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Thread: Says product key invalid?

  1. #1
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    Default Says product key invalid?

    Just bought this and used the supposed code on the back of the manual and it says invalid. On the steam support it says your code will be 13, 20 or 25 characters long but mine is 15 in a XXXXX-XXXXX-XXXXX format. Anyone know what's wrong? I've tried swapping V's for U's, 6's for G's, even D's for 0's and O's. I can't call sega support because it seems they are closed over weekends. Is it meant to be 15 characters? Where were your codes?

  2. #2
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    Yeah it's 15 characters, it's a new one for Steam.

    How about 1s and Ls?

  3. #3
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    Yep just tried that, still invalid.

  4. #4
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    Why are there 5 boxes to type and only 3 boxes worth of code? Anyone know what I can do? Any numbers I can call?

  5. #5
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    Quote Originally Posted by Solius89 View Post
    Why are there 5 boxes to type and only 3 boxes worth of code? Anyone know what I can do? Any numbers I can call?
    Have you tried entering the code through Libary => add a game => activate a product on steam?

  6. #6
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    Just gave it a go, same error.

  7. #7
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    Capital letters?

  8. #8
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    Can you tell us where you bought the game from? And do you still have some form of proof of purchase?

    Cheers

    Matt

  9. #9
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    Hi, I am having the same problem... Bought it from FM Scout.

    I also got a 15-digit code just like the OP, tried everything but can't get it to work...

  10. #10
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    Don't want to be a pain but still no luck... Have been trying to play the game for a day now so it's rather frustrating. Was expecting to have a FM day today...

  11. #11
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    Send a PM to 'Matt - Sega' above you there and he'll do his best to help you.

  12. #12
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    Thanks, I've sent him and Neil Brock PMs as I saw Neil also helped someone with the same problem...

  13. #13
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    I managed to install FM, I think it may have been something related to my internet connection. My IP was showing as being from another country (although I was using no proxy) and this was causing me some trouble in another websites as well in which I couldn't access some content. I then tried activating using a different internet connection and it worked. Not sure if it was a coincidence or not...

  14. #14
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    can somebody still help me with the invalid key code? I just bought the game en team says the code i entered is invalid. I've tried to remplace the L and I and stuff like that but still don't work. Is it possible that someone hackd my code or sometinglike that? because it's new and not second handed

  15. #15
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    Quote Originally Posted by qriiizzz View Post
    can somebody still help me with the invalid key code? I just bought the game en team says the code i entered is invalid. I've tried to remplace the L and I and stuff like that but still don't work. Is it possible that someone hackd my code or sometinglike that? because it's new and not second handed
    Please send an email with a photo copy of your game, the receipt and the activation code on the back of the manual at help@sega.co.uk and it can be looked into for you. Thanks.

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