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Thread: Football Manager 2009 patch download details (was authentication and update)

  1. #1501
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    Default Re: Authentication and update

    could someone perhaps give me some advice on where i could be going wrong - I bought the DVD today, popped it in, chose the activation with Steam option, steam started dowloading updates for the gasme (which took about 3 or 4 hours) and when it said that was 100% ready and I go to launch the game, it starts the whole updating process again - presumably for another three or four hours!

  2. #1502
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    Default Re: Authentication and update

    Forsaken Christianity, ain't letting no-one cut the lil dude so Judism isn't for me , am too loud to be a peacefull Hindu and Islam wouldn't accept me. So Football Manager is my religon, put before family friends and now a lonely girlfriend, so why oh why has the Church of SI forsaken my prayers? 7.20am this morning i've been at it and now the coffee and red bull isn't working my patience has now left me

    Still that SoftAnchor problem.........i will have nightmares of this tonight

  3. #1503
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    Default Re: Authentication and update

    I've just got in.

    Was having the trial expired and then unable to connect to internet error in SoftAnchor.

    Here's what I did. Dunno if it's fluke or what but.....

    Shut down steam. Navigated to my steam folder and found the steamapps folder. In that is a folder called common and in that is an FM09 folder. I clicked on the exe and it brought up the Soft(W)anchor window as usual.

    Then I typed in my key in lower case. This time my firewall (COMODO) threw up a dialogue box asking me if I wanted to let FM.exe connect. I said yes (obviously) and it worked! Hallelujah!

    Give this method a try and see what happens. I've been trying since 5pm so there is hope...

  4. #1504
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    Default Re: Authentication and update

    i dont even get to softanchor, i hit launch on steam, its says it preparing then nothing!!

  5. #1505
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    Default Re: Authentication and update

    Quote Originally Posted by Laney83 View Post
    Im exactly the same, fuming! Nobody seems to want to help out on this error!
    Hi.

    This error is what it reading as an invalid key - if you can please PM jmordetsky & send your key then we can try to sort this out for you.

  6. #1506
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    Default Re: Authentication and update

    Quote Originally Posted by Marc Duffy View Post
    I'm advised the Mac patch will now be released on Monday. We didnt get signoff from QA tonight.
    That's just pathetic, how come you guys can't deliver a fully playable game when you buy it in the store?
    You gotta download patches and ****.
    Almost every single game in the world is playable when you buy it, but oh no.. NOT FOOTBALL MANAGER AS USUAL.

  7. #1507
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    Default Re: Authentication and update

    i dont have the steam thing, i bought the game from amazon and assumed it would just work when i installed it on pc, but im still getting that unable to connect to internet thing on softanchor.
    Grr

  8. #1508
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    Default Re: Authentication and update

    ...16 pages!!!...umm quite glad i was working today and have waited to buy this, it seems like a proper palaver...

  9. #1509
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    Default Re: Authentication and update

    Can I register online for a game which I'll be playing on an offline computer?

  10. #1510
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    Default Re: Authentication and update

    SI, I want this fixed now.

    I want to play the fcuking game.

    Stop fcuking ignoring us.

    Disgrace

  11. #1511
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    Default Re: Authentication and update

    Quote Originally Posted by rlipscombe View Post
    i have been searching for an answer to my problem, but had no look. so,.... i get the following:

    "it would appear that what you have attempted to enter is not a valid unlock key. To purchase a valid unlock key visit www.sigames.com

    Error [-1003]"

    anyone any ideas? i've been trying for 3 hours to no avail. i have updated with the patch, re-started my computer, tried capitals and lower case but still no luck. Any ideas??

    Please Help!!
    Hi.

    -1003 is an invalid unlock key - please PM jmordetsky the key you are entering & he'll try to help you from there.

  12. #1512
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    Default Re: Authentication and update

    Quote Originally Posted by ObaMartins09 View Post
    Apology at all? No.

    First we pay an over the top fee for the game. Then we can't play it if we receive it before release date (not our fault). Then we find out that the bugs make the game almost unplayable. Now we have to wait three days after the release date to play the game in a 'decent' state.

    Why didn't you get signoff from QA? Any reason why? Fancy letting us know, or do you just intend to give us these little snippets of information every time that helps no-one but yourself?

    I'm not one for going on a rant, but this has seriously ****ed me off. I don't know about other mac users, but I certainly have lost faith in SI. How exactly would you feel if you bought something that you couldn't use for a good three days because it wasn't correctly functioning, it's the same scenario and I'm sure you'd expect some form of apology.

