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Thread: Known issues and solutions - FAQ

  1. #101
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    Default Re: Known issues and solutions - authentication

    When I try to start the game, Soft Anchor says my trial period has ended and asks me for key. I put my key in and the activation goes on fine. When I try to start the game I get the same message on and on and on. Seems like the activation process is bugged, because it wants me to activate every time I try to start. Anyone have any advice for this problem?

  2. #102
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Can you please send me a JPG of your manual back cover so I can see your code. My email address is marc.duffy@sigames.com
    i have the same problem but i have no way of taking a picture!!

    so what do i do? all i can do is tell you the code how ive read it.

  3. #103
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    Default Re: Known issues and solutions - authentication

    Any luck with mine in post 29?

    Much appreciated.

  4. #104
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Monkey_bill View Post
    Hi I'm still getting Error -51. I have tried your solution of uninstalling the game, and then rebooting, installing and then activating, but still getting the same error. When i get the error i click back and then next again and the screen gets stuck on the initialising page.
    I am running windows vista
    Can you review the following log file please...

    Football_Manager_2009_InstallLog.log

    It's in C:\Program Files\Sports Interactive\Football Manager 2009\

    It's likely to have an error in, can you confirm it's contents.

  5. #105
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Why would this affect FML? THey are different games?
    Hi Marc,

    Im having the exact same problem as Stedders above

    "On startup the fm.exe crashes, the following is in the "Send error..."

    AppName: fm.exe AppVer: 9.1.0.26064 ModName: fm.exe
    ModVer: 9.1.0.26064 Offset: 00e5dbce"


    Do you or anyone else have any sort of clue how to fix this?
    Like Stedders i have the latest version of Direct X 9 installed. Unfortunatley this hasn't been my first problem of the last few days!

    Though in fairness i have now installed the game on two of my friends computers with the help of these forums so one last piece of advice would make my saturday. Please help, otherwise its the pub for me tonight...who would chose the pub over footy manager on a night like this....?

    Thanks in advance

  6. #106
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Why would this affect FML? THey are different games?
    I am aware they are differant, just mad niether work mainly fm09

  7. #107
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    You are receiving an Error [-1003]

    Fix: You are entering the key incorrectly please visit the following URL to correctly identify your key - http://keylookup.fm2009.softanchorinsight.com/
    i click on this link and it still says "unable to find your key"

    do you have any suggestions because this is starting to become a joke!

  8. #108
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    Default Re: Known issues and solutions - authentication

    703 error still ctn get past it does anyone have any ideas??!!please....

  9. #109
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    You are receiving an Error [-1003]

    Fix: You are entering the key incorrectly please visit the following URL to correctly identify your key - http://keylookup.fm2009.softanchorinsight.com/
    I have done this yesterday afternoon and it gave me my correct code, which i have been trying to use. I have just put my code back into the keylookup/softanchor to double check that is is right, and now it says it is unable to find my code, what now?

    thanks again

  10. #110
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    Default Re: Known issues and solutions

    Hi Marc, authentication worked, FM starts with SI logo but then stops and get a message saying, "Facegen was disabled because it failed to initilase. Please check log file for details".

    What do i need to do?

  11. #111
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    Default Re: Known issues and solutions - authentication

    i have this problem (The installation of Football Manager 2009 is finished, but some errors occurred during the install. Please see the installation log for details)
    what do i do

  12. #112
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    Default Re: Known issues and solutions - authentication

    I am still experiencing the internet even after doing what you suggested wat can i do will this game ever work? Please can you tell if this problem will be solved?

  13. #113
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Blades75 View Post
    i have this problem (The installation of Football Manager 2009 is finished, but some errors occurred during the install. Please see the installation log for details)
    what do i do
    Can you locate the error log and paste it's contents here please.

  14. #114
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    Default Re: Known issues and solutions

    Quote Originally Posted by deano65 View Post
    Hi Marc, authentication worked, FM starts with SI logo but then stops and get a message saying, "Facegen was disabled because it failed to initilase. Please check log file for details".

