+ Reply to Thread
Results 1 to 9 of 9

Thread: Cannot purchase from Google play store

  1. #1
    Youth Team
    Join Date
    18th December 2006
    Location
    Romsey
    Posts
    4,956

    Default Cannot purchase from Google play store

    Hi, tried to purchase the game from the Google play store on my Transformer Prime and its saying I cant purchase the game in my country. I was in Karlsruhe last week for a conference but am back in the UK now so don't know whether that would affect it?

  2. #2
    Sports Interactive Marc Vaughan's Avatar
    Join Date
    5th January 2000
    Location
    Melbourne, FL
    Posts
    5,691

    Default

    Did you purchase the device in that country or create the google account while there?

  3. #3
    Youth Team
    Join Date
    18th December 2006
    Location
    Romsey
    Posts
    4,956

    Default

    No to both. The only thing I can think of is I downloaded one app whilst there, would that relocate it or something? I've downloaded a couple since returning though so I wouldn't have thought so...

  4. #4
    Sports Interactive Marc Vaughan's Avatar
    Join Date
    5th January 2000
    Location
    Melbourne, FL
    Posts
    5,691

    Default

    Try clearing the store cache and see if that helps fix the situation, does sound very unusual - not something I've heard of before.

  5. #5
    Youth Team
    Join Date
    18th December 2006
    Location
    Romsey
    Posts
    4,956

    Default

    Clearing cache did not help so I have raised it with Google's support system, I'll keep this thread updated with any solution that is forthcoming, in case anyone has the same problem.

  6. #6
    Youth Team
    Join Date
    18th December 2006
    Location
    Romsey
    Posts
    4,956

    Default

    Ok Google want me to do a factory reset. Given the amount of time I've spent setting things up the way I like it - and I only purchased it recently - this is quite a slap in the face to be honest.

    I might just stick to the PC version.

  7. #7
    Youth Team
    Join Date
    18th December 2006
    Location
    Romsey
    Posts
    4,956

    Default

    Creating a new Google account and buying through that fixed it. I think that shows it's a problem with the fact that I was either signed in in Germany, or downloaded an app in Germany.

  8. #8
    Sports Interactive Alari Naylor's Avatar
    Join Date
    16th September 2011
    Location
    Old Street, London
    Posts
    2,228

    Default

    Thanks for that, it's good to know there's an easy way to solve it if anyone experiences the same issue.

  9. #9
    Youth Team
    Join Date
    18th December 2006
    Location
    Romsey
    Posts
    4,956

    Default

    No problem

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts