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Thread: Known issues and solutions - FAQ

  1. #601
    Sports Interactive Neil Dejyothin's Avatar
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by yckoj View Post
    Can't someone at least say that they are looking into my problem??
    Hiya,

    Murray told me he replied to your email. Did you not receive anything back from him?

    Sorry if you felt you were being ignored, check your PM in a moment as I will leave you a private message.

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    Smile Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    How long have you left it for? Give it a couple of minutes and if nothing is showing then reboot your machine and try again.
    Quote Originally Posted by Neil Dejyothin View Post
    Okay that's interesting - what's its memory footprint?

    Just so I'm clear - when you initially activated, did the game ever run successfully?

    Hi Neil

    Yes game is activated and patched but has not worked as yet
    Memory footprint is 106,072 k
    Am currently playing game on my mother in laws laptop but want to run it on mine as she is back from holiday tomorrow night

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    Default Re: Known issues and solutions - FAQ

    can the activation not be turned off? Without sounding daft, surely something like this could be done, like i said earlier, i been trying for 36 hours now, much long the £30 will be back in my pocket and i will buy game in a few weeks or months when issues sorted out,

    i

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by geordieliam83 View Post
    ok, so i copied that over and then it asked for the saAudit.dll file so i dually copied that over. and now it just says 'cannot run game. failed to set up graphics system'

    im sure i've seen someone else have that problem somewhere in the previous 6 pages - am i getting somewhere?

    Liam
    Either the initial installation did not work properly or you haven't installed the patch.

    The last file you can try before re-installing however would be this:
    http://www.microsoft.com/downloads/d...displaylang=en

    If you download and install that, and you're still not up and running (with the same message), then I think you need to re-install.

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    Default Re: Known issues and solutions - FAQ

    is there anything i can do then? or im i best just giving up lol

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    Yes, you can copy and paste it (don't cut and paste it as otherwise the demo will no longer work if you remove it), so that's worth a go.
    ok, so i copied that over and then it asked for the saAudit.dll file so i dually copied that over. and now it just says 'cannot run game. failed to set up graphics system'

    im sure i've seen someone else have that problem somewhere in the previous 6 pages - am i getting somewhere?

    the fix for this looks like it says i ned to download that directx thing, which is what i've already done. is is this something differet. i feel im getting somewhere. in a weird way, a new error message is quite encouraging!

    Liam

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Do Smarties really have the answer View Post
    Hi Neil

    Yes game is activated and patched but has not worked as yet
    Memory footprint is 106,072 k
    Am currently playing game on my mother in laws laptop but want to run it on mine as she is back from holiday tomorrow night
    Have you updated your graphic card drivers?

    This may be the source of the problem. It's unusual that it's sort of starting but not starting up properly...

    You could also try and use the --reset_preferences command from the FM shortcut. I did post some instructions on how to do this for another user about a page or two back, but if you're not sure, give me a shout and I'll post them again.

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by yckoj View Post
    Can't someone at least say that they are looking into my problem??
    I would try looking up the key again. I haven't seen anyone else with this problem. The thing is though mate, once you have the key, good luck in activating it! I still haven't on my laptop after 24 hours of trying. This is bad bad news. Its just a game at the end of the day that we all want to play and they have put this stupid authenticating rubbish in the way to stop us. £30 wasted.

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by bassett1 View Post
    can the activation not be turned off? Without sounding daft, surely something like this could be done, like i said earlier, i been trying for 36 hours now, much long the £30 will be back in my pocket and i will buy game in a few weeks or months when issues sorted out,

    i
    I know it's frustrating and we're sincerely very sorry it's taking so long to get you up and running but we will get there. We're hopeful of some more news very soon and confident we can get you going.

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by markybhoy View Post
    is there anything i can do then? or im i best just giving up lol
    What did you download exactly and where from?

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    Default Re: Known issues and solutions

    Quote Originally Posted by garyjt View Post
    I still have not had my problem helped.

    I have to activate through the phone because of no internet connection on my computer in my room (I am currently on laptop). I have 'succesfully' activated the game 4 times over the phone but everytime I try to load the game the softanchor screen comes up again wanting me to activate the game.

    I have already tried deleting the certificates then trying again and I have also tried un-installing then doing it again but no luck. Can someone please offer a solution as I am really desperate to play the game.
    I have exactly the same problem
    I have no internet connection so i try to authenticate via phone
    All steps are followed in phone and it finally says in the phone that my copy is done thats all ok
    So do says in my screen to that the process is over and my game is authenticated
    But when i do try to lauch the game it appears the same screen again asking me to authenticate again
    I have done like 5 times authenticating but every successful time the same happens
    IT STILL asking me to authenticate...
    I have bought the game since two days and i cant play...

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    Either the initial installation did not work properly or you haven't installed the patch.

    The last file you can try before re-installing however would be this:
    http://www.microsoft.com/downloads/d...displaylang=en

    If you download and install that, and you're still not up and running (with the same message), then I think you need to re-install.
    ok, im trying to download the patch (altho i thought this came automatically with steam?)

    if that doesnt work, then i will try that 432mb bad boy in the morning.

    and then if that doesn't work, i will try the reinstall, altho i am not sure how that would help really cos am i not just going to encounter the same problems again?

    i wish i had someone like yourself sitting at my computer as im sure you'd fix it pretty quickly!

    my first win on fm09 is going to taste so sweet after all of this! haha

    Liam

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    I know it's frustrating and we're sincerely very sorry it's taking so long to get you up and running but we will get there. We're hopeful of some more news very soon and confident we can get you going.
    Hi Neil

    I am calming down a bit now after 24 hours of trying to activate. 2 bottles of wine have done the job. I have gone back to playing FM08, what a shambles. Could you explain why the activation process has been put in please?

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    Default Re: Known issues and solutions - FAQ

    You really should go to bed Neil. Impressed by the dedication of all the team tonight.

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    What did you download exactly and where from?
    ERROR: Cannot run game:Failed to set up graphics system

    Fix: Please download the following update from the Microsoft Direct X SDK: http://www.microsoft.com/downloads/d...displaylang=en

    tried to download that and during the download it cuts off? also starts saying i need a PACKER tool?

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    Default Re: Known issues and solutions - FAQ

    Well going to bed now... hoping you get that SoftAncher prob fix by tommorow...

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    Default Re: Known issues and solutions - FAQ

    i installed the game last night after several attempts and it was working fine so i tried loading a new skin and while i was doing this the game crashed, when i restarted my pc i started the game again and it went past the first few credits showing the writing in the right hand bottom corner which changes and then the screen went black and nothing else happend! so i reinstalled and the same happend again and again i have even reinstalled and uploaded the patch before restating the game and it just gets stuck there and crashes. can you help at all???

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    Have you updated your graphic card drivers?

    This may be the source of the problem. It's unusual that it's sort of starting but not starting up properly...

    You could also try and use the --reset_preferences command from the FM shortcut. I did post some instructions on how to do this for another user about a page or two back, but if you're not sure, give me a shout and I'll post them again.
    Cant update drivers everywhere i look i cant find any that will work with my card
    Have tried to reset preferances to "C:\Program Files\Sports Interactive\Football Manager 2009\fm.exe"- -reset_preferences but this tells me that its not valid

    Graphics card is a nvidia gforce4 420 go 32m if thats any help

  19. #619
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by markybhoy View Post
    ERROR: Cannot run game:Failed to set up graphics system

    Fix: Please download the following update from the Microsoft Direct X SDK: http://www.microsoft.com/downloads/d...displaylang=en

    tried to download that and during the download it cuts off? also starts saying i need a PACKER tool?
    I've sent you a PM - can you get back to me with the details I've asked for?

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    Either the initial installation did not work properly or you haven't installed the patch.

    The last file you can try before re-installing however would be this:
    http://www.microsoft.com/downloads/d...displaylang=en

    If you download and install that, and you're still not up and running (with the same message), then I think you need to re-install.
    ok, so downloaded the patch now and when i launch via the 'steamapps' 'common' 'football manager 2009' folder, it still says about the graphics system not being set up.

    looks like i might have to try that 432mb microsoft file. and then a reinstall.

    ahhhhhhhh! nightmare.

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    I've sent you a PM - can you get back to me with the details I've asked for?
    Just Pm'd you there sorry.

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    Default Re: Known issues and solutions - FAQ

    i downloaded the game through steam. i have been trying to launch it. it doesnt work if i paste the code, but if i put in in lower case it goes through to the prossesing page then says its activated. i then click the fm desktop and it does the same process again. i payed more for this through steam as it was supost to be a quick and easy way to get it. this is not the case as ive been trying since yeaserday. i aslo canot find fm in the program files do i need to downlad again. i also cannot get any help through steam. so help needed please!! many thanks
    adam

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by geordieliam83 View Post
    ok, so downloaded the patch now and when i launch via the 'steamapps' 'common' 'football manager 2009' folder, it still says about the graphics system not being set up.

    looks like i might have to try that 432mb microsoft file. and then a reinstall.

    ahhhhhhhh! nightmare.
    Can you PM me please with your email address?

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    Default Re: Known issues and solutions

    This is a joke i tried to follow your instructions. my game just says "can not connect to internet". i tried to follow your instructions but i cant get on to the link to soft anchor it is asking for a login and password. its a disaster will it be fixed or will i just throw the game out

  25. #625
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    Default Re: Known issues and solutions

    Quote Originally Posted by Knicky002 View Post
    This is a joke i tried to follow your instructions. my game just says "can not connect to internet". i tried to follow your instructions but i cant get on to the link to soft anchor it is asking for a login and password. its a disaster will it be fixed or will i just throw the game out
    Hi Knicky,

    Uniloc have been investigating and working on a solution for this problem, so we hope to have more news shortly and are confident we can solve this for you.

  26. #626
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by GoonerLife View Post
    You really should go to bed Neil. Impressed by the dedication of all the team tonight.
    What graphics card are you using?