    What do i need to do?
    Fix: Please install the Patch, and ensure your graphics drivers are up to date

  15. #115
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    Default Re: Known issues and solutions - authentication

    Blades - I got that too. The game works fine, just play it. The error is that it doesn't place the right shortcut in the "Games" folder of your Vista setup.

  16. #116
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Goonstigator View Post
    I have done this yesterday afternoon and it gave me my correct code, which i have been trying to use. I have just put my code back into the keylookup/softanchor to double check that is is right, and now it says it is unable to find my code, what now?

    thanks again
    Send me a JPG of the back of your manual so we can review your code.

  17. #117
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by judasholmes View Post
    703 error still ctn get past it does anyone have any ideas??!!please....
    Fix: This indicates that the server is busy and has been unable to fulfill your request, please do keep trying, it will authenticate.

  18. #118
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Can you please send me a JPG of your manual back cover so I can see your code. My email address is marc.duffy@sigames.com
    Just sent you an email there thanks.

  19. #119
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    Default Re: Known issues and solutions - authentication

    Marc,

    I have the problem where the ode I have put in is already registered.

    Now, when I try and find the sports interactive/ football manager certificate file, my search says it cant be found?

    Now what?

    Cheers,
    Jack

  20. #120
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Lad View Post
    Hi Marc,

    Im having the exact same problem as Stedders above

    "On startup the fm.exe crashes, the following is in the "Send error..."

    AppName: fm.exe AppVer: 9.1.0.26064 ModName: fm.exe
    ModVer: 9.1.0.26064 Offset: 00e5dbce"


    Do you or anyone else have any sort of clue how to fix this?
    Like Stedders i have the latest version of Direct X 9 installed. Unfortunatley this hasn't been my first problem of the last few days!

    Though in fairness i have now installed the game on two of my friends computers with the help of these forums so one last piece of advice would make my saturday. Please help, otherwise its the pub for me tonight...who would chose the pub over footy manager on a night like this....?

    Thanks in advance
    Fix: This can be resolved by updating the Microsoft Dot.Net framework, please visit the following URL to download:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

  21. #121
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Can you locate the error log and paste it's contents here please.
    error log is blank.....

    thank you for answering back

  22. #122
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by BlythForever View Post
    Marc,

    I have the problem where the ode I have put in is already registered.

    Now, when I try and find the sports interactive/ football manager certificate file, my search says it cant be found?

    Now what?

    Cheers,
    Jack
    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated

  23. #123
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by lawler09 View Post
    i have the same problem but i have no way of taking a picture!!

    so what do i do? all i can do is tell you the code how ive read it.
    Press ALT and PRINT SCREEN. Go into paint. EDIT, PASTE. Then save the file

  24. #124
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Blades75 View Post
    error log is blank.....

    thank you for answering back
    Is the file called Football_Manager_2009_InstallLog.log

  25. #125
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Can you review the following log file please...

    Football_Manager_2009_InstallLog.log

    It's in C:\Program Files\Sports Interactive\Football Manager 2009\

    It's likely to have an error in, can you confirm it's contents.
    I have checked it and it says : 1587 Successes
    0 Warnings
    0 NonFatalErrors
    0 FatalErrors

    Action Notes:

    None

  26. #126
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by roseboy64 View Post
    Press ALT and PRINT SCREEN. Go into paint. EDIT, PASTE. Then save the file
    I need a picture of the manual if it's the same error I am thinking it is

  27. #127
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    Default Re: Known issues and solutions - authentication

    hi. i bought this game to play on my downtime in iraq but i still cant activate it. i keep getting error -51 even after i try the above methods. i leave tomorrow and its starting to get desperate. plz help asap.

  28. #128
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    I need a picture of the manual if it's the same error I am thinking it is
    Oh whoops. Thought he meant a screenie.

  29. #129
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    Default Re: Known issues and solutions - authentication

    Hi, whenever i try to activate my code through Uniloc i keep getting the same message come up 'We were unable to process your unlock request. To receive a new key, please visit: http://www.sigames.com.' and underneath that 'Error : [821]'.

    Please Help!

  30. #130
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    Default Re: Known issues and solutions

    Quote Originally Posted by Marc Duffy View Post
    Fix: Please install the Patch, and ensure your graphics drivers are up to date
    thanks, whats the best way to do this, i spent about 2 & half hrs opening it then windows didnt recognise it and binned it, i saw something earlier where its better to save it first, but what do you do when youve saved it?

  31. #131
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    Default Re: Known issues and solutions - authentication

    Marc, as I have explained I cant complete step 2 as the file is not there, but it still says the code is in use?

    Cheers

  32. #132
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Chelsea!!! View Post
    Hi, whenever i try to activate my code through Uniloc i keep getting the same message come up 'We were unable to process your unlock request. To receive a new key, please visit: http://www.sigames.com.' and underneath that 'Error : [821]'.

    Please Help!
    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated

  33. #133
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    Default Re: Known issues and solutions - authentication

    how do you get onto soft anchor? I dont have a log in?? Where do i get a log in from

  34. #134
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    This post lists all current known issues and their solutions. If you have an issue not listed please post here and we will attempt to get you up and running. Please note that this thread will be moderated tightly and any stray posts or abuse will be removed.

    STEAM "Currently unavailable" game error.

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:
    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate
    3) Please ensure that it is the \certificate directory you are located in
    4) Delete all content
    5) Reboot the machine
    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/
    7) You should now be activated
    Error 703

    This issue should no longer be appearing. If you do encounter the error please try again

    Error 821

    It shouldn't happen to first time activators. If encountered the solution is to delete the XP or Vista directories:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate

    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    And reactivate.

    "Application was unable to connect"

    http://community.sigames.com/showthread.php?t=62568

    The "cannot connect" error will also occur if the server is saturated. This shouldn't occur moving forward, but it is worth adding that if the certificate on the computer is okay, attempting to activate again in a few moments might help.


    sorry was reading through the threads Is this the Instructions to deal with the problem:

    "cannot run game: failed to set up graphic system"

  35. #135
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Send me a JPG of the back of your manual so we can review your code.
    i brought my laptop to my partners with the FM09 disc in it, so my case and booklet are not with me, i only have the code i was given by the keylookup/softanchor programme saved on my cpu.

    wont be home till monday so no fm for me this weekend i guess

    thanks anyway marc, and good luck tonight

  36. #136
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by calNUFC View Post
    hi. i bought this game to play on my downtime in iraq but i still cant activate it. i keep getting error -51 even after i try the above methods. i leave tomorrow and its starting to get desperate. plz help asap.
    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated

    Note: If the above does not fix it – please check the following:
    • C:\Documents and Settings\All Users\Application Data is not set to read only.
    • Also check that C:\Documents and Settings\All Users\Application Data\Sports Interactive and C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate are not set to read only!

    To check if a file or folder is read only, please right click the folder and select ‘Properties’ from the dropdown, you should the see a box at the bottom called Attributes – please ensure this is unticked or does not have a green square inside.
    • Another way it could happen is if there is another instance of FM.exe or Activator.exe holding onto our certificate. In this case - the user should check the process list to see if another instance of FM.exe is open. If so - close it first.

    To do this you need to open Task Manager (right click TaskBar, or CTRL+ALT+DEL), sort the Image Name column by clicking on it and identifying if Activator.exe or FM.exe are running. If they are highlight and click ‘End Task’

  37. #137
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by broxie View Post
    sorry was reading through the threads Is this the Instructions to deal with the problem:

    "cannot run game: failed to set up graphic system"
    Fix: Please download the following update from the Microsoft Direct X SDK: http://www.microsoft.com/downloads/details.aspx?familyid=5493F76A-6D37-478D-BA17-28B1CCA4865A&displaylang=en

    You should also check that you are running the latest graphics driver, you can do this by visiting the computer manufacturer website, or by visiting the graphics card manufacturing website.

