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Thread: Known issues and solutions - FAQ

  1. #201
    Sports Interactive Marc Duffy's Avatar
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by BlythForever View Post
    "No items match your search"

    What now?

    Thanks again!
    I'm waiting for more info on your issue (emails pending)

  2. #202
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Fix: This can be resolved by updating the Microsoft Dot.Net framework, please visit the following URL to download:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en
    Legend Marc! It seems to have done the trick but unfortunatley now i get this!!!!

    "AppName: fm.exe AppVer: 9.0.0.23544 ModName: fm.exe

    ModVer: 9.0.0.23544 Offset: 00c0e857"


    As your advice worked last time i would really appreciate if you could help me on this! I cannot beleive how much hassle i'm having, though i do now think its down to how swag my computer is...

    Thanks again in advance

  3. #203
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    Default Re: Known issues and solutions - authentication

    Can someone please help me? Have put disc into dvd drive and nothing happens, when I go into my computer it’s not even recognised. Have seen loads of people with the same problem but not seen any answers yet, all my specs are more than capable to play the game and I do have dvd drive. Please help si am dying to play the game.

  4. #204
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    Default Re: Known issues and solutions - authentication

    Thanks Marc, your help is much appreciated.

  5. #205
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    Default Re: Known issues and solutions

    Quote Originally Posted by craigcwwe View Post
    any help on the in game flickering mouse. by cance have any of you tried downloading the microsoft SDK thing. it worked for me.
    I had the same problem you have to change to window mode.

    1st - go on the FM desktop icon or the exe in program files right click and go on properties and type this in the target window "C:\Program Files\Sports Interactive\Football Manager 2009\fm.exe" -windowed -small_screen

    2nd On the desktop right click go on properties then go on settings and change the resolution to 1280 1024.

    3rd Then start the game the flickering would have stopped load your game then go back on the desktop and change the resolution back to its previous state.

    Done
    Last edited by thekinga; 15-11-2008 at 20:23.

  6. #206
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    Default Re: Known issues and solutions

    Quote Originally Posted by makle View Post
    Ok, I'm giving this another try.
    Heres the status:
    - I have installed it on my desktop without being asked for any code
    - I can't install it on my laptop because Softanchor says that my code is already activated
    - If I change the code to lower case, Softanchor tells me that activation was successful. But when I try to run the game, it once again asks me for the code
    - I have tried phone activation, and it gave the same results as mentioned above; appears to work, but Softanchor keeps asking me for the code.
    - I have tried all the solutions posted here
    Thanks for your help.
    You seem to have left me behind too, would you please take a look?
    Once again, thanks for your efforts.

  7. #207
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    Default Re: Known issues and solutions

    Mark? any answer? Post 166?

  8. #208
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Monkey_bill View Post
    Ya, the original is post 99
    So you've done all of this and it's still not working

    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated

    Note: If the above does not fix it – please check the following:
    • C:\Documents and Settings\All Users\Application Data is not set to read only.
    • Also check that C:\Documents and Settings\All Users\Application Data\Sports Interactive and C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate are not set to read only!

    To check if a file or folder is read only, please right click the folder and select ‘Properties’ from the dropdown, you should the see a box at the bottom called Attributes – please ensure this is unticked or does not have a green square inside.
    • Another way it could happen is if there is another instance of FM.exe or Activator.exe holding onto our certificate. In this case - the user should check the process list to see if another instance of FM.exe is open. If so - close it first.

    To do this you need to open Task Manager (right click TaskBar, or CTRL+ALT+DEL), sort the Image Name column by clicking on it and identifying if Activator.exe or FM.exe are running. If they are highlight and click ‘End Task’

  9. #209
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    Default Re: Known issues and solutions - authentication

    Think heads need to roll for this. Dont know what you were trying to achieve with all this, as you have failed all your loyal followers, who have wasted there hard earned cash on this pile of cack. I have given up on everything and given on on you especially marc i can see your trying your best to answer all the questions but you seem to be ignoring most, as you can see i am very wound up over this as im assuming is everyone else here.