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    Default Re: Known issues and solutions - FAQ

    I have jsut bought the game from steam and can't ****ing activate my game. I get the error -51 thing. I don't know how to uninstall the game via steam, and can't find the certificates folder.

    Can anyone help me please?

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by dazzler07 View Post
    i installed the game last night after several attempts and it was working fine so i tried loading a new skin and while i was doing this the game crashed, when i restarted my pc i started the game again and it went past the first few credits showing the writing in the right hand bottom corner which changes and then the screen went black and nothing else happend! so i reinstalled and the same happend again and again i have even reinstalled and uploaded the patch before restating the game and it just gets stuck there and crashes. can you help at all???

    Im reinstalling this again as i have removed everything to do with Football Manager and Steam from my computer, if it doesnt work this time, does anyone know what i need to do or should i just bin the game and remember the good old days when you went to a game shop purchased a game got it home installed it and played it to your hearts content???

  29. #629
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by kiwityke View Post
    I have jsut bought the game from steam and can't ****ing activate my game. I get the error -51 thing. I don't know how to uninstall the game via steam, and can't find the certificates folder.

    Can anyone help me please?
    Have you looked in this thread from here?
    http://community.sigames.com/showthread.php?t=63879

    In addition, are you installing the game as an Administrator of your machine?

  30. #630
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by dazzler07 View Post
    Im reinstalling this again as i have removed everything to do with Football Manager and Steam from my computer, if it doesnt work this time, does anyone know what i need to do or should i just bin the game and remember the good old days when you went to a game shop purchased a game got it home installed it and played it to your hearts content???
    Oops, I didn't see your post earlier, sorry.

    You may be able to find a workaround by clearing your preferences, but if it worked initially it should definitely work again. It sounds like it just didn't load the skin correctly and somehow got caught in an in-between state.

    I posted some instructions on how to use the --reset_preferences command line option about a page or two back for someone else. That should hopefully solve your issue.

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    Default Re: Known issues and solutions - FAQ

    I CANT INSTALL THE GAME
    THE GAMECODE IS INCORRECT
    AND I HAVE TRIED TO GO TO http://keylookup.fm2009.softanchorinsight.com/
    STILL NOT FOUND ANY CODE
    COULD YOU PLACE THE IMAGES OF 1-0, A-Z TO HELP US TO RECOGNISE THE GAMECODE

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    Default Re: Known issues and solutions - FAQ

    not sure if this fits as a problem to be dealt with in this thread (if not i can post it elsewhere).

    I've been having some pretty poor performance from the match engine.

    -I have a graphics card that was below the minimum requirements. I installed the DirectX SDK and thus had no problems starting FM09. Otherwise, my system is a Pentium M 1.7Ghz with 512MB RAM
    - I disabled the 3d match engine from preferences (and sound).
    - performance in the non-match screens is generally okay. It is a bit slower than last version but not prohibitively so.
    - there are no graphics issues or other signs that my computer can't handle FM09.
    - Setting up the match engine takes about 20 seconds and i can move between different screens after setup with reasonable speed.
    - Despite 3d being disabled, the 2d engine runs at an extremely stuttery speed (regardless of what match speed i select). Performance in classic view is slightly better than TV view, but either way, watching matches has no fluidity.
    - this is despite FM08's match engine running flawlessly (no stuttering, no pauses etc.)

    So is this just because of the ramp up in requirements for the match engine from FM08 to FM09 or are there other settings that i could tweak to return performance to somewhere closer to FM08 levels? Also, is there any chance of future performance enhancements in subsequent patches?

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by dazzler07 View Post
    i installed the game last night after several attempts and it was working fine so i tried loading a new skin and while i was doing this the game crashed, when i restarted my pc i started the game again and it went past the first few credits showing the writing in the right hand bottom corner which changes and then the screen went black and nothing else happend! so i reinstalled and the same happend again and again i have even reinstalled and uploaded the patch before restating the game and it just gets stuck there and crashes. can you help at all???
    Quote Originally Posted by Neil Dejyothin View Post
    Oops, I didn't see your post earlier, sorry.

    You may be able to find a workaround by clearing your preferences, but if it worked initially it should definitely work again. It sounds like it just didn't load the skin correctly and somehow got caught in an in-between state.

    I posted some instructions on how to use the --reset_preferences command line option about a page or two back for someone else. That should hopefully solve your issue.

    cheers for getting back to me

    yea i reinstalled it for the 7th time started it up all the beginning bit gets to the white writing in right hand corner of screen that whirls round for about 15 secs and then just a black screen and games crashes

    im not using steam to install it im using the over option also its not asking for my key code when i reinstall it


    any idea's???

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    Have you looked in this thread from here?
    http://community.sigames.com/showthread.php?t=63879

    In addition, are you installing the game as an Administrator of your machine?
    Sorry I don't know if I am trying to install the game as an administrator, just tried what it said in the thread you posted and still getting the same error.

