Can't run the game post Steam/FM Update

**leagle** · 27-10-2011 08:20

Unable to play MY Football Manageer 12, keep getting "this game is not available please try again another time". Another time, patronising @@@@@! This is my game, who are they to say when I can play it. F11 works fine.........

**Neil Brock** · 27-10-2011 08:21

Is your version currently updating? A new patch was just released. I suggest making sure that's not still downloading and if it has stopped, shut Steam down and relaunch it. Let me know how you get on, thanks.

**JamboJapp** · 27-10-2011 08:23

I'm up fresh and ready for a busy day with FM only to be greeted with the game is currently unavailable please try later at another time! What what what what! So I've tried restarting steam, restarting my laptop and seam offline and online...what next??

The laptop has worked fine with the game since last Friday.

**Tuddur** · 27-10-2011 08:24

Same here, tried restarting steam but no luck

**Neil Brock** · 27-10-2011 08:25

Is the game currently updating per chance? We've just released a small patch which could be in the process of downloading. Let me know.

**Neil Brock** · 27-10-2011 08:27

If you're certain the game has finished downloading and you've tried restarting Steam I suggest reading the following - http://community.sigames.com/showthr...=1#post7184717

**leagle** · 27-10-2011 08:27

It is not updating, at least Steam is not telling me it is updating (which it usually does). Restarted Steam, restarted PC, but still no luck.

**JamboJapp** · 27-10-2011 08:29

No sign of a download. Also asked steam if there was any downloads available and it said I was up to date.

**coady** · 27-10-2011 08:31

I have the same problem.

**Neil Brock** · 27-10-2011 08:31

Okay can you try closing down Steam and relaunching? If that doesn't work I'd suggest reading this - http://community.sigames.com/showthr...=1#post7184717

Again let me know how you get on, thanks.

**Neil Brock** · 27-10-2011 08:31

Okay as said, try reading the following - http://community.sigames.com/showthr...=1#post7184717

**David Ashworth** · 27-10-2011 08:31

I have the same problem.

**Tuddur** · 27-10-2011 08:34

Completely exit from the Steam client.
Go to C:\Program Files\Steam (or the Steam directory that was specified during installation).
Locate ClientRegistry.blob and rename this file to ClientRegistryOld.blob.
Restart Steam to allow the file to be recreated.

This this did not work for me, currently reinstalling

**leagle** · 27-10-2011 08:37

Thanks Neil, I have to go out so will try later. Seems everybody is in the same boat on this.....

**Neil Dejyothin** · 27-10-2011 08:38

Originally Posted by leagle

Thanks Neil, I have to go out so will try later. Seems everybody is in the same boat on this.....

If you leave Steam running the update will kick in.

**Mr U Rosler** · 27-10-2011 08:41

I had this.

Kept trying to start game and getting the not available message.

Messing around with client registery did nothing.

I did this

Verify Game Cache:

1.Load Steam
2.From the Library section, right-click on the game and select Properties from the menu.
3.Select the Local files tab and click the ‘VERIFY INTEGRITY OF GAME CACHE…’ button.
4.Steam will verify the game's files - this process may take several minutes.
5.Once the process is completed, the Check Window will automatically exit.

and it seemed to kick start the update to download but now getting a serious error message when i launch??

Think i may have deleted something important when I was messing around with client registry so having to do a full re-install.

'KIN STEAM!!

**JamboJapp** · 27-10-2011 08:43

Just tried to it again and it now says updating steam platform......This a good thing?

**Turksportal** · 27-10-2011 08:45

Please check fm.exe is still in C:\Program Files\Steam\SteamApps\Common\Football Manager 2012\

Some anti-virus applications delete fm.exe so you have to add this path to white list.

**coady** · 27-10-2011 08:46

Originally Posted by Neil Dejyothin

If you leave Steam running the update will kick in.

Any sort of time period on this?

**David Ashworth** · 27-10-2011 08:47

Originally Posted by Mr U Rosler

I had this.

Kept trying to start game and getting the not available message.

Messing around with client registery did nothing.

I did this

Verify Game Cache:

1.Load Steam
2.From the Library section, right-click on the game and select Properties from the menu.
3.Select the Local files tab and click the ‘VERIFY INTEGRITY OF GAME CACHE…’ button.
4.Steam will verify the game's files - this process may take several minutes.
5.Once the process is completed, the Check Window will automatically exit.

and it seemed to kick start the update to download but now getting a serious error message when i launch??

Think i may have deleted something important when I was messing around with client registry so having to do a full re-install.

'KIN STEAM!!

I did this and got this. The FM.exe is still in the correct folder.

**Neil Brock** · 27-10-2011 08:47

Yeah, that's as it should be. Let it finish updating and then you should be okay to launch.