    Any response? Doubt it.
    Didn't think I'd get one.

  13. #1513
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    Default Re: Authentication and update

    Quote:
    Originally Posted by Ir0n_Duk3
    Ok, I get the trial period expired message but get the window to type in my code. So I paste my code (have also manually typed it) and then click next. I get the message 'sending activation request', it thinks about it for say 10 seconds and then I get this message:

    'We're sorry but this installation of Football Manager 2009 certificate could not be activated for the following reason: The application was unable to connect to the internet. Please check your connection. For help please visit http://www.sigames.com. '

    I can assure you I am connected to the internet

    im getting the same error aswell.

    i have installed in on my laptop , when i try to install it on my computer this happens

  14. #1514
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    Default Re: Authentication and update

    hi

    i installed it on my laptop at about 12 and it was fine , it works and is playable (with patch)

    Tonight i come to put on the pc , and it was taking ages to authenticate, fine i waited.... now i got it everytime i load it up it says something about fm.exe and closes .... i put the patch on and the game doesnt load up? What is going on and what should i do?

    ************************************************** ************************************************** ************************************************** ****

  15. #1515
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    Default Re: Authentication and update

    Even a tip to get authenticated? It's been 14 fcuking hours.

  16. #1516

    Default Re: Authentication and update

    Quote Originally Posted by Jeff the Fish View Post
    Very confused - bought my FM09 - installed it, and haven't been asked to activate it? Why is this? Got a Mac if that makes any difference?
    I didn't have to do anything like that, just had accept the license agreement.

  17. #1517
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    Default Re: Authentication and update

    Quote Originally Posted by ObaMartins09 View Post
    Didn't think I'd get one.
    er, mac users could play it before release date. I would imagine it is the SEGA QA who haven't signed off on it rather than SI, so SI have probably only just found out why.

  18. #1518
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    Default Re: Authentication and update

    What does it meann by your trial period is OVER?

  19. #1519
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    Default Re: Authentication and update

    Finally, I just got my game authenticated : It was about time. Now let's the fun begin.

  20. #1520
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    Default Re: Authentication and update

    Quote Originally Posted by -corkscrew- View Post
    i was having a similar problem, i downloaded and installed patch then went on

    http://www.microsoft.com/downloads/d...displaylang=en

    to download direct x and it works
    the man is right get in!!!!!!!!!

  21. #1521
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    Default Re: Authentication and update

    where do i get the patch any1 ????????????????

  22. #1522
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    Default Re: Authentication and update

    Quote Originally Posted by shels1234 View Post
    What does it meann by your trial period is OVER?
    Nothing, you can authenticate though.

  23. #1523
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    Default Re: Authentication and update

    Quote Originally Posted by scojototo View Post
    where do i get the patch any1 ????????????????
    Links are on the first page of this topic

  24. #1524
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    Default Re: Authentication and update

    I think we will be in Watchdog territory if this continues over the weekend. Must be the most farsical launch in history.

    Steam seemingly have 13,293 servers for other crap games with about 6 people using them. Couldn't they have directed more resource at FM09 do deal with this surprising (haha) amount of demand.

  25. #1525
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    Default Re: Authentication and update

    Right, after reading the farce of todays problems I decided to leave the installation 'til now.

    So - is it working OK now?

    Also, when I load the disc up it says do I want to Install via Steam or Uniloc, which one do I choose?

  26. #1526
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    Default Re: Authentication and update

    every time I download the patch it says the digital signature could not be verified!!!!!

    Only now am I starting to get ANNOYED i have yet to play the game even though I have been trying since 12:30 this afternoon.
    Now the patch problem .
    Help please!!!!!!

  27. #1527
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    Default Re: Authentication and update

    Won't let me authenticate though.

  28. #1528
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    Default Re: Authentication and update

    Quote Originally Posted by Muzchap View Post
    Hi.

    -1003 is an invalid unlock key - please PM jmordetsky the key you are entering & he'll try to help you from there.
    i've just done thi. all my fingers and toes are crossed. i want to play this brilliant game!!

  29. #1529
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    Default Re: Authentication and update

    Im still getting the 'unable to connect to internet' thind on softanchor, which means ive had that for about 10 hours now.
    Im starting to lose patience!