  38. #138
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Is the file called Football_Manager_2009_InstallLog.log
    i have found the file, but dont know what to do next, send it as an email

  39. #139
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    Default Re: Known issues and solutions

    Quote Originally Posted by deano65 View Post
    thanks, whats the best way to do this, i spent about 2 & half hrs opening it then windows didnt recognise it and binned it, i saw something earlier where its better to save it first, but what do you do when youve saved it?
    Find a mirror site to download the patch
    When you come to download it, save as to your computer (My Documents perhaps)
    Once it's finished, go to my Documents and find the file - double click it and run it. It'll then guide you through the patching process.

  40. #140
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Blades75 View Post
    i have found the file, but dont know what to do next, send it as an email
    Open it and copy and paste it's contents please.

  41. #141

    Default Re: Known issues and solutions - authentication

    is it me or are u just answering the problems to do with internet connection?

    what about the phone lines hey?

  42. #142
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Goonstigator View Post
    i brought my laptop to my partners with the FM09 disc in it, so my case and booklet are not with me, i only have the code i was given by the keylookup/softanchor programme saved on my cpu.

    wont be home till monday so no fm for me this weekend i guess

    thanks anyway marc, and good luck tonight
    Shame, I was hoping to be able to help you tonight.

  43. #143
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    Question Re: Known issues and solutions - authentication

    I bought my football manager 2009 yesterday and it worked out fine, but when I tried to start it this morning i got the following error message (just before the starting menu was reached):

    "XML Parsing error
    not well-formed (invalid token) at line 1 of last_saved_game.xml"

    I haven't edited or added anything to the game nor have I run any other patches than the 9.1.0 that came with the game. I have reinstalled the game two times without improvement.
    What to do?

  44. #144
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by RobbyRensenbrink View Post
    is it me or are u just answering the problems to do with internet connection?

    what about the phone lines hey?
    Post a problem here and I'll give you an answer. What is your issue.

  45. #145
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    Default Re: Known issues and solutions - authentication

    Once i get to the softanchor page, i paste the code in and click next and it sits like this for ages... Does nothing! Help please?!


  46. #146
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    Default Re: Known issues and solutions - authentication

    Marc please help me i am going mad here. I have tried everything but it is coming up with the can not connect to internet problem. I tried opening that page in IE but came up with no certifcate error message, so installed it manually. Still same error. It has been over 24 hours please help!

  47. #147

    Default Re: Known issues and solutions - authentication

    that when i ring up i get to the 3rd activation key and then it says i have the wrong code.

    has done this 10 times now

  48. #148
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    Default Re: Known issues and solutions - authentication

    I still have the same cannot connect to the internet problem, ive followed the certificate instructions to the cord, i have remove firewalls and such but nothing seems to make a bit of difference. Help would be greatly appreciated, just want to play the game really

  49. #149
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    Default Re: Known issues and solutions - authentication

    hey mate can you help me fm09 loads up past the racism screen then crashes with a loading sign with a little L and flashing dots im confused please some1 help

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    Default Re: Known issues and solutions - authentication

    Hi when i put the disk in my computer doesn't read the disk, i do have a dvd r/rw and does read these types of games, any ideas what it could be, is there away around this problem?

  51. #151
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated
    Marc, I cant complete step 2 as Windows cant find the file, any suggestions?

    Cheers

  52. #152
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    Default Re: Known issues and solutions - authentication

    got it working get in!!!!!!!!!!!!!!!!! so happy ha ha

  53. #153
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    Default Re: Known issues and solutions - authentication

    Anyone got a fix for this: game loads through loading parts then just get a black screen. And its been like that since i entered properties but then frooze and i have seen other people with this too. Please help??