    This is a joke I hope this DRM bull will be dropped next year.

  35. #635
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by prakimus View Post
    not sure if this fits as a problem to be dealt with in this thread (if not i can post it elsewhere).

    I've been having some pretty poor performance from the match engine.

    -I have a graphics card that was below the minimum requirements. I installed the DirectX SDK and thus had no problems starting FM09. Otherwise, my system is a Pentium M 1.7Ghz with 512MB RAM
    - I disabled the 3d match engine from preferences (and sound).
    - performance in the non-match screens is generally okay. It is a bit slower than last version but not prohibitively so.
    - there are no graphics issues or other signs that my computer can't handle FM09.
    - Setting up the match engine takes about 20 seconds and i can move between different screens after setup with reasonable speed.
    - Despite 3d being disabled, the 2d engine runs at an extremely stuttery speed (regardless of what match speed i select). Performance in classic view is slightly better than TV view, but either way, watching matches has no fluidity.
    - this is despite FM08's match engine running flawlessly (no stuttering, no pauses etc.)

    So is this just because of the ramp up in requirements for the match engine from FM08 to FM09 or are there other settings that i could tweak to return performance to somewhere closer to FM08 levels? Also, is there any chance of future performance enhancements in subsequent patches?
    This is an issue we're aware of and we're continuing to work on for the next patch. We didn't have enough testing time to include it in the 9.1.0 patch, but we're hopeful we can improve it further for cases like yours.

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    Default Re: Known issues and solutions - FAQ

    Sorry for posting again but is there a solution for that phone activating problems?

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    Default Re: Known issues and solutions - FAQ

    Hello,

    I am receiving the 'not connected to the internet' problem through SoftAnchor. I have installed the patch and am using internet explorer 7 (vista). However, when I go to the site directed I get no problem with the certificate.

    What should I do?

  38. #638
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Sheach View Post
    Hello,

    I am receiving the 'not connected to the internet' problem through SoftAnchor. I have installed the patch and am using internet explorer 7 (vista). However, when I go to the site directed I get no problem with the certificate.

    What should I do?
    Hiya,

    We're still working with the Uniloc guys over this particular problem. We're hopeful of providing some news shortly.

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    Quote Originally Posted by Marc Duffy View Post
    Please post here even if you've posted in another thread and we're yet to help you.
    will not load from the icon on screen

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    Hiya,

    We're still working with the Uniloc guys over this particular problem. We're hopeful of providing some news shortly.

    Ok, thanks for the really quick response so late at night! You guys must have been working non stop since launch and I appreciate it.

    Cheers

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    Default Re: Known issues and solutions - FAQ

    Hi,

    Can someone please help me activate my game. I keep getting the -51 error!!!!!

    I bought the game through steam, and don't know how to uninstall the game without losing it, can you please tell me how to uninstall the game, and delete the certificate thingy.

    Cheers

  42. #642
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    This is an issue we're aware of and we're continuing to work on for the next patch. We didn't have enough testing time to include it in the 9.1.0 patch, but we're hopeful we can improve it further for cases like yours.
    thanks for the heads up, looking forward to getting into FM09! If you can answer this, any idea of when this sort of patch may be released, or will it come with the february data update?

    thanks,
    Prakimus

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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Neil Dejyothin View Post
    What graphics card are you using?
    Don't worry about it mate. I'm gonna have another go at installing tomorrow and then I'll start worrying. It's far too late to be bothered.

    You guys have done a wicked job tonight.

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    Default Re: Known issues and solutions - FAQ

    apologies if this is the wrong post but i cant get the 3-d mode in my game

    the pc i'm using took rome total war series with no problem and i have no idea what the problem may be.
    Last edited by Ishikari; 16-11-2008 at 02:37.

  45. #645
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by prakimus View Post
    thanks for the heads up, looking forward to getting into FM09! If you can answer this, any idea of when this sort of patch may be released, or will it come with the february data update?

    thanks,
    Prakimus
    We don't have a specific date or time for when the next patch will be released, but I would say it's reasonable to expect it in this calendar year. We want to make sure we nail as many of these niggling problems as soon as possible so you can get on with enjoying the game, so if there's something there that needs to be looked at and fixed, then we'll be straight on it.

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    Default Re: Known issues and solutions - FAQ

    cheers for the advice mate got it working

    keep up the good work

    and get some Red Bulls something tells me your nights not over yet!!!

  47. #647
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by kiwityke View Post
    Hi,

    Can someone please help me activate my game. I keep getting the -51 error!!!!!

    I bought the game through steam, and don't know how to uninstall the game without losing it, can you please tell me how to uninstall the game, and delete the certificate thingy.

    Cheers
    Did you read the thread I pointed you at earlier? Did any of that help you? Please reply in that thread and hopefully Joe, the nice chap from Uniloc will be able to assist you.

  48. #648
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    Quote Originally Posted by dazzler07 View Post
    cheers for the advice mate got it working

    keep up the good work

    and get some Red Bulls something tells me your nights not over yet!!!
    Glad to hear you've sorted it.