**brummyjoe** · 27-10-2011 08:48

Having the same bloody problem too.
Will try the above post and see what happens.
Bloomin Steam is subbish!!

**David Ashworth** · 27-10-2011 08:48

I have a nice crash dump file now!

**JamboJapp** · 27-10-2011 08:50

Grrrreat start to the day

**David Ashworth** · 27-10-2011 08:50

It now brings a crash dump!

**Neil Brock** · 27-10-2011 08:53

If you've updated and now you're getting a crash dump or the game won't run please follow the instructions here to verify your cache - http://community.sigames.com/showthr...=1#post7184719

**Tuddur** · 27-10-2011 08:55

Reinstalling worked for me

**Mikal** · 27-10-2011 08:56

Followed the steps and it did the update platform thing, but still coming up with "Currently unavailable. Try again later." Absolutely ridiculous. So now I have to uninstall and reinstall? And I'm going to have to do this everytime there's an update?

My word.

Edit: Managed to get the update downloading, shall see if it launches afterwards

Verifying game cache seems to have worked, but just got a serious error. Going to close and restart steam.

**David Ashworth** · 27-10-2011 08:58

I re-verified my cache just now, it re-downloaded files and it now works fine. At least you know with FM that the support is excellent.

Thanks Neil.

**Neil Brock** · 27-10-2011 09:00

Just to clarify, when you first launched Steam today it was downloading a patch. This patch would have been roughly 40mb. This patch will have needed to download before you'd be able to run the game. I'd very much make certain that this patch has downloaded before launching the game else you're likely to get error messages. Once finished, if you can't load it should simply be a case of restarting the Steam platform after a couple of minutes.

If you're still having issues get back to us, but please do try this first of all. Thanks.

**Mr U Rosler** · 27-10-2011 09:00

So the only solution thats worked so far is to re-install the whole game?

Slick work.

**David Ashworth** · 27-10-2011 09:01

Originally Posted by Mr U Rosler

So the only solution thats worked so far is to re-install the whole game?

Slick work.

No, see post 29 made by me.

**Neil Dejyothin** · 27-10-2011 09:02

Originally Posted by David Ashworth

I re-verified my cache just now, it re-downloaded files and it now works fine. At least you know with FM that the support is excellent.

Thanks Neil.

Great to hear you're back up and running.

**Neil Dejyothin** · 27-10-2011 09:03

Originally Posted by Mr U Rosler

So the only solution thats worked so far is to re-install the whole game?

Slick work.

Not at all, but you shouldn't fiddle with editing files or performing actions while Steam is in the process of updating, as otherwise you're going to cause yourself problems.

**JamboJapp** · 27-10-2011 09:03

I tried the verify thing and it came up with 3 files failed to validate and need reacquired

Tried to load the game and it is working. Wondering though if the above message is anything to worry about?

**Mikal** · 27-10-2011 09:11

Originally Posted by JamboJapp

I tried the verify thing and it came up with 3 files failed to validate and need reacquired

Tried to load the game and it is working. Wondering though if the above message is anything to worry about?

With the reacquiring thing it should automatically start downloading them. i.e. the patches/updates.

**brummyjoe** · 27-10-2011 09:12

Verify Game Cache:

1.Load Steam
2.From the Library section, right-click on the game and select Properties from the menu.
3.Select the Local files tab and click the ‘VERIFY INTEGRITY OF GAME CACHE…’ button.
4.Steam will verify the game's files - this process may take several minutes.
5.Once the process is completed, the Check Window will automatically exit.
+

This worked for me!!
Cheers

**Solarstorm** · 27-10-2011 09:14

Got this problem too. Followed the instructions to verify game cache and now I get a error with a crash dump.

**Mikal** · 27-10-2011 09:16

Run the verify cache again and the downloads should start once more. Bare in mind, it downloading 2 updates on mine, one 60mb and one 40mb, so after the first has updated, I'd wait 10/15 mins and see if another one starts.

**hater** · 27-10-2011 09:20

Got the same issue,

Went down the "varify cache" route. Ended with a "crash dump" But the game loaded threw the crash dump, so still playable but gonna annoy the hell out of me everytime i load the game up, with crash dump, untill i do a Complete re-instal /o\

**Lucas Weatherby** · 27-10-2011 09:24

Has it definitely applied the latest patch? Give it a bit of time.

**Solarstorm** · 27-10-2011 09:36

re-installed it. seems to work.

**HenryJudas** · 27-10-2011 09:36

Latest patch has been applied via "verify integrity of game cache", steam would not update the game by itself. Once "verify integrity of game cache" had been completed, and steam had applied the 44.2mb update, the game will no longer start, as a serious error crash dump is created.