  54. #154
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    Default Re: Known issues and solutions - authentication

    Mark, can you take a look at this issue?

    "When I try to start the game, Soft Anchor says my trial period has ended and asks me for key. I put my key in and the activation goes on fine. When I try to start the game I get the same message on and on and on. Seems like the activation process is bugged, because it wants me to activate every time I try to start. Anyone have any advice for this problem?"

  55. #155
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    Default Re: Known issues and solutions

    Quote Originally Posted by Marc Duffy View Post
    Find a mirror site to download the patch
    When you come to download it, save as to your computer (My Documents perhaps)
    Once it's finished, go to my Documents and find the file - double click it and run it. It'll then guide you through the patching process.
    thanks, and for completeness when you said ensure your graphic drivers are up to date, how do i do that and how do i know if their up to date - not in any way techie proficient....

  56. #156
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Alexb1984 View Post
    Marc please help me i am going mad here. I have tried everything but it is coming up with the can not connect to internet problem. I tried opening that page in IE but came up with no certifcate error message, so installed it manually. Still same error. It has been over 24 hours please help!
    Did you try this...

    Fix:
    1) Open IE and go to: https://fm2009.sa01.softanchorinsight.com

    2) Here if you are using IE7 it will prompt you – “There is a problem with this website’s security certificate.”

    3) Next, Click – “Continue to this website (not recommended)”. However – this is okay, it is safe.

    4) Look up top at your IE address bar – you will see “Certificate Error”. Click this box, then click “View Certificates”.

    5) Press, “Install Certificate…”

    6) Select the “Place all certificates in the following store”.

    7) Press “Browse”

    8) Select “Trusted Root Certificate Authorities”. Not this will install the Go Daddy (a reputable) certificate into your trusted root certificate authorities if it is not there.

    9) Press OK

    10) Press Next

    11) Press Finish

    Close IE, then Reopen it and to go to https://fm2009.sa01.softanchorinsight.com. Note: on this visit, you will be allowed without trouble.


    From here –

    1) Reopen your FM2009 game
    2) Enter your key into the Activation Dialog
    3) Select the “Online” activation
    4) Press Next

    You game should activate immediately.


    Please note: You will require your system clock to be set correctly, failure to do so will cause an error with HTTPS. Please therefore ensure your system time and date are set correctly.

  57. #157
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by RobbyRensenbrink View Post
    that when i ring up i get to the 3rd activation key and then it says i have the wrong code.

    has done this 10 times now
    Fix: This happens because the original key entered was incorrect and the phone line cannot validate the request. Please recheck the original 26 character key entered, you should validate your key (if possible) via the following URL: http://keylookup.fm2009.softanchorinsight.com/

  58. #158

    Default Re: Known issues and solutions - authentication

    Mark can you help out with the phone lines or not?

  59. #159
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by PB101 View Post
    I still have the same cannot connect to the internet problem, ive followed the certificate instructions to the cord, i have remove firewalls and such but nothing seems to make a bit of difference. Help would be greatly appreciated, just want to play the game really
    See 2 or 3 posts up (my reply to a simialr issue)

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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Fix: This can be resolved by updating the Microsoft Dot.Net framework, please visit the following URL to download:

    http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en
    Thanks alot Marc, i've been on and off these forums since 2.00 pm yesterday and have noticed the great effort you are going to in order to help people out (it's saturday night!!). I, like everyone else here, have been playing champ and footy manager since day 0 and have found the last couple of days to be slightly annoying. My computer not only doesnt have the net but its a good 6 or 7 years old so i've come across quite a few problems already! However i genuinley apreciate the yours and some of the other mods help in helping us - i'm sure there are other things you'd rather be doing.

  61. #161
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by BlythForever View Post
    Marc, I cant complete step 2 as Windows cant find the file, any suggestions?