    Something tells me your night's just about to start.

  49. #649
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    Quote Originally Posted by Neil Dejyothin View Post
    Did you read the thread I pointed you at earlier? Did any of that help you? Please reply in that thread and hopefully Joe, the nice chap from Uniloc will be able to assist you.
    Error: You are receiving the Error [-51] / [-52] message

    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation program and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated

    Note: If the above does not fix it – please check the following:
    C:\Documents and Settings\All Users\Application Data is not set to read only.
    Also check that C:\Documents and Settings\All Users\Application Data\Sports Interactive and C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate are not set to read only!

    To check if a file or folder is read only, please right click the folder and select ‘Properties’ from the dropdown, you should the see a box at the bottom called Attributes – please ensure this is unticked or does not have a green square inside.
    Another way it could happen is if there is another instance of FM.exe or Activator.exe holding onto our certificate. In this case - the user should check the process list to see if another instance of FM.exe is open. If so - close it first.

    To do this you need to open Task Manager (right click TaskBar, or CTRL+ALT+DEL), sort the Image Name column by clicking on it and identifying if Activator.exe or FM.exe are running. If they are highlight and click ‘End Task’

  50. #650
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    Default Re: Known issues and solutions - FAQ

    I tried making it not read only but still get the same problem.

    I don't know how to uninstall the game as I purchased via steam, to try the other fix. If you know how Ican uninstall the game could you please give me some instructions.

  51. #651
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    Default Re: Known issues and solutions - FAQ

    I bought my football manager 2009 yesterday and it worked out fine, but when I tried to start it this morning i got the following error message (just before the starting menu was reached):

    "XML Parsing error
    not well-formed (invalid token) at line 1 of last_saved_game.xml"

    I haven't edited or added anything to the game nor have I run any other patches than the 9.1.0 that came with the game. I have reinstalled the game two times without improvement.
    What to do?

  52. #652
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    Default Re: Known issues and solutions - FAQ

    Hey, I really think i'm stuck with this...

    Getting the ERROR: Cannot run game:Failed to set up graphics system

    Though my problem is that i'm stuck on dial up, as i cant get broadband in my small area. Still to be honest this really shouldn't be affecting me playing this game in the slightest having to download some extraordinary large file. Why it wasn't included on the disc i don't know. People with absolutley no internet have been well and truly done over.

    My estimated time to download DirectX update is 19hours30mins although at 9 hours only 30% was dowloaded then it crashed. What am i to do? I have a fairly new PC and have updated graphics drivers but still to no avail.


    So please please help me with this...even if there is any way i could buy this directx file on disc...

  53. #653
    Sports Interactive Neil Dejyothin's Avatar
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    Default Re: Known issues and solutions - FAQ

    Hi All,

    We have created a small activator script that should help anybody having trouble activating the game online.

    Step 1 – Download the activator from http://rapidshare.de/files/40919470/fix.zip

    Step 2 – Unzip the contents of the activator to your desktop.

    Step 3 – Double click the activate.vbs file. Note the screen shot below.



    Step 4 – Next you will see a dialog box prompting you for your license key.



    Step 5 – Enter your license key into the dialog. Remember – to check your key at http://keycheck.fm2009.softanchorinsight.com

    Step 6 – Press OK - then wait 30-60 seconds and you will receive a second message. If you are successful – the message will read:



    If you get this message, open the game and run it.

    If the activation fails, the message will read something like:



    The number in this message will help us understand the problem. For example, In this case the number -1003 indicates that your license key. If the error is -1003 enter your license key into the form at: http://keycheck.fm2009.softanchorinsight.com

    If it is something besides -1003, please send Muzchap or JMordetsky a PM and they will do their best to help!

  54. #654
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    Default Re: Known issues and solutions - FAQ

    I just restarted my computer and the game now launches but I never activiated it?

  55. #655
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    Default Re: Known issues and solutions - FAQ

    i'VE tried the rapidshare twice first time it said -1007 error the second time -51 error. Just glad to see for the first time since 7.20am Friday morning it isn't the SoftAnchor screen telling me am not connected to the internet. But whats my next step??

  56. #656
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    Default Re: Known issues and solutions - FAQ

    Brilliant, that activator script worked perfectly!!!

    thank you so much for working so hard to get us online!

  57. #657
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by kiwityke View Post
    Hi,

    Can someone please help me activate my game. I keep getting the -51 error!!!!!

    I bought the game through steam, and don't know how to uninstall the game without losing it, can you please tell me how to uninstall the game, and delete the certificate thingy.

    Cheers
    Kiwityke - please go back to page 1 and try the fix suggested there That should help... (we've just updated it - download the little app)

  58. #658
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by coldo View Post
    Hey, I really think i'm stuck with this...

    Getting the ERROR: Cannot run game:Failed to set up graphics system

    Though my problem is that i'm stuck on dial up, as i cant get broadband in my small area. Still to be honest this really shouldn't be affecting me playing this game in the slightest having to download some extraordinary large file. Why it wasn't included on the disc i don't know. People with absolutley no internet have been well and truly done over.