  30. #1530
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    Default Re: Authentication and update

    Quote Originally Posted by scojototo View Post
    where do i get the patch any1 ????????????????
    Page one of this thread boss

  31. #1531
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    Default Re: Authentication and update

    Quote Originally Posted by NFFCareMAGIC View Post
    Right, after reading the farce of todays problems I decided to leave the installation 'til now.

    So - is it working OK now?

    Also, when I load the disc up it says do I want to Install via Steam or Uniloc, which one do I choose?
    No it's not. I wouldn't bother mate.

    I chose Steam and its SH1TE, but no idea if Uniloc are any better.

  32. #1532
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    Default Re: Authentication and update

    Can someone put on here a idiots guide to installing the game, from puting the disc into your pc to actually playing the game! Because i have been trying since midnight (23 hours and counting)

  33. #1533
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    Default Re: Authentication and update

    Right, you've got my thirty quid - can I pirate this now? This entire code thing is stupid and is stopping me playing a game I've bought with my hard-earned. I know what I'll do next time round.....

  34. #1534
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    Default Re: Authentication and update

    tried them but when i download them there all come up corrupt.

  35. #1535
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    Default Re: Authentication and update

    Quote Originally Posted by pelicanstuff View Post
    er, mac users could play it before release date. I would imagine it is the SEGA QA who haven't signed off on it rather than SI, so SI have probably only just found out why.
    er, so why haven't they told us why? Why do we have to wait longer than PC users? The PC patch passed the SEGA QA, so why didn't they get the mac one to pass aswell, what's the reason for this?

    So many unanswered questions young pelican.

  36. #1536
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    Default Re: Authentication and update

    Quote Originally Posted by RuDi View Post
    when i try deleting the certificate you mentioned and then try to activate it the certificate just reappears as if it was never deleted. is there anything else that can be done? ( i have the cannot connect to internet error on the softanchor page), also im using vista
    I have the same problem

  37. #1537
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    Default Re: Authentication and update

    Quote Originally Posted by Barnett View Post
    Can someone put on here a idiots guide to installing the game, from puting the disc into your pc to actually playing the game! Because i have been trying since midnight (23 hours and counting)
    That's a good idea.

    SI can we have this??

    My manual has all of 2 lines devoted to installation, which consists of 'follow the simple on screen instructions'.

    I haven't a clue what I'm supposed to be doing.

  38. #1538
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    Default Re: Authentication and update

    I didnt really want to be up this late cos i have work tomorrow morning but im forced to as i havent got any help from any SI people yet! HELP!!!!

  39. #1539
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    Default Re: Authentication and update

    Good one...

  40. #1540
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    Default Re: Authentication and update

    Quote Originally Posted by ObaMartins09 View Post
    er, so why haven't they told us why? Why do we have to wait longer than PC users? The PC patch passed the SEGA QA, so why didn't they get the mac one to pass aswell, what's the reason for this?

    So many unanswered questions young pelican.
    I agree, it'd be nice for mac users to know - but you people have had the advantage of being able to play well before the game came out, it was only yesterday that people were directing their envy at mac users.

    I would guess the sega mac qa department is not too large, if it is even separate...

  41. #1541
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    Default Re: Authentication and update

    Right, I still can't connect to the internet when doing the authenticating.

    Has anyone got any tips?

  42. #1542
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    Default Re: Authentication and update

    Same here, noone seems to be taking any notice whatsoever

  43. #1543
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    Default Re: Authentication and update

    I was getting the same stuff everyone else was getting, with the soft anchor thing telling me there was no internet connection etc. So i deleted it and installed it again. This time it doesn't even go to the soft anchor, i click football manager 2009 on steam and it says 'this game is currently unavailable. please try again another time'. I'm worried that the second time i installed it the soft anchor didnt install properly.

    Does this happen to anyone else?

  44. #1544
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    Default Re: Authentication and update

    Is it progress when it's been sending the activation request for five minutes? Hopefully.

  45. #1545
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    Default Re: Authentication and update

    Hi I am STILL not able to get this damn game running!

    Muzchap I never heard from you or the other guy you said would be PMing me, I emailed you a screenshot of the error page i am getting, i have run windows update, i have rebooted, i have turned off my firewall and norton, and still get the same message.
    I REALLY want to play this game, can I have SOME help please???
    Thank you!

  46. #1546
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    Default Re: Authentication and update

    I really feel for you guys that still can't get the game to work.

    I finally got it working at about 9pm tonight (12 hours of waiting), and others on another forum I was on have also had it working.
    I'm on vista, and I've had the game on and off twice with no problems.

    Actually, it's more than 12 hours waiting as I received the game on Wednesday!!!

    I really do hope you are all sorted very soon.

    I've gotta say, that steam thing is aload of crap! I hate having to have that running while I play the game. I'm convinced I'm being spied on.
    If that is on next season's game, I don't want the game!

  47. #1547
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    Default Re: Authentication and update

    "We were unable to process your unlock request. To receive a new key please visit: http://www.sigames.com Error : [-703]"

    What I have to do to actually get on...?

  48. #1548
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    Default Re: Authentication and update

    Quote Originally Posted by Muzchap View Post
    Hi.

    -1003 is an invalid unlock key - please PM jmordetsky the key you are entering & he'll try to help you from there.
    thanks fot that Muzchap - that's that problem sorted. now for downloading Direct X.....

    my brother is having the "application failed to initialize" message when clicking the item on desktop. any suggestions on that? he's installed it twice.....

  49. #1549
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    Default Re: Authentication and update

    I bought the game this evening, came home and installed it firstly on my Macbook. This worked fine, though unfortunately I can't play it on my Macbook 'cos the patch isn't out until Monday which is absolutely ridiculous. That is like going into a restaurant paying for a big juicy steak and the waiter coming out and saying 'Sorry sir, you'll have to come back on Monday for your steak cos the chef has gone home for a pot noodle and a w^nk!!!'

    Anyway, I decided to install it on2 my PC... I had already read all the horror stories on here and braced myself for the worst! I installed Steam, went through all that nonsense, then installed FM and put in my activation code - no problems! I left it all installing whilst I went out to the shop, came back and it was all done but I couldn't find anything on steam about the patch. The only updates it showed was the demo from Nov 1st. I decided to launch the game anyway, it told me to make a note of some Key and then after a short delay FM loaded up. I clicked on start new game et VOILA - no problems it worked first time! It even had the 9.1.0 database update which Steam must have downloaded without me knowing! I have not had to type in that Key I was given anywhere and I also have no idea what this 'SoftAnchor' is what everyone is talking about????

  50. #1550
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    Default Re: Authentication and update

    Quote Originally Posted by cymru78 View Post
    I really feel for you guys that still can't get the game to work.

    I finally got it working at about 9pm tonight (12 hours of waiting), and others on another forum I was on have also had it working.
    I'm on vista, and I've had the game on and off twice with no problems.

    Actually, it's more than 12 hours waiting as I received the game on Wednesday!!!

    I really do hope you are all sorted very soon.

    I've gotta say, that steam thing is aload of crap! I hate having to have that running while I play the game. I'm convinced I'm being spied on.
    If that is on next season's game, I don't want the game!


    thanks mate it was 7.20am i started and still all i am getting is that SoftAnchor ' you are not connected to the internet'

  51. #1551
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    Default Re: Authentication and update

    Quote Originally Posted by NFFCareMAGIC View Post
    Right, after reading the farce of todays problems I decided to leave the installation 'til now.

    So - is it working OK now?

    Also, when I load the disc up it says do I want to Install via Steam or Uniloc, which one do I choose?
    I decided to go with Uniloc.

    Put in the activation key and took about 5 seconds to work. I'm now up and running!

    Desperately sorry for those who have struggled all day to get it going. Hopefully SI/SEGA will be having a full and frank investigation as to why these problems occured in time for FM2010.

  52. #1552
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    Default Re: Authentication and update

    im downloading the patch from rapidshare and i dont know wat to do next
    any help is appreciated

  53. #1553
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    Default Re: Authentication and update

    So if the retailer won't give a refund because the package has been opened where do we stand? Because at the moment I've payed £30 for fck all...I want my money back!!!

  54. #1554
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    Default Re: Authentication and update

    It's going back tomorrow

    8 installs - 10 hours on the forums - NO ANSWERS

  55. #1555
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    Default Re: Authentication and update

    caremagic talk me through how u did it in unilock as i have been trying for 24 hours!

  56. #1556
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    Default Re: Authentication and update

    Quote Originally Posted by Benitez View Post
    Has anyone actually been able to register by phone?
    SI are yet to acknowledge that there is even a problem with phone activation. I've not heard of anyone activating successfully by phone even before the servers were taken down.

    They have yet to specifically mention phone activation at all.

    A message from SI on this topic would be great.

  57. #1557
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    Default Re: Authentication and update

    PLEASE PLEASE PLEASE PLEASE PLEASE: Can anybody help me here? I posted the following several hours ago and still I'm no nearer to getting my game running. I've been trying since 9am and I'm losing the will to live!

    NB the bit in bold further down is a problem that I've seen numerous people report and nobody has even attempted to give an explanation of how to solve it. It's no good saying "go to C:\footballmanager\run\shortcut" or the like because I have no idea where I would have to type such a command. Is it in MS DOS? Does MS DOS still exist? I don't know, I'm not a techno-geek, just a football fan who wants to play a bloody computer game!

    AAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRRRGG GGGGGGGGGGGGGGGGGGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHH.

    This is really annoying me now. I've been constantly trying to ssort this out since 9 o'clock this morning having taken the day off work especially to play my new game. I can't get broadband in my area so I'm stuck with a 56k modem which took about an hour to download Steam. It took my authentication code straight away so i thought I was lucky there and would be up and running playing the game by 10am. That's where things started to go downhill.

    I believe that using Steam means that a new patch needs to be downloaded before I can play the game. The problem with this is it would take 6 hours at my connection speed to download the patch and my ISP disconnects every two hours, meaning the download starts from scratch again. Basically that means I will never be able to download the patch which is fine, I just want to play the damn game! I even tried restarting my computer and playing with Steam in offline mode but I just got the message "preparing to launch Football Manager 2009" for 15 minutes at which point I tore out a little more hair and clicked on cancel.

    I thought I'd try Uniloc instead. When I wasn't connected to the internet it didn't give me the otion of choosing between Steam and Uniloc so I thought it would automaticallly use Uniloc and perhaps give me a phone number to call. It didn't give me this option but the FM09 icon appeared on my desktop. When I click on it it says "The application failed to initialize (sic) properly (0xc0150002). Click on OK to temrinate the application." So I did this, uninstalled the game, connected to the internet and tried to install again. This time it gave me the choice between Steam and Unlioc so I clicked on Uniloc and the game installed again with the same outcome.

    I've seen posts from three or four other people reporting the same problem but nobody has answered them. Before I smash my computer and/or the cat can someone, anyone PLEASE give me a F***ing solution?!

    Ta.

  58. #1558
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    Default Re: Authentication and update

    Everytime i try to do it via "SoftAnchor" it says it cant do it. And when i click on the Steam icon it says "Unable to load libary steam". I am an avid FM fan, been playing it since 1998/1999, but i have NO idea on what to do. Someone please help


    P.S
    I couldnt care less about the patch, im not even sure what it does, i just want to play my game. Could someone please just instruct me what to do from after the main installation bit please.

    Ta lads
    Last edited by JJStlyes; 15-11-2008 at 00:18.

  59. #1559
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    Default Re: Authentication and update

    This is now offically the 17th Hour i have been trying this with no progress still
    Last edited by donscullione; 15-11-2008 at 00:16.

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    Default Re: Authentication and update

    FAO ADMIN

    Re my above message, if anyone wants to drop me a pm I would be most grateful - even if it means I have to send you my phone number for you to talk me through what i need to do whe you have a spare few minutes (whenever that may be!) I really don't mind. I just want to play my game!

  61. #1561
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    Default Re: Authentication and update

    Can I suggest that a sticky be put up with the known error codes (e.g. -51, -703) and what your *apparent* solutions are?

    I realise that there's one there for 51 and 52. How about the rest of them?

  62. #1562
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    Default Re: Authentication and update

    ive installed the game using steam but when ive gone to launch it, ive put my product key in and it still wont work. It comes up with a -703 error. what is this? and what should i do?

    ANYONE....HELP!

  63. #1563
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    Default Re: Authentication and update

    hi, I've been trying to get the game to work for 5hrs now, I don't have an Internet connection (I'm using my lovelly iPhone to post this) and I've been trying verify by phone since, I finally got through ten minutes ago (200+ goes it took), I did as the nice but scarily stern lady said and she informed me that she is unable to activate! Any ideas anyone? I'm gonna go to bed now cosive got go be in work in just 6 hours, I know you Guy's at si and sega are having a mare, but any help would be great! I've never missed a version of this great game and really want to slag Gary Neville off in a press interview!