    Cheers
    You probably need to turn on "Show hidden files"

  62. #162

    Default Re: Known issues and solutions - authentication

    Mark it isnt the incorrect code tho.

    ive entered it right every time

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    Default Re: Known issues and solutions

    Quote Originally Posted by Marc Duffy View Post
    Please post here even if you've posted in another thread and we're yet to help you.
    Hi All, I installed the game fine but when I went to play my first match the game aborts and an error report message is displayed! It only happens when the game is loading for the 3d pitch format. I have checked my computer and it is well within the min system requirements. Is there something I need to change before it will let the 3d match engine load?? HELP!

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    Default Re: Known issues and solutions - authentication

    Marc I did follow but when i log it DOES NOT come up “There is a problem with this website’s security certificate.” So i installed the cert by myself. Still not working sorry to be pain in the ass mate, but im getting very grumpy

  65. #165
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    Default Re: Known issues and solutions - authentication

    Marc, do you have any updates for people who are unable to get the game authenticated by phone, or can't you help on that?

  66. #166
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by baxi View Post
    hey mate can you help me fm09 loads up past the racism screen then crashes with a loading sign with a little L and flashing dots im confused please some1 help
    Are you using Steam?

  67. #167
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by RobbyRensenbrink View Post
    Mark can you help out with the phone lines or not?
    I thought I'd already posted about this (3rd activation issue)

  68. #168
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    Default Re: Known issues and solutions - authentication

    Marc, my game works until i try to play a match and it freezes when i press the start match button is pressed. On the demo this was fixed by putting it into windowed mode but that option is greyed out :s and in the other thread the solutions they gave me weren't even available??

    I apprecdiate your busy mate, just hoping for a solution

  69. #169
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    Default Re: Known issues and solutions - authentication

    Im also experiencing the same problems as Alexb1984 is there nothing else you can suggest?

  70. #170
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Sir_Liam View Post
    Marc, do you have any updates for people who are unable to get the game authenticated by phone, or can't you help on that?
    is the problem this issue...

    Phone activation fails - Drops out after 3rd key issue

    Fix: This happens because the original key entered was incorrect and the phone line cannot validate the request. Please recheck the original 26 character key entered, you should validate your key (if possible) via the following URL: http://keylookup.fm2009.softanchorinsight.com/

  71. #171
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    Default Re: Known issues and solutions - authentication

    hello. I have a spent an entire day trying to make the game play like everybody else.

    1.I installed the game
    2.I activated my key
    3.i run the game but the activation screen reappeared asking for key again, which then recongised as allready used.
    4.I uninstalled and reinstalled, activated the key again and same happened.
    5.I installed SP3. Run the game and again I was asked to activate, did and get the activation done. I run the game again and the activation screen reappeared asking for activation, and again and again...
    6.I installed SDK and then run the game, activation screen appeared and this time i was told the key was allready in use.
    7.I deleted folder of certificate as instructed , run the activation succesfully, run the game but activation screen reappeared and my key was allready in use.
    8.I have run out of options .

    What's Next?

  72. #172
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by shellsi View Post
    I bought my football manager 2009 yesterday and it worked out fine, but when I tried to start it this morning i got the following error message (just before the starting menu was reached):

    "XML Parsing error
    not well-formed (invalid token) at line 1 of last_saved_game.xml"

    I haven't edited or added anything to the game nor have I run any other patches than the 9.1.0 that came with the game. I have reinstalled the game two times without improvement.
    What to do?
    What is the name of your last save game?

  73. #173
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    Default Re: Known issues and solutions - authentication

    I am the same as the g8one89

    *cries*

  74. #174
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Alexb1984 View Post
    Marc I did follow but when i log it DOES NOT come up “There is a problem with this website’s security certificate.” So i installed the cert by myself. Still not working sorry to be pain in the ass mate, but im getting very grumpy
    Am double checking for you....

  75. #175
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated
    Thanks I love you lol

  76. #176
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by alkalikos View Post
    hello. I have a spent an entire day trying to make the game play like everybody else.