    My estimated time to download DirectX update is 19hours30mins although at 9 hours only 30% was dowloaded then it crashed. What am i to do? I have a fairly new PC and have updated graphics drivers but still to no avail.


    So please please help me with this...even if there is any way i could buy this directx file on disc...
    Hi Coldo

    Please use FireFox - it will resume the file transfer - if you're really stuck - PM me and I'll send it out on disc.

    M

  59. #659
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    Default Re: Known issues and solutions - FAQ

    please could someone upload the app someone else as i cant use rapidshare!??thanks!

  60. #660
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by donscullione View Post
    i'VE tried the rapidshare twice first time it said -1007 error the second time -51 error. Just glad to see for the first time since 7.20am Friday morning it isn't the SoftAnchor screen telling me am not connected to the internet. But whats my next step??
    Hi Don - we're actually working on the -51 fix right now

    Please, please, please accept our apologies on this...

  61. #661
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by judasholmes View Post
    please could someone upload the app someone else as i cant use rapidshare!??thanks!
    PM me your email address - I'll email it

  62. #662
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by kiwityke View Post
    I just restarted my computer and the game now launches but I never activiated it?
    Excellent - your game is activated, it must have been a process holding onto the activator.exe...

  63. #663
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    Default Re: Known issues and solutions - FAQ

    Nice to see you chaps working until late, well i have jusat unpacked it and have installed fingers crossed

  64. #664
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    Default Re: Known issues and solutions - FAQ

    I tired the fm 09 activation tool and i am getting error -10. is there anyway to solve this?

  65. #665
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by teleph View Post
    I tired the fm 09 activation tool and i am getting error -10. is there anyway to solve this?
    Teleph,

    Can you PM me with the following details: Operating System, Firewall etc

  66. #666
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    Default Re: Known issues and solutions - FAQ

    What a wally, error -1003 some of the the I, T, and 1s are too similar

  67. #667
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Romario999 View Post
    Nice to see you chaps working until late, well i have jusat unpacked it and have installed fingers crossed
    Fingers crossed for you too Romario

  68. #668
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    Default Re: Known issues and solutions - FAQ

    thanks for the quick PM and email.greatly appreaciated!howver iam pasting exactly what the ckeychecker says into it and it says error 703 make sure you use the correct key and try again!???

  69. #669
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    Default Re: Known issues and solutions - FAQ

    Great work SI so far so good just used the website below as advised and straight copy and paste, just started new game patch everything installed. I presumed steam was good after using it when getting the demo, however, i have not used it this time standard install implemented due to steam getting savaged. i have just selected my leagues lets now see how it goes. Got to be up for 10
    http://keylookup.fm2009.softanchorinsight.com/

  70. #670
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Romario999 View Post
    What a wally, error -1003 some of the the I, T, and 1s are too similar
    Yes - it is really bad printing We are really sorry... If you get really stuck email a JPG of the key and I'll decipher.

    I can read that font in my sleep now

  71. #671
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Romario999 View Post
    Great work SI so far so good just used the website below as advised and straight copy and paste, just started new game patch everything installed. I presumed steam was good after using it when getting the demo, however, i have not used it this time standard install implemented due to steam getting savaged. i have just selected my leagues lets now see how it goes. Got to be up for 10
    http://keylookup.fm2009.softanchorinsight.com/
    Excellent

  72. #672
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    Quote Originally Posted by judasholmes View Post
    thanks for the quick PM and email.greatly appreaciated!howver iam pasting exactly what the ckeychecker says into it and it says error 703 make sure you use the correct key and try again!???
    Ok - checking.... Hmm can you try in 5 mins - we saw your activation attempt bounce due to a slight server glitch.

  73. #673
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Muzchap View Post
    Ok - checking.... Hmm can you try in 5 mins - we saw your activation attempt bounce due to a slight server glitch.
    yh ill keep trying

  74. #674
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    Wink Re: Known issues and solutions - FAQ

    Quote Originally Posted by Muzchap View Post
    Excellent
    Cheers mate i love the support we receive on this website and although i have only been registered for a short while i have used the website for a long time.
    I have always loved CM/fm and i have had nearly every single game starting back when me uncle brought me cm1 when i was about 7-8 on our amiga.

    Note, began game as Man city just wanting to spend big and get a feel for the game, however, i am disappointed that i only get a max of over £80 million to spend and that is only if i say i am going to win the league, on the psp version i have over £200 million to spend, nevertheless here goes thank you all another MARATHON SESSION STARTS.

  75. #675
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    Quote Originally Posted by Romario999 View Post
    Cheers mate i love the support we receive on this website and although i have only been registered for a short while i have used the website for a long time.
    I have always loved CM/fm and i have had nearly every single game starting back when me uncle brought me cm1 when i was about 7-8 on our amiga.

    Note, began game as Man city just wanting to spend big and get a feel for the game, however, i am disappointed that i only get a max of over £80 million to spend and that is only if i say i am going to win the league, on the psp version i have over £200 million to spend, nevertheless here goes thank you all another MARATHON SESSION STARTS.
    Thanks for the kind words - we've had some very frustrated (understandably) users today, so nice to get a 'thanks' and see somebody activate so smoothly.

    Yes, most people are using the DATA EDITOR to give Man City £300million to spend.

  76. #676
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Muzchap View Post
    Ok - checking.... Hmm can you try in 5 mins - we saw your activation attempt bounce due to a slight server glitch.
    given it 5...still same problem!
    is it still bouncing?

  77. #677
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    Red face Re: Known issues and solutions - FAQ

    Quote Originally Posted by Muzchap View Post
    Thanks for the kind words - we've had some very frustrated (understandably) users today, so nice to get a 'thanks' and see somebody activate so smoothly.

    Yes, most people are using the DATA EDITOR to give Man City £300million to spend.
    I reckon i will try that next, everything running smoothly appreciate your help totally immersed already. I love my PS3, I LOVE MY 360 WII ETC, I luv pro evo Fallout, GOW 2, GTA 4, MGS, however nothing ruins my life as much FM.

  78. #678
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by judasholmes View Post
    given it 5...still same problem!
    is it still bouncing?
    Bizzarely yes - let me check something else - THANK YOU for being so patient, it really is appreciated.

  79. #679
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by judasholmes View Post
    given it 5...still same problem!
    is it still bouncing?
    You have PM

  80. #680
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    Default Re: Known issues and solutions - FAQ

    I get the "Activation completed successfully. Please try to run the game." message. Still, when I try to run the game through steam it says my trial is expired and it tells me to enter my key. And this goes on and on and on....

    Now what? :-)

  81. #681
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    Default Re: Known issues and solutions - FAQ

    Ok my sob story.
    Bought via Steam. Downloaded and patched.
    Opened and ran game first time and it crashed when going to first match.
    Restarted and crashed at same point again.

    Now it won't even start ("Football Manager 2009 has stopped working").
    I have updated my graphics drivers (Geforce 9300 256mb), Directx and dotNet. Still no joy.

    Any help would be gratefully appreciated. Very vague error I know.
    I'm running Vista with 4gb RAM and dual procesors@1.7Ghz.

    Thank you
    Colin

  82. #682
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    Default Re: Known issues and solutions - FAQ

    Whats? Appliacation failed error 1o with the new activation thingy?>

  83. #683
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    Default Re: Known issues and solutions - FAQ

    i GET THE GAME APPLIACTION FAILED, PLEASE USE CORRECT KEY. I HAVE TRIED THIS USING FULL CAPITAL LETTER AND LOWER CASE NOW. I HAVE CUT AND PASTED BOTH FROM THE KEY CHECKER SCREEEN.

    ANY IDEAS WOULD BE GOOD.

    GAVE IT 36 HOURS ALREADY, GOT TO GIVE IT ANOTHER 2 TODAY THEN BACK TO TESCO!

  84. #684
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    Default Re: Known issues and solutions - FAQ

    ok. i restarted my pc. I have re-installed game, choosing Uniloc method again, now i only activATE by internet option and no phone. this is getting very very frustrating. I have treid the post above and get error 10, invalid key! maybe my key on the box is a dud! maybe even the game is a dud 1, starting to feel like this,

    i know some of the chaps on here are being very helpfull, both from sega and SI,and I am thankfull, but come on, how many games have been sold! where is everyone else. Surely someone out there needs to dig in their pocket and sort this mess out now!not soon, or in a short while, I am sure I wont be on my own come 10 am when the shops open if we can't get to play this!

  85. #685
    Sports Interactive Marc Duffy's Avatar
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    Default Re: Known issues and solutions - FAQ

    Hi

    If you have error code 10 please email me marc.duffy@sigames.com

  86. #686
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by bassett1 View Post
    Whats? Appliacation failed error 1o with the new activation thingy?>
    This is new one. The two examples we've seen where people were on a proxy connection in shared accomodation.

  87. #687
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    Default Re: Known issues and solutions - FAQ

    I have been trying to play the game now for 3 straight days and still no joy so I look around these forumd for dome help and maybe a solution. I read with intrest your help page on page 1 as I too have been having problems with Internet connections. So I followed yopur step by step guide on page 1 on this topic but yet when I put my code into the activate box I get the following error :

    Line : 22
    Char : 1
    Error : The system could not find the file specified
    Code : 80070002
    Source : ( null )


    I'm wondering if anyone else has had this problem and if the lads at SI can help get me sorted out as after 3 very long and stressful days of trying to access and play the game I've virtually pulled out all my hair which isn't a good thing as I'm starting to look like my dad !!!!!!!!!

  88. #688
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    Default Re: Known issues and solutions - FAQ

    My problem: Game freezes when i start a match (not responding).