  10. #210
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    Default Re: Known issues and solutions - authentication

    ive downloaded that activeX thing and ive started up the game but a big L is in the bottom of my screen and it dont go off. wat have i got 2 do?

  11. #211
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    Default Re: Known issues and solutions - authentication

    Marc this is ****ing me off now every time i try and get it on i get fm.exe has encountered a problem and needs to close. We are sorry for the inconvenience. up i am about ready to take it back and never buy a FM again!!!

  12. #212
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Alexb1984 View Post
    Marc I did follow but when i log it DOES NOT come up “There is a problem with this website’s security certificate.” So i installed the cert by myself. Still not working sorry to be pain in the ass mate, but im getting very grumpy
    Seems like you are doing it incorrectly.

    http://www.thebitguru.com/articles/13-Importing%2520a%2520Trusted%2520Root%2520Certifica tion%2520Authority%2520in%2520Windows%2520Vista/188-Installing%2520the%2520Certificate

  13. #213
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by TheG8One89 View Post
    Im also experiencing the same problems as Alexb1984 is there nothing else you can suggest?
    As per above, could it be you are doing this wrong?

    http://www.thebitguru.com/articles/13-Importing%2520a%2520Trusted%2520Root%2520Certifica tion%2520Authority%2520in%2520Windows%2520Vista/188-Installing%2520the%2520Certificate

  14. #214
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    So you've done all of this and it's still not working

    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated

    Note: If the above does not fix it – please check the following:
    • C:\Documents and Settings\All Users\Application Data is not set to read only.
    • Also check that C:\Documents and Settings\All Users\Application Data\Sports Interactive and C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate are not set to read only!

    To check if a file or folder is read only, please right click the folder and select ‘Properties’ from the dropdown, you should the see a box at the bottom called Attributes – please ensure this is unticked or does not have a green square inside.
    • Another way it could happen is if there is another instance of FM.exe or Activator.exe holding onto our certificate. In this case - the user should check the process list to see if another instance of FM.exe is open. If so - close it first.

    To do this you need to open Task Manager (right click TaskBar, or CTRL+ALT+DEL), sort the Image Name column by clicking on it and identifying if Activator.exe or FM.exe are running. If they are highlight and click ‘End Task’
    yea, i've done all that.
    I do have FM07 on my PC, shud i uninstall it?

  15. #215
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    Default Re: Known issues and solutions - authentication

    Im getting this message when im installing the game from the cd... Please insert fm 2009 or select browse to locate it manually. Help please!

  16. #216
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by ross123456789 View Post
    Marc this is ****ing me off now every time i try and get it on i get fm.exe has encountered a problem and needs to close. We are sorry for the inconvenience. up i am about ready to take it back and never buy a FM again!!!
    Have you done this yet...

    Fix: This can be resolved by updating the Microsoft Dot.Net framework, please visit the following URL to download:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

  17. #217
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by jamesduburguet View Post
    ive downloaded that activeX thing and ive started up the game but a big L is in the bottom of my screen and it dont go off. wat have i got 2 do?
    Using Steam?

  18. #218
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by johnoh View Post
    Think heads need to roll for this. Dont know what you were trying to achieve with all this, as you have failed all your loyal followers, who have wasted there hard earned cash on this pile of cack. I have given up on everything and given on on you especially marc i can see your trying your best to answer all the questions but you seem to be ignoring most, as you can see i am very wound up over this as im assuming is everyone else here.
    As you can see this is a busy thread, can you point me to your post and I'll review it. I'm doing my best here.

  19. #219
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Lad View Post
    Legend Marc! It seems to have done the trick but unfortunatley now i get this!!!!

    "AppName: fm.exe AppVer: 9.0.0.23544 ModName: fm.exe

    ModVer: 9.0.0.23544 Offset: 00c0e857"


    As your advice worked last time i would really appreciate if you could help me on this! I cannot beleive how much hassle i'm having, though i do now think its down to how swag my computer is...

    Thanks again in advance
    Download the patch v9.1 for starters.

  20. #220
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    Default Re: Known issues and solutions - authentication

    For those of you that have tried the certificate installation and it still does not work i did the following aswell and it activated and worked!

    from IE go to tools> internet explorer> options

    click Advanced

    scroll down to near the bottom in the security section and remove the ticks for the following options
    Check for publishers certificate revocation
    Check for server certificate revocation (requires restart)

    I didnt restart, started FM09 did the activation again and it worked!

  21. #221
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    Default Re: Known issues and solutions

    Quote Originally Posted by Jam11 View Post
    Hi All, I installed the game fine but when I went to play my first match the game aborts and an error report message is displayed! It only happens when the game is loading for the 3d pitch format. I have checked my computer and it is well within the min system requirements. Is there something I need to change before it will let the 3d match engine load?? HELP!
    Can I just check you are running 9.1 and you've got the latest drivers for your card?

  22. #222
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Have you done this yet...

    Fix: This can be resolved by updating the Microsoft Dot.Net framework, please visit the following URL to download:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

    yes i have tried it an it still isnt working

  23. #223
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Kev1nGraham View Post
    For those of you that have tried the certificate installation and it still does not work i did the following aswell and it activated and worked!

    from IE go to tools> internet explorer> options

    click Advanced

    scroll down to near the bottom in the security section and remove the ticks for the following options
    Check for publishers certificate revocation
    Check for server certificate revocation (requires restart)

    I didnt restart, started FM09 did the activation again and it worked!
    This might be a good read too
    http://www.thebitguru.com/articles/13-Importing%2520a%2520Trusted%2520Root%2520Certifica tion%2520Authority%2520in%2520Windows%2520Vista/188-Installing%2520the%2520Certificate

  24. #224
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    Default Re: Known issues and solutions - authentication

    Hi Marc, I noticed earlier on another guy was getting the same Error code as me -819 and i havent been able to find anything that addresses it on any of the comments on this forum. i installed mine on my laptop and successfully registered by phone. but the spec wasnt really up to it, so i unistalled it and deregistered the license and then installed it on my desktop which is more than capable. I keep getting the -819 code and i know i havent confused the key code as i used it successfully via the phone (strangely im not being offered the phone option anymore). I know it off by heart now anyway!

  25. #225
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by ross123456789 View Post
    yes i have tried it an it still isnt working
    You have the patch (9.1), the Microsoft DirectX SDK download and the latest graphics drivers?

  26. #226

    Default Re: Known issues and solutions - authentication

    phone lines fixed yet?

    i expect they havent knowing you people

  27. #227
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    Default Re: Known issues and solutions

    Quote Originally Posted by Marc Duffy View Post
    Can I just check you are running 9.1 and you've got the latest drivers for your card?
    Yes its 9.1 After I installed Steam it updated automatically. The card I have is a Nvidia GeForce FX 5200. I have recently upgarded my RAM to 2GB from 512mb

  28. #228
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by RobbyRensenbrink View Post
    phone lines fixed yet?

    i expect they havent knowing you people
    What is your exact issue about the phones?

  29. #229
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    You have the patch (9.1), the Microsoft DirectX SDK download and the latest graphics drivers?
    how do i check?

  30. #230
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    Default Re: Known issues and solutions - authentication

    Marc, i am not just deleted all my certs, so now do not have any. Just gone back onto to site, no prompt or anything. Just not working even got lad who works in IT looking at this. Something is really ****ed up here, and not my comp. :S

  31. #231

    Default Re: Known issues and solutions - authentication

    marc i have told u already. it tells me i havent got the correct code after the 3rd activation code. however i do have the correct code.

    this is ridiculous marc, it really is

  32. #232
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by DizzyDays View Post
    Hi Marc, I noticed earlier on another guy was getting the same Error code as me -819 and i havent been able to find anything that addresses it on any of the comments on this forum. i installed mine on my laptop and successfully registered by phone. but the spec wasnt really up to it, so i unistalled it and deregistered the license and then installed it on my desktop which is more than capable. I keep getting the -819 code and i know i havent confused the key code as i used it successfully via the phone (strangely im not being offered the phone option anymore). I know it off by heart now anyway!
    819 is fixed in a similar fashion to 821

    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated

  33. #233
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by RobbyRensenbrink View Post
    marc i have told u already. it tells me i havent got the correct code after the 3rd activation code. however i do have the correct code.

    this is ridiculous marc, it really is
    Ok. So you've checked your code on the website and it's saying it's fine?