    1.I installed the game
    2.I activated my key
    3.i run the game but the activation screen reappeared asking for key again, which then recongised as allready used.
    4.I uninstalled and reinstalled, activated the key again and same happened.
    5.I installed SP3. Run the game and again I was asked to activate, did and get the activation done. I run the game again and the activation screen reappeared asking for activation, and again and again...
    6.I installed SDK and then run the game, activation screen appeared and this time i was told the key was allready in use.
    7.I deleted folder of certificate as instructed , run the activation succesfully, run the game but activation screen reappeared and my key was allready in use.
    8.I have run out of options .

    What's Next?
    What is your exact error message please.

  77. #177
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Chelsea!!! View Post
    Thanks I love you lol
    Love you too.

  78. #178
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated
    Quote Originally Posted by Marc Duffy View Post
    You probably need to turn on "Show hidden files"
    No matches, what is the exact name of the file, because there is a binful when I search FM09?

    Thanks again

  79. #179
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by TheG8One89 View Post
    Im also experiencing the same problems as Alexb1984 is there nothing else you can suggest?
    Am double checking for you.

  80. #180

    Default Re: Known issues and solutions - authentication

    Hi, I authenticated FM last night, played the game for a while. Turned it off to go to sleep.

    This morning, Softanchor asked for the code again. And brought up the Error 821 stating that i need to get a new code from the sigames website. I have tried deleting the contents of the \certificate directory but still no success.

    Can anyone help?

    Thanks, been trying to get this working for over 24 hours!

  81. #181
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by steffanrhyswilliams View Post
    Hi, I authenticated FM last night, played the game for a while. Turned it off to go to sleep.

    This morning, Softanchor asked for the code again. And brought up the Error 821 stating that i need to get a new code from the sigames website. I have tried deleting the contents of the \certificate directory but still no success.

    Can anyone help?

    Thanks, been trying to get this working for over 24 hours!
    I can help!


    Scenario: Install and activate with activation code on Steam and it works then launch the game, SoftAnchor asking to re-enter activation code.

    Fix: You need to delete the certificates and re-activate the game

    1) On receiving the error, please uninstall the game
    2) Please navigate to the following directory:

    XP users: C:\Documents and Settings\All Users\Application Data\Sports Interactive\Football Manager 2009 Certificate
    Vista users: C:\Program Data\Sports Interactive\Football Manager 2009 Certificate

    3) Please ensure that it is the \certificate directory you are located in

    4) Delete all content

    5) Reboot the machine

    6) Re-run the installation programme and retry activation - ensuring you have 'verified' your key using the following website: http://keylookup.fm2009.softanchorinsight.com/

    7) You should now be activated

  82. #182
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    Default Re: Known issues and solutions - authentication

    i am still unable to get this working, i still get the installation of fM 09 certificate could not be activated for the following reason: the appliaction was unable to connect to internet

  83. #183
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    Default Re: Known issues and solutions - authentication

    Mark? any answer? Post 171?

  84. #184
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by draxyid View Post
    Marc, my game works until i try to play a match and it freezes when i press the start match button is pressed. On the demo this was fixed by putting it into windowed mode but that option is greyed out :s and in the other thread the solutions they gave me weren't even available??

    I apprecdiate your busy mate, just hoping for a solution
    Some guesses...

    You have minimum spec monitor resolution, so can't go into windowed mode or a graphics card that is way, way, way below min spec

    Maybe you can force it into window mode via a command prompt?

  85. #185
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    Default Re: Known issues and solutions - authentication

    Hi, Ive installed a boxed version of fm 09 on my vista laptop, it installed fine, but when i try and open editor a message comes up, which is....


    c:\users\christopher\appdata\local\microsoft\windo ws\gameexplorer\{BE416EA4-4...\rundataeditor.lnk

    The application has failed to start because its side by side configuration is incorrect. Please see the application event log for more detail.