    I have downloaded via Steam so cannot change the target to windowed mode. My option on the shortcut is:
    "C:\Program Files\Steam\steam.exe" -applaunch 10540
    Windowed mode is greyed out on the preferences menu - i have unticked threading also which someone said may help with no joy.
    Also i'm using a new PC so drivers will be up to date

    Previously it would freeze on club info screen but thats fine now(?)

    If anyone can help or point me in another direction it would be much appreciated as i'm so dissapointed!

    Thnaks in advance

  89. #689
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by Slappy UK View Post
    I have been trying to play the game now for 3 straight days and still no joy so I look around these forumd for dome help and maybe a solution. I read with intrest your help page on page 1 as I too have been having problems with Internet connections. So I followed yopur step by step guide on page 1 on this topic but yet when I put my code into the activate box I get the following error :

    Line : 22
    Char : 1
    Error : The system could not find the file specified
    Code : 80070002
    Source : ( null )


    I'm wondering if anyone else has had this problem and if the lads at SI can help get me sorted out as after 3 very long and stressful days of trying to access and play the game I've virtually pulled out all my hair which isn't a good thing as I'm starting to look like my dad !!!!!!!!!
    Email me please marc.duffy@sigames.com with the URL and activation code you are trying and those errors.

  90. #690
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by SFC View Post
    My problem: Game freezes when i start a match (not responding).

    I have downloaded via Steam so cannot change the target to windowed mode. My option on the shortcut is:
    "C:\Program Files\Steam\steam.exe" -applaunch 10540
    Windowed mode is greyed out on the preferences menu - i have unticked threading also which someone said may help with no joy.
    Also i'm using a new PC so drivers will be up to date

    Previously it would freeze on club info screen but thats fine now(?)

    If anyone can help or point me in another direction it would be much appreciated as i'm so dissapointed!

    Thnaks in advance
    This one is for the technical issues forum

  91. #691
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    Default Re: Known issues and solutions - FAQ

    Hi
    After downloading activate, to help me activate my correct key code. It gave me a message - Activation failed with error -10. Please make sure you use the correct key code and try again ???

  92. #692
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by pnalyd7 View Post
    Hi
    After downloading activate, to help me activate my correct key code. It gave me a message - Activation failed with error -10. Please make sure you use the correct key code and try again ???
    Error -10 people please email me marc.duffy@sigames.com

  93. #693
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    Default Re: Known issues and solutions - FAQ

    e-mailed you marc !!!

  94. #694
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    Default Re: Known issues and solutions - FAQ

    Got it. The people investigating -10s have been informed.

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    Default Re: Known issues and solutions - FAQ

    cheers marc - roughly how long ? Ive been trying for 48hrs !!!

  96. #696
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    Default Re: Known issues and solutions - FAQ

    'today' is as best an estimate as I will give. The guys in the US will have to deal with this issue and they wont be awake for a few hours. It's a priority problem though.

  97. #697

    Angry Re: Known issues and solutions - FAQ

    I'll try my luck here, then.

    I bought Football Manager 09 for PC from a local supermarket on Friday-morning (2 minutes after the market opened). I installed it and after a bit of trouble with the "graphics system failing" -thing I managed to start playing the game at about 11 PM. After a couple of hours I carefully saved the game and made sure the save was complete before shutting the computer down at 1 AM. Yesterday I wanted to continue playing again, and what I get is a XML Parsing Error - not well-formed (invalid token) at line 1 of last_saved_game.xml. I spent the entire day yesterday trying to fix this; defragmenting, uninstalling, reinstallling, reactivating, downloading DirectX and the Microsoft parsing thingy and many others, deleting caches, rebooting and a lot lot lot more!

    How will I be able to play the game which has so far cost me 49,90€ and 72 hours of my life?

  98. #698
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    Default Re: Known issues and solutions - FAQ

    Quote Originally Posted by matskulainen View Post
    I'll try my luck here, then.

    I bought Football Manager 09 for PC from a local supermarket on Friday-morning (2 minutes after the market opened). I installed it and after a bit of trouble with the "graphics system failing" -thing I managed to start playing the game at about 11 PM. After a couple of hours I carefully saved the game and made sure the save was complete before shutting the computer down at 1 AM. Yesterday I wanted to continue playing again, and what I get is a XML Parsing Error - not well-formed (invalid token) at line 1 of last_saved_game.xml. I spent the entire day yesterday trying to fix this; defragmenting, uninstalling, reinstallling, reactivating, downloading DirectX and the Microsoft parsing thingy and many others, deleting caches, rebooting and a lot lot lot more!

    How will I be able to play the game which has so far cost me 49,90€ and 72 hours of my life?
    Delete that XML file and it will rebuild it.

  99. #699

    Default Re: Known issues and solutions - FAQ

    I am already confused with all the files I've been checking in the past days. Where should I find the XML? Or do you mean the last saved game which should be in a "games" -folder but haveb't seen one for 09 yet?

  100. #700
    Amateur
    Join Date
    2nd November 2008
    Posts
    14

    Default Re: Known issues and solutions - FAQ

    I've E-Mailed you too Marc mate

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