  34. #234
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    Default Re: Known issues and solutions - authentication

    Im getting this message when im installing the game from the cd... Insert new media... Please insert fm 2009 or select browse to locate it manually. Help please!

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    Default Re: Known issues and solutions - authentication

    failed to setup graphics setup, any help?

  36. #236
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    Default Re: Known issues and solutions - authentication

    My game freezes if I look at infromation on any club and after I submit my team for a match, windowed option is greyed out, please help.

  37. #237
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by ross123456789 View Post
    how do i check?
    The patch you should know if you've done already.

    SDK :
    http://www.microsoft.com/downloads/details.aspx?familyid=5493F76A-6D37-478D-BA17-28B1CCA4865A&displaylang=en

  38. #238
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by toyotacurrentrd View Post
    failed to setup graphics setup, any help?
    Fix: Please download the following update from the Microsoft Direct X SDK: http://www.microsoft.com/downloads/details.aspx?familyid=5493F76A-6D37-478D-BA17-28B1CCA4865A&displaylang=en

  39. #239

    Default Re: Known issues and solutions - authentication

    yes marc i have

  40. #240
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    Default Re: Known issues and solutions - authentication

    marc do you guys know the issues with post 207

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    Default Re: Known issues and solutions - authentication

    Hi Marc,

    Im sorry if Ive missed it, but I could not find a response to my problem from page 1. I would like to add some information to my issue:

    * You seem to refer to some certificate directory that we should remove in case of problems. Im on Vista and I cant find that directory. I can find the "C:\Program Files\Sports Interactive\Football Manager 2009" directory, but after installing via Steam I could only find the "Uninstall_Football Manager 2009"-folder and some logfile in that directory (there could have been an dll too, I cant remember). After my attempt to reinstall FM09 using the non-steam option the folder is filled with the usual FM-files but no Certificate-directory.
    * When I try to start FM09 after installing using the non-steam option I have to activate the product again, however I cant activate due to the fact that the code is already in use. The interesting thing is that it doesnt connect to internet to determine that, so there must be something on my system that keeps track of that. Do you know what that would be?

    I am currently installing FM09 via Steam again but not with the DVDs. Is there a way to uninstall FM09 through Steam properly so that the "activation" gets "recalled"? Is there a way to find out how many activations I have used up?

    Thank you for reading this post, I would appreciate it if you could find the time to answer my questions.

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    Default Re: Known issues and solutions - authentication

    Ill try bloody phone whats the number for that!! grrrrrrr

  43. #243
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    You probably need to turn on "Show hidden files"
    Quote Originally Posted by Marc Duffy View Post
    I'm waiting for more info on your issue (emails pending)
    Any luck mate?

  44. #244
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by BlythForever View Post
    Any luck mate?
    Not yet, sorry.

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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by vinesy56 View Post
    haha, approaching the 30 hour mark and still getting a [703] error message.

    How busy can it be???

    yes this is exactly what iam stuck with too....30 hour point not for another 2 hours thgh!!!!Must be really busy i geuss!??????

  46. #246
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    Default Re: Known issues and solutions - authentication

    I am having the exact same problem as robbyrensenbrink, my code has been checked on the look up, bu it fails at the third time of asking with the phone response keys. what can i do?

  47. #247
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    Default Re: Known issues and solutions - authentication

    Quote:
    Originally Posted by Ctgs
    Hi, Ive installed a boxed version of fm 09 on my vista laptop, it installed fine, but when i try and open editor a message comes up, which is....


    c:\users\christopher\appdata\local\microsoft\windo ws\gameexplorer\{BE416EA4-4...\rundataeditor.lnk

    The application has failed to start because its side by side configuration is incorrect. Please see the application event log for more detail.


    I then installed the patch and this message still comes up.

    Are you on Vista 64bit?
    Hi im on vista 32 bit, and i did download what you suggested, still doesnt work though

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    Default Re: Known issues and solutions - authentication

    Oh my god Marc u r a legend, just hope that no more problems come up! Advice to others be patient with Marc as he is a true LEGEND! Thank again

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    Default Re: Known issues and solutions - authentication

    In truth should the game of been released with all these faults?

  50. #250
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    Default Re: Known issues and solutions - authentication

    i have Microsoft DirectX SDK whats the link to the patch?

  51. #251
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    Default Re: Known issues and solutions - authentication

    is it the update i need , direct sumet, is it the 1 that says couple of hours to download? sorry for inconvience

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    Default Re: Known issues and solutions - authentication

    directx dxsdk?

  53. #253
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Not yet, sorry.
    Oh hang on a sec, I searched again and there is a file called setupapi.app

    Is that it?

  54. #254
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Tonybhoy View Post
    I am having the exact same problem as robbyrensenbrink, my code has been checked on the look up, bu it fails at the third time of asking with the phone response keys. what can i do?
    I have emails going out now to people to get this fixed!

  55. #255
    Sports Interactive Marc Duffy's Avatar
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by BlythForever View Post
    Oh hang on a sec, I searched again and there is a file called setupapi.app

    Is that it?
    Is there a certificates dir?

  56. #256
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by BlythForever View Post
    Oh hang on a sec, I searched again and there is a file called setupapi.app

    Is that it?
    I believe I could have the same or a related problem since I cant find the "Certificates"-folder either. Out of curiousity, what are you searching for?

  57. #257
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    819 is fixed in a similar fashion to 821

    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated
    You. Legend

  58. #258

    Default Re: Known issues and solutions - authentication

    thanks marc

    i appreciate your efforts

  59. #259
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    Default Re: Known issues and solutions - authentication

    Hi Marc,
    I'm going with plan B.
    Installing on my other laptop, but it doesn't have internet acces.
    Is the patch and the Directx vital?

  60. #260
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by judasholmes View Post
    yes this is exactly what iam stuck with too....30 hour point not for another 2 hours thgh!!!!Must be really busy i geuss!??????
    Am chasing this one for you.

  61. #261
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Monkey_bill View Post
    Hi Marc,
    I'm going with plan B.
    Installing on my other laptop, but it doesn't have internet acces.
    Is the patch and the Directx vital?
    I would say both would help!

  62. #262
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Open it and copy and paste it's contents please.
    too many characters to send that 2009 installlog

  63. #263
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by dedsi View Post
    Hi Marc,

    Im sorry if Ive missed it, but I could not find a response to my problem from page 1. I would like to add some information to my issue:

    * You seem to refer to some certificate directory that we should remove in case of problems. Im on Vista and I cant find that directory. I can find the "C:\Program Files\Sports Interactive\Football Manager 2009" directory, but after installing via Steam I could only find the "Uninstall_Football Manager 2009"-folder and some logfile in that directory (there could have been an dll too, I cant remember). After my attempt to reinstall FM09 using the non-steam option the folder is filled with the usual FM-files but no Certificate-directory.
    * When I try to start FM09 after installing using the non-steam option I have to activate the product again, however I cant activate due to the fact that the code is already in use. The interesting thing is that it doesnt connect to internet to determine that, so there must be something on my system that keeps track of that. Do you know what that would be?

    I am currently installing FM09 via Steam again but not with the DVDs. Is there a way to uninstall FM09 through Steam properly so that the "activation" gets "recalled"? Is there a way to find out how many activations I have used up?

    Thank you for reading this post, I would appreciate it if you could find the time to answer my questions.
    Am chasing why some of you can't find this directory. It's important to find and delete.

  64. #264
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    Default Re: Known issues and solutions - authentication

    Hi, i am having the "application was unable to connect to the internet" issue. I understand this problem has already been addressed for most, yet i dont really understand what i am suppose to do to fix it! i am entering my code in correctly and am connected to the internet, i am also a vista user if that has anything to do with troubles i am facing! please help me! been trying 2 play since around 11am yesterday!

  65. #265
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Am chasing this one for you.
    Any luck with the [703] code malarky?

  66. #266
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    Default Re: Known issues and solutions - authentication

    No Marc, still searching after 30 minutes!

  67. #267
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    Default Re: Known issues and solutions - authentication

    Marc whats the link for the patch?