    I then installed the patch and this message still comes up.

  86. #186
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    Default Re: Known issues and solutions - authentication

    I bought this game yesterday morning and im still trying to get the game working. What was wrong with just putting the disk in and install? Why over complicate things? I paid £30 for this game and wasted about 16 solid hours tryin to get play it. (trying hard not to swear here). I think you have failed us all. Obviously its not just happening to me its happening to 1000s world wide so i hope your proud of yourselves. I will be getting a refund tomorrow as this is all b****cks.

  87. #187
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    is the problem this issue...

    Phone activation fails - Drops out after 3rd key issue

    Fix: This happens because the original key entered was incorrect and the phone line cannot validate the request. Please recheck the original 26 character key entered, you should validate your key (if possible) via the following URL: http://keylookup.fm2009.softanchorinsight.com/
    I've just done that for the 3rd or 4th time, and it still says it's invalid, this time on the 2nd number.

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    Exclamation Re: Known issues and solutions - authentication

    I tried install the game using steam but when I tried to launch the game it kept on saying that it was unable to connect to the internet and that my free trial had ended despite the fact I was already on the internet and had just bought the game that day. I then tried uninstall everything and start again, by using the phone method, but I only succeded in removing steam and now when I insert the disk nothing happens

  89. #189

    Default Re: Known issues and solutions - authentication

    agree with you johnoh

    still trying to activate over phone and have been since 11 am yesterday

    absolute joke

  90. #190
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Chapman6159 View Post
    i am still unable to get this working, i still get the installation of fM 09 certificate could not be activated for the following reason: the appliaction was unable to connect to internet
    Can you point me to your original post?

  91. #191
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Ctgs View Post
    Hi, Ive installed a boxed version of fm 09 on my vista laptop, it installed fine, but when i try and open editor a message comes up, which is....


    c:\users\christopher\appdata\local\microsoft\windo ws\gameexplorer\{BE416EA4-4...\rundataeditor.lnk

    The application has failed to start because its side by side configuration is incorrect. Please see the application event log for more detail.


    I then installed the patch and this message still comes up.
    Are you on Vista 64bit?

  92. #192
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    Default Re: Known issues and solutions - authentication

    Mark can you jump back to post 128 please, you seem to have left me behind.

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    Default Re: Known issues and solutions - authentication

    Wow i wish i had listened in IT lessons

    Any info on what a command prompt is?

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    Default Re: Known issues and solutions - authentication

    Wow i wish i had listened in IT lessons

    Any info on what a command prompt is?

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    Default Re: Known issues and solutions - authentication

    haha, approaching the 30 hour mark and still getting a [703] error message.

    How busy can it be???

  96. #196
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Ctgs View Post
    Hi, Ive installed a boxed version of fm 09 on my vista laptop, it installed fine, but when i try and open editor a message comes up, which is....


    c:\users\christopher\appdata\local\microsoft\windo ws\gameexplorer\{BE416EA4-4...\rundataeditor.lnk

    The application has failed to start because its side by side configuration is incorrect. Please see the application event log for more detail.


    I then installed the patch and this message still comes up.
    To rule some things out can you download

    http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

  97. #197

    Default Re: Known issues and solutions - authentication

    Thanks for the quick reply Mark.

    Unfortunately, I have tried deleting the content of the \certificate directory - didn't work.

    Softanchor still asking for the code and still bringing up error 821 and saying that i need to purchase a new code...

  98. #198
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Monkey_bill View Post
    Mark can you jump back to post 128 please, you seem to have left me behind.
    Can you point me to the one before post 128? ie the original.

  99. #199
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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    Can you point me to the one before post 128? ie the original.
    Ya, the original is post 99

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    Default Re: Known issues and solutions - authentication

    Quote Originally Posted by Marc Duffy View Post
    You probably need to turn on "Show hidden files"
    "No items match your search"

    What now?

    Thanks again!

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