  64. #1564
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    Default Re: Authentication and update

    I have had an 8 hour sleep on this and it still dosnt work..(I live in Australia) and it is really getting frustrating. But i'm sure they are working hard to fix the problem.

  65. #1565
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    Default Re: Authentication and update

    I have uploaded it onto Stream, done the authentication rubbish and now after quitting the game, I can't get back onto it, it continues to ask for an activation key, I enter it it says it has already been used. Why can't I just start the game up?

  66. #1566
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    Default Re: Authentication and update

    WHAT A JOKE........one of the top selling games last yer and ye go and ruin it by doing this very disapointed in hour 12 now and still waiting to activate online very disappointed si

  67. #1567
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    Default Re: Authentication and update

    Quote Originally Posted by vinesy56 View Post
    ive installed the game using steam but when ive gone to launch it, ive put my product key in and it still wont work. It comes up with a -703 error. what is this? and what should i do?

    ANYONE....HELP!
    I think that means the code you're entering is correct, I'd suggest retrying launching the game a couple of times & on re-entering the code it should work...

  68. #1568
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    Default Re: Authentication and update

    My problem is that the softanchor activation cannot connect to si games!! The one time it did it was an error [-79] What can i do!!!! I donnot have any firewall running. I cant connect to si games on my own either!!! got the game at ten this morning not good!!!

  69. #1569
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    Default Re: Authentication and update

    After 6 HOURS I get the damn thing authenticated, I download the patch try to run it and get access to C:\Program files\sports interactive\football manager 2009 is denied.

    I'm running XP.

    I have bought every CM/FM since day 1, but sadly this will be the last one. This is a disgrace, this mess has totally ruined my experience, 6 hours and I still can't play.

    I suppose now I have to uninstall and reinstall - and loose one of my 5 installs in the process.

    SI have totally lost the plot with this unfinished mess this time.
    Last edited by malc1; 15-11-2008 at 00:35.

  70. #1570
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    Default Re: Authentication and update

    Ironically they introduced this authentication thing to avoid piracy, but the crack is already out there and pirates playing the game. While who bought FM can't.

  71. #1571
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    Default Re: Authentication and update

    I have also reinstalled with steam (even though I do not want to), everything went swimmingly until I went to run the game.

    I get the same stupid softanchor thing and it keeps telling me i am not connected to the internet!

    i live in new zealand, bought this game over 24 hours ago and STILL havent played it!

    my system clock is correct, i have NEVER touched it before today and i have set it via the internet

    still cant play the game!

    murray, i emailed you a screenshot of my proplem hours ago, please just let me know you are working on this, cause right now i and many others feel abandoned and betrayed!

  72. #1572
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    Default Re: Authentication and update

    Quote Originally Posted by malc1 View Post
    After 6 HOURS I get the damn thing authenticated, I download the patch try to run it and get access to C:\Program files\sports interactive\football manager 2009 is denied.

    I'm running XP.

    This is a disgrace, this mess has totally ruined my experience, 6 hours and I still can't play.

    I suppose now I have to uninstall and reinstall - and loose one of my 5 installs in the process.

    SI have totally lost the plot with this unfinished mess this time.
    You need to step back a bit and read some stuff, if you uninstall you won't lose any installs. As for the rest of it, just be patient it'll work eventually. At least you've got the game and a patch to make it work in the end

  73. #1573
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    Default Re: Authentication and update

    Been trying for 14 hours to play this game, I dont know whos fault it is , but someone must be accountable. Its embarassing that almost every other game doesnt have this level of authentication, and I think we know why.

    SI/SEGA/STEAM have tried to be smart arses and it has bit them big time on their own arses


    All I wanted today was to play the fcuking game,

    will try again in the morning, not confident I will be playing it tomorrow

    ****ed off and annoyed

  74. #1574
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    Default Re: Authentication and update

    i've been entering the code over and over. Should i just be more patient or is there anything i can do?

  75. #1575
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    Default Re: Authentication and update

    Quote Originally Posted by mattwood22 View Post
    You need to step back a bit and read some stuff, if you uninstall you won't lose any installs. As for the rest of it, just be patient it'll work eventually. At least you've got the game and a patch to make it work in the end
    But what annoys me is the pirates already have the game and we're still here trying, I'm happy to pay SI, but why have they allowed this?

    Nevermind, back to WoW

  76. #1576
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    Default Re: Authentication and update

    I was completely against people moaning before the game was released regarding the authentication as i never expected it to cause this much of a problem, however:
    I completely retract anything i said previously.