  68. #268
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    Default Re: Known issues and solutions - authentication

    i have the same problem as Blades75
    (The installation of Football Manager 2009 is finished, but some errors occurred during the install. Please see the installation log for details)
    what do i do
    i tryed with steam seems ok but will this be a ploblem for steam aswell will the game be half installed or what anyhelp would be greatful

  69. #269
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by vinesy56 View Post
    Any luck with the [703] code malarky?
    It's on the same email I'm chasing all the other items.

  70. #270
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Richardav View Post
    i have the same problem as Blades75
    (The installation of Football Manager 2009 is finished, but some errors occurred during the install. Please see the installation log for details)
    what do i do
    i tryed with steam seems ok but will this be a ploblem for steam aswell will the game be half installed or what anyhelp would be greatful
    Post it here, it'll look something like (or should look like)

    Summary
    -------
    Installation: Successful.
    1600 Successes
    0 Warnings
    0 NonFatalErrors
    0 FatalErrors

  71. #271
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    Default Re: Known issues and solutions - authentication

    any news on me marc, i think other ppl having the same problems this is really aint fair

  72. #272
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    Default Re: Known issues and solutions - authentication

    if i take the game back, then buy it again at xmas will the new discs work

  73. #273
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Post it here, it'll look something like (or should look like)

    Summary
    -------
    Installation: Successful.
    1600 Successes
    0 Warnings
    0 NonFatalErrors
    0 FatalErrors
    where would i found that?

  74. #274
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Post it here, it'll look something like (or should look like)

    Summary
    -------
    Installation: Successful.
    1600 Successes
    0 Warnings
    0 NonFatalErrors
    0 FatalErrors
    blades75 here
    Installation: Successfulwith errors.

    1586 Successes
    0 Warnings
    1 NonFatalErrors
    0 FatalError

  75. #275
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    It's on the same email I'm chasing all the other items.
    Cool Cheers mark,good to know its being looked into. Could you send the info my way cheers!

  76. #276
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    Default Re: Known issues and solutions - authentication

    For some reason all the pictures of regen scouts and players are coming out really freaky.

    I have attached some screen shots in the thread below;

    http://community.sigames.com/showthread.php?t=63852

    Any ideas why this is? I've not tried a re-install yet, that may fix it?

    Thanks,

  77. #277
    Sports Interactive Marc Duffy's Avatar
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Blades75 View Post
    blades75 here
    Installation: Successfulwith errors.

    1586 Successes
    0 Warnings
    1 NonFatalErrors
    0 FatalError
    Can you email me that and the contents of your original post please. marc.duffy@sigames.com

  78. #278
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    Default Re: Known issues and solutions - authentication

    Hi Marc

    Had this game for over 48 hours

    Tried every single thing and still get the " no connection " crap everytime.

    Ive gone through the process on the phone and after 9 minutes it says my game was activated yet i just ended up having it ask for my CDKEY again.

    Is this issue actually being worked on, and i dont mean trial and error quick fixes.

    I mean the issue with softanchor getting fixed/patched?

  79. #279
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    Default Re: Known issues and solutions

    Quote Originally Posted by garyjt View Post
    I still have not had my problem helped.

    I have to activate through the phone because of no internet connection on my computer in my room (I am currently on laptop). I have 'succesfully' activated the game 4 times over the phone but everytime I try to load the game the softanchor screen comes up again wanting me to activate the game.

    I have already tried deleting the certificates then trying again and I have also tried un-installing then doing it again but no luck. Can someone please offer a solution as I am really desperate to play the game.

    That is similar to my problem. I eventually enter all 8 codes and the phone message tells me the activation is now complete. Unfortunately the activation code screen just stays there and nothing happens. On closing it down and trying to run the game, it asks me to carry out the activation process again. This is via my laptop which has no internet connection. Will try entering activation letters in capitals now.

