as far as things go that information is still the same.
    If anything changes we will let you know.

  85. #1485
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    Default Re: Known issues and solutions

    Quote Originally Posted by Matt11 View Post
    Hi
    The game freezes as i am about to watch the game, i am unable to press anything leading to me having to turn my laptop off.
    Its a new laptop and i was able to wach my first friendly if thats any help.
    Hi.

    Are you running the game in Windowed or Full Screen?

    If it's full screen please try running in windows Mode.

    If you are still having this problem let me know what graphics card/s you have in your machine.
    This goes for anyone with this issue.

    Cheers.
    Last edited by Steve Cox; 17-11-2008 at 15:11.

  86. #1486
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    It's okay. We're frustrated too.

    You can go to http://help.sega.com/ where you can raise an individual ticket, and someone will help you.

    You should be able to log in with the same details you use for this forum.
    hi i've been on this website you sugested and after a day of emailing i finally was told that i would need to ring the same number you said. Do you know some one else i could contact that won't just give me the same advise and will guide me through what i need to do (i've got a problem with error 10 by the way). Because the whole reason i'm trying do this over the internet is because it would be to expensive and to much of an inconvinience to do this over the phone. would be grateful for you help.

  87. #1487
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    Default Re: Known issues and solutions - FAQ

    my game just freezes when i try to go to any match . . doesnt respond and im running a geforce 8400GS 512mb card. Seriuosly disapointed with this game so far.

    and to top it off, unistalled and now it just wont run, why the hell is steam used, its useless!

  88. #1488
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by bigken1 View Post
    I have the same problem and i have been on here for 3 days trying to get it fixed but people just avoid answering me!
    Quote Originally Posted by bigken1 View Post
    can anyone help. i have downloaded the patch, updated my drivers, tried installing, reinstalling, but when i go into the match mode my computer screen goes black and then my computer resets.

    It has worked on 1 occasion when FM2009 windowed itself without being asked but the pitch was black. And when i clicked to full screen the computer crashed. I have not been able to get into windowed mode again it just keeps on crashing. when it crashes a blue background comes up on the screen saying something along the lines of "driver reset failed after timeout" that isnt the exact words but the screen only displays that for about a second so its hard to read!

    HELP!!!! i have been trying to play since friday!
    Hi bigken.

    Could you PM me with a copy of your dxdiag please?

    To get this information:

    Start -> Run (or use the "search" box in Vista)
    Type: dxdiag
    Press Return
    Once the dxdiag program has finished scanning your system click "Save all information"
    Save the file somewhere you remember and then copy & paste the info into a PM for me.

    Cheers.

  89. #1489
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    Default Re: Known issues and solutions

    Quote Originally Posted by Steve Cox View Post
    Hi.

    Are you running the game in Windowed or Full Screen?

    If it's full screen please try running in windows Mode.

    If you are still having this problem let me know what graphics card/s you have in your machine.
    This goes for anyone with this issue.

    Cheers.


    How do you get the game into windowed mode????? i managed to get it into windowed mode once but the pitch was black and it was ***** and then it eventually crashed my computer.

    My graphics card is Nvidia Geforce 8200M

  90. #1490
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    Default Re: Known issues and solutions - FAQ

    So what do I need to do if when I try to open my game it just freezes and then restarts my laptop? How can I fix this?

  91. #1491
    Sports Interactive Glenn Wakeford's Avatar
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    Default Re: Known issues and solutions

    Quote Originally Posted by bigken1 View Post
    How do you get the game into windowed mode????? i managed to get it into windowed mode once but the pitch was black and it was ***** and then it eventually crashed my computer.

    My graphics card is Nvidia Geforce 8200M
    'Options' -> 'Preferences' -> 'Display & Sound' -> 'Display Setting' -> 'Windowed'. Confirm and then your game should be in windowed mode.

  92. #1492
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Steve Cox View Post
    Mac patch will be once we have the Mac issues fixed.

    You have been told it will be sometime today, as far as things go that information is still the same.
    If anything changes we will let you know.
    dont suppose the patch will let me watch the games in 3d on my gma 950 will it?

  93. #1493
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    Default Re: Known issues and solutions - FAQ

    Hey up

    i managed to get my game patched by running in safe mode but now when i load up football manager it says

    "did not find font: fonts/vera"

  94. #1494
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    Red face Re: Known issues and solutions - FAQ

    Hi Marc

    Hope you can help, believe a couple of others have similar issue.

    Have loaded game and set up team etc. But when attempting to start a game...it freezes and have to turn off computer.

    it is the pc game and I use vista and bought the laptop specially to play the game and know it is good to play. - sony vaio ar19

    am not the greatest computer bod so simple terminology would be good it you know of a solution.

    many thanks

  95. #1495
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    Default Re: Known issues and solutions

    Quote Originally Posted by bigken1 View Post
    How do you get the game into windowed mode????? i managed to get it into windowed mode once but the pitch was black and it was ***** and then it eventually crashed my computer.

    My graphics card is Nvidia Geforce 8200M
    steve all the information is too many characters long to send you!

  96. #1496
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    Default Re: Known issues and solutions - FAQ

    im installing the game onto another computer which does not have the internet. What are my options for activating the code if the phone thing is busy?

  97. #1497
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    Default Re: Known issues and solutions - FAQ


  98. #1498
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    Default Re: Known issues and solutions - FAQ

    ETA on Mac patch please?

  99. #1499
    Sports Interactive Michael Burling's Avatar
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by gregiboy View Post
    im installing the game onto another computer which does not have the internet. What are my options for activating the code if the phone thing is busy?
    Information on activating by phone can be found here http://community.sigames.com/showthread.php?t=65579 it is automated and should not be busy, this is the only way to activate a game without internet.

  100. #1500
    Sports Interactive Michael Burling's Avatar
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by ucatchme.com View Post
    ETA on Mac patch please?
    This was answered half an hour ago by Steve Cox saying

    Mac patch will be once we have the Mac issues fixed.

    You have been told it will be sometime today, as far as things go that information is still the same.
    If anything changes we will let you know.

    Please do a search in future before doing future patches.

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