    This is pretty damn ridculous, i like many others have been trying to play the game for most of today, do SI not realise that some people don't use the forums but still play the game, therefore people will have bought the game, seen they can't play it, not thought to come onto here for advice, and either taken the game back, or been refused a refund, losing £30.

    I personally don't have a great deal of money, i can't afford to go wasting my cash, especially at this time of year.

    SI's customers deserve answers.
    If you went into a shop, asked for a product and the sales assistant ignored you and walked off, you would speak to the manager and get it sorted, the same needs to happen here.

  77. #1577
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    Default Re: Authentication and update

    well i m going to follow suit. how the heck do you get this thing working? has anyone got it on yet? very disappointing this

  78. #1578
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    Default Re: Authentication and update

    7.20AM THIS MORNING is when i started thats over 17hours ago yet am still here with the SoftAnchor saying they are unable to connect to the internet

  79. #1579
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    Default Re: Authentication and update

    installed through stream and code was accepted then when launching game si window comes up asking for code again and wont accept my code. hour after hour goes by and no further forward. no help from anywhere and no answers.

  80. #1580
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    Default Re: Authentication and update

    I think we have been given up on, I dont think i am EVER going to get to play this, SO disapointing, I have been a fan since 1994 and have NEVER moaned or complained on these forums before, even if I ever came across any bugs, i could still play the game and get over it.

    But THIS - THIS is a bad bad joke, its got to be!!!

    Is there ANY way of bypassing the authentication so that we can play the game we bought??

    Why are the pirates able to play and loyal paying customers like us are ignored??

    PLEASE SI can we have either some answers, or at LEAST let us know you havent just given up on us?

    PLEASE?????


    Quote Originally Posted by donscullione View Post
    7.20AM THIS MORNING is when i started thats over 17hours ago yet am still here with the SoftAnchor saying they are unable to connect to the internet

  81. #1581
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    Default Re: Authentication and update

    There is a thread started by miles that he is responding in at the moment. If you're still having trouble I reckon your best bet is to post clearly and coherently in there.

  82. #1582
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    Default Re: Authentication and update

    Quote Originally Posted by donscullione View Post
    7.20AM THIS MORNING is when i started thats over 17hours ago yet am still here with the SoftAnchor saying they are unable to connect to the internet
    me too. i keep reading things about it being resolved, but it clearly IS NOT!

  83. #1583
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    Unhappy Re: Authentication and update

    just had a few problems with the game and wondered if anyone could help me out
    get a message saying like there are some graphics problems, is there anything i can do to sort this out?
    also does anyone know if i can get a new activation code off somewhere at all, in exchange for my original one? so confusing!

  84. #1584
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    Default Re: Authentication and update

    Quote Originally Posted by malc1 View Post
    After 6 HOURS I get the damn thing authenticated, I download the patch try to run it and get access to C:\Program files\sports interactive\football manager 2009 is denied.

    I'm running XP.

    I have bought every CM/FM since day 1, but sadly this will be the last one. This is a disgrace, this mess has totally ruined my experience, 6 hours and I still can't play.

    I suppose now I have to uninstall and reinstall - and loose one of my 5 installs in the process.

    SI have totally lost the plot with this unfinished mess this time.
    Have you tried rebooting? It could be that the file access is just locked, in which case, a shut down and reboot will fix it.

    If you do have to uninstall and reinstall, the uninstall process will credit you back with an unused install and take you back to 5 installs. If for some reason you do lose an install through the process, you can contact SI and get them to change their logs.

  85. #1585
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    Default Re: Authentication and update

    WOW good job I didnt rush to buy this game, honestly I feel for the guys in here.

    EPIC FAIL SI

  86. #1586

    Default Re: Authentication and update

    I bought this game this afternoon and be trying all evening to get it activated on steam. Finally managed it 11pm this evening and now when i try to run the game I get the following message 'cannot run game. failed to set up graphics system' can someone please confirm that this is the fact that my graphics card is out of date and i need to purchase a new one or is it something i'm not doing right! I thought this was going to be easy.....thanks

  87. #1587
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    Default Re: Authentication and update

    same prob as everyone can you tell us when this will be resolved

  88. #1588
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    Default Re: Authentication and update

    You hear how this is the greatest job on earth, to get into it must come close.