    PS - I have not seen any help for the people trying to activate via phone connections

    I also have my standard PC which has an internet connection. Got the game to load via the uniloc (not the steam function) and internet option. Then received the graphics error message. Downloaed the Direct SRX file (took about 1/2 hour),on trying to run the game, the screen went black andhad flashing white lines with an L printed in the bottom right hand corner.!! Will now try uninstalling the game and install again, to see if this makes any difference since I have now loaded the Direct SRX file

  80. #280
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Blades75 View Post
    blades75 here
    Installation: Successfulwith errors.

    1586 Successes
    0 Warnings
    1 NonFatalErrors
    0 FatalError
    BTW, let me know where you bought the game from too!

  81. #281
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Damrock View Post
    Hi Marc

    Had this game for over 48 hours

    Tried every single thing and still get the " no connection " crap everytime.

    Ive gone through the process on the phone and after 9 minutes it says my game was activated yet i just ended up having it ask for my CDKEY again.

    Is this issue actually being worked on, and i dont mean trial and error quick fixes.

    I mean the issue with softanchor getting fixed/patched?
    What is your exact eror?

  82. #282
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    What is your exact eror?
    Also, from reading your issue can you confirm you did delete your certificate?

  83. #283

    Default Re: Known issues and solutions - authentication

    any knews marc on phone lines?

  84. #284
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    Default Re: Known issues and solutions

    Quote Originally Posted by Lochside Don View Post
    That is similar to my problem. I eventually enter all 8 codes and the phone message tells me the activation is now complete. Unfortunately the activation code screen just stays there and nothing happens. On closing it down and trying to run the game, it asks me to carry out the activation process again. This is via my laptop which has no internet connection. Will try entering activation letters in capitals now.

    PS - I have not seen any help for the people trying to activate via phone connections

    I also have my standard PC which has an internet connection. Got the game to load via the uniloc (not the steam function) and internet option. Then received the graphics error message. Downloaed the Direct SRX file (took about 1/2 hour),on trying to run the game, the screen went black andhad flashing white lines with an L printed in the bottom right hand corner.!! Will now try uninstalling the game and install again, to see if this makes any difference since I have now loaded the Direct SRX file
    Have you removed your certificates...?

    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation program and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated

    Note: If the above does not fix it – please check the following:
    • C:\Documents and Settings\All Users\Application Data is not set to read only.
    • Also check that C:\Documents and Settings\All Users\Application Data\Sports Interactive and C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate are not set to read only!

    To check if a file or folder is read only, please right click the folder and select ‘Properties’ from the dropdown, you should the see a box at the bottom called Attributes – please ensure this is unticked or does not have a green square inside.
    • Another way it could happen is if there is another instance of FM.exe or Activator.exe holding onto our certificate. In this case - the user should check the process list to see if another instance of FM.exe is open. If so - close it first.

    To do this you need to open Task Manager (right click TaskBar, or CTRL+ALT+DEL), sort the Image Name column by clicking on it and identifying if Activator.exe or FM.exe are running. If they are highlight and click ‘End Task’

  85. #285
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    Default Re: Known issues and solutions - authentication

    how do i found
    this

    Installation: Successful.
    1600 Successes
    0 Warnings
    0 NonFatalErrors
    0 FatalErrors
    dont know where to found it sorry

  86. #286
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    Default Re: Known issues and solutions - authentication

    Still waiting for help regards game freezing when i submit team for match and when i look at the information for clubs.

    Any help R Any help would be good.

  87. #287
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Am chasing why some of you can't find this directory. It's important to find and delete.
    I found something interesting:

    C:\ProgramData\Sports Interactive\Football Manager 2009
    C:\ProgramData\Sports Interactive\Football Manager 2009 Certificate

    The first folder contains an activation log, the second folder contains an image, a file called with extension .lic and a folder made up of some digits. Is it the second folder I should delete?

  88. #288
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Scott1992 View Post
    Still waiting for help regards game freezing when i submit team for match and when i look at the information for clubs.

    Any help R Any help would be good.
    You running the patch v9.1? You got the DirectX SDK? Your graphics card drivers up to date?

  89. #289
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by dedsi View Post
    I found something interesting:

    C:\ProgramData\Sports Interactive\Football Manager 2009
    C:\ProgramData\Sports Interactive\Football Manager 2009 Certificate

    The first folder contains an activation log, the second folder contains an image, a file called with extension .lic and a folder made up of some digits. Is it the second folder I should delete?
    yes please.

  90. #290
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    Default Re: Known issues and solutions - authentication

    Hi marc please help

    Firstly this is a joke

    I do not have the net can I still set up and play Fm ??

    I have been on the fone for over 8 hours which is a joke every time i get to the 3rd code it says its invalid and yes i have tried to compare it to the site key gen thing help please

  91. #291
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    Default Re: Known issues and solutions - authentication

    hi there, i had to join to find out a problem. i noticed on page 1 of this thread someone had the same problem as me and didn't get any answer so i''m hoping to be a bit more lucky with my shout lol
    basically my game works fine, nothing wrong on that side. but when i play i get a green rectangle box on the bottom right corner. this covers my continue button and when doing transfers the accept, reject, view negotiation buttons etc. luckily for me the buttons are laid out like in FM 08. but it looks bad and is a pain because a few transfers i cancelled by accident because i cannot see the buttons due to this box. anyone know what i am on about? would appreciate a helping hand please
    thanks

  92. #292
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by RobbyRensenbrink View Post
    any knews marc on phone lines?
    As I posted above in the other thread. I've sent the details off to people who can hopefully fix.

    I did get this in via email from a fellow fan. Give it a try..

    Hi Mark, I may have a solution for some of the people trying to activate there FM2009 over the phone, myself I only have internet access through my mobile phone anyhow this way worked for me, when I checked my code on the back of the manual with your site checker it came back I had typed it correct but came back in lower case so I would type it on my pc in lower case after about 50 time in trying I decided to try the code in capitals and this time over the phone to activate I was successful, maybe tell the people trying to active through the phone to type in capitals it worked for me, hope this helps other people trying to activate FM2009"

  93. #293
    Sports Interactive Marc Duffy's Avatar
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by DunfermlineMad View Post
    Hi marc please help

    Firstly this is a joke

    I do not have the net can I still set up and play Fm ??

    I have been on the fone for over 8 hours which is a joke every time i get to the 3rd code it says its invalid and yes i have tried to compare it to the site key gen thing help please
    "
    Hi Mark, I may have a solution for some of the people trying to activate there FM2009 over the phone, myself I only have internet access through my mobile phone anyhow this way worked for me, when I checked my code on the back of the manual with your site checker it came back I had typed it correct but came back in lower case so I would type it on my pc in lower case after about 50 time in trying I decided to try the code in capitals and this time over the phone to activate I was successful, maybe tell the people trying to active through the phone to type in capitals it worked for me, hope this helps other people trying to activate FM2009"

  94. #294
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Chris09 View Post
    hi there, i had to join to find out a problem. i noticed on page 1 of this thread someone had the same problem as me and didn't get any answer so i''m hoping to be a bit more lucky with my shout lol
    basically my game works fine, nothing wrong on that side. but when i play i get a green rectangle box on the bottom right corner. this covers my continue button and when doing transfers the accept, reject, view negotiation buttons etc. luckily for me the buttons are laid out like in FM 08. but it looks bad and is a pain because a few transfers i cancelled by accident because i cannot see the buttons due to this box. anyone know what i am on about? would appreciate a helping hand please
    thanks
    Using Steam?

  95. #295
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    BTW, let me know where you bought the game from too!
    asda in sheffield, its a supermarket american company owned by walmart

  96. #296
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    Default Re: Known issues and solutions - authentication

    yes marc i am using steam. it opens whenever i play FM09

  97. #297
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Chris09 View Post
    yes marc i am using steam. it opens whenever i play FM09
    I installed through Steam and now I get an annoying block of colour on my screen (bottom right hand corner)

    Fix: In steam click the icon "settings", click the tab "in game" and untick the "enable steam community" and voila

  98. #298
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    Default Re: Known issues and solutions - authentication

    Marc, would you please take a look at post 210? Using steam.

  99. #299
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Blades75 View Post
    asda in sheffield, its a supermarket american company owned by walmart
    That I do know, my missus has shares in them I think

  100. #300
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Blades75 View Post
    asda in sheffield, its a supermarket american company owned by walmart
    Did you send me that email?

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