  89. #1589
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    Default Re: Authentication and update

    Quote Originally Posted by madcowjen2567 View Post
    I bought this game this afternoon and be trying all evening to get it activated on steam. Finally managed it 11pm this evening and now when i try to run the game I get the following message 'cannot run game. failed to set up graphics system' can someone please confirm that this is the fact that my graphics card is out of date and i need to purchase a new one or is it something i'm not doing right! I thought this was going to be easy.....thanks
    Having not received my copy yet, I'll try to help without a lot of knowledge of your system.

    Can you say what your graphics card is?

    There is a list somewhere of the graphics card specs. It's a bit late in the evening for me to check but I'm sure one of the stalwarts here would be able to tell you whether it is good enough

  90. #1590
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    Default Re: Authentication and update

    just tried to activate it again and it worked.

  91. #1591
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    Default Re: Authentication and update

    I've been at this since 7.20am and still getting the 'cannot connect to the internet' from SoftAnchor. Am closing in on the 18th hour of trying this. Am working in 5hours so i have to give up on it now. I'll try and ahve ago tomorrow and fingers crossed. to the rest of you GOOD LUCK. And thanks to Miles and his team for continuing to try at this late hour of the weekend

  92. #1592
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    Default Re: Authentication and update

    ok...now how do you stop it from freezing?

  93. #1593

    Default Re: Authentication and update

    I've been struggeling with the registration as well as everybody else it seems.
    Here's something I tired and it pulled off:
    From my steam-account I created a shortcup on my desktop. I then closed steam --> right-clicked on the fm-icon on my desktop and selected 'run as administrator' - steam then started automatically and a window popped up "this is your key ... - copy - start game".
    I then expected to come to the SoftAnchor registration window, but the game started!
    In the game, on the start-up screen a steam-window said "this steam-game requires a key-code, please type it in as shown when asked to..."
    I have not yet been asked to do this - but the game runs harmonuously.

  94. #1594
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    Default Re: Authentication and update

    So is the Mac update out yet? If not, when?

  95. #1595
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    Default Re: Authentication and update

    YEEEESSSSSSS! VICTORY! after 25 hours of trying im finally on! i had to download the latest service pack of windows xp and microsoft.net framework, uninstalled steam and restarted my pc

    went through the installation for the 56th time, and it flew straight through!!! took about 7-8 minutes!!! and softanchor worked first time!!!!

    try this guy's you never know!!!

  96. #1596
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    Default Re: Authentication and update

    Like most people I'm on my 14th hour now (although I did take a beer break).

    It's terrible and the Customer Service has been bitty at best. I was getting the can not connect to internet for the first 8 hours of trying then I'm on the Error -1003 now. No word as far as I can see apart from the wait 10 minutes and try again.

    Personally, I will be raising official complaints with SEGA, SI & SoftAnchor as well as referring to the industry Watchdog & trading standards.

    The fact that thousands of people have been told to turn off their anti-virus software and their firewalls for the best part of 24 hours is potentially dangerous for all users.

    If this sort of thing happened in a normal retail sector, I'd expect a compensation payment for the 7 hours of work that I've sacrificed. I'd also expect proportionate fines & warnings against SEGA and SI for blatent disregard of guidelines about product releases.
    I doubt individual compensation payments will happen, due to the size & scale involved. However, I and hopefully many others on here will ensure that enough complaints will be raised to ensure that SEGA & SI will ensure any future realeases will be handled in at least a semi-profesional manner.

  97. #1597

    Default Re: Authentication and update

    Thanks for your help, trying to locate the info. on my comp. I do have a Dell Dimension DEo51 Interl celeron CPU 2.80GHz 2.79GHz 512Mb. My computer is quite old which worries me but the demo worked fine.

  98. #1598
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    Default Re: Authentication and update

    The Mac Situation Is A Joke, They Should Do Everything They Can To Make Sure We Get It Tomorrow But I Doubt They Will. SI Is There Any Chance?

  99. #1599
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    Default Re: Authentication and update

    i dont really know too much about computers and all that jazz, i really just want to start a network game and banter my housemates.

    Ive been putting the same old code in since 3 this afternoon and just keep getting a [703] error. What am i doing wrong?

    Please anyone help!

  100. #1600
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    Default Re: Authentication and update

    Quote Originally Posted by Becco View Post
    So if the retailer won't give a refund because the package has been opened where do we stand? Because at the moment I've payed £30 for fck all...I want my money back!!!
    It's faulty software, they have to refund.

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