UPDATE EDIT: I verified the game cache again, and a new 60mb download started, all seems fine now. If you are having probs, verify the game cache twice.

**dunstablesucks** · 27-10-2011 09:37

I've got to the same point as hater - the update finished - after verifying cache it found 2 issues and downloaded again but now crash dumps - is complete re-install the only option?

**Elohir** · 27-10-2011 09:46

You put your game access in the hands of a third party, and now you can't control your access to the game.

I'm sorry, but what about this is unexpected?

**HenryJudas** · 27-10-2011 09:49

Originally Posted by Elohir

You put your game access in the hands of a third party, and now you can't control your access to the game.

I'm sorry, but what about this is unexpected?

Verify integrity of game cache twice. It's that simple.

I use steam for all my games pretty much, and it very rarely has any problems. Something has happened here, wether it's an error from steam or SI, who's to say?

**Neil Brock** · 27-10-2011 09:49

The game will become unavailable for a short time when the patch is being applied, this is to be expected.

**dunstablesucks** · 27-10-2011 09:52

Update - after another verify, reupdate and another restart everything seems to working fine - appreciate you're about on the forums to offer suggestions Brock

**HenryJudas** · 27-10-2011 09:54

No Neil Brock, there is a problem somewhere with steam not applying the patch, and the patch being unable to be downloaded automatically. One verify integrity of game cache dl's a 40mb which makes the game crash, a 2nd verify dl's a 60mb update which makes the game playable.

Something is happening, that is making steam spasm. Like I said, I use steam for pretty much all my games, no problems, this is not "to be expected" and you lot at SI have done something...

**Neil Brock** · 27-10-2011 09:54

No worries, thanks for letting me know you resolved the issue.

**Elohir** · 27-10-2011 09:54

Originally Posted by HenryJudas

Verify integrity of game cache twice. It's that simple.

I use steam for all my games pretty much, and it very rarely has any problems. Something has happened here, wether it's an error from steam or SI, who's to say?

The problem with having one solution is the assumption that you only ever have one problem.

Or "If all you have is a hammer, everything looks like a nail."

**Mr U Rosler** · 27-10-2011 09:55

"The game will become unavailable for a short time when the patch is being applied, this is to be expected."

"Verify integrity of game cache twice. It's that simple."

I could have done with this information a bit earlier before I read your threads advising me to mess around with registry and then delete and re-install the game if that did not work.

How about a bit of 'heads up' next time?

**Neil Brock** · 27-10-2011 09:56

Originally Posted by HenryJudas

No Neil Brock, there is a problem somewhere with steam not applying the poatch, and the patch being unable to be downloaded automatically. One verify integrity of game cache dl's a 40mb which makes the game crash, a 2nd verify dl's a 60mb update which makes the game playable.

Something is happening, that is making steam spasm. Like I said, I use steam for pretty much all my games, no problems, this is no "to be expected" and you lot at SI have done something...

When the patch is downloaded normally and allowed to update it should run correctly. There's a chance it'll need a bit of time to update correctly which is why we've asked people to be patient with this. However, yes it would appear that some people have needed to verify their cache to resolve a problem, maybe related to a slightly corrupted update. Thanks for taking the time to raise it here.

**Sheffield Sunday** · 27-10-2011 09:56

[sarcasm] Damn it Si, I should be able to apply a patch, play the game and enact world peace all at the same time. Steam has stopped me doing all three! [/sarcasm]

**HenryJudas** · 27-10-2011 09:59

Neil with all due respect, I don't know what is hard to understand about steam not applying the patch automatically?

For some weird reason, you have to start the DL manually by verifying the game cache (twice to get it to work).

**kserasera** · 27-10-2011 10:00

Un install and Re install the game on steam. It should then work. Not ideal but the game is now up and running for me.

**Mr U Rosler** · 27-10-2011 10:03

Originally Posted by HenryJudas

Neil with all due respect, I don't know what is hard to understand about steam not applying the patch automatically?

For some weird reason, you have to start the DL manually by verifying the game cache (twice to get it to work).

Exactly, and this method was only established by user trial and error. Zero warning from SI/Steam.

**Neil Brock** · 27-10-2011 10:03

Originally Posted by HenryJudas

Neil with all due respect, I don't know what is hard to understand about steam not applying the patch automatically?

For some weird reason, you have to start the DL manually by verifying the game cache (twice to get it to work).

That has not been the case for everyone, for a great number of people and during tests we've carried out it has updated automatically with no issues. We are aware some people have come across difficulties though which have been rectified by verifying their cache.

**CWR15** · 27-10-2011 10:05

Calm down people. A massive part of what makes FM so brilliant is the customer support, listening to us, the gamers and implementing our ideas to future patches and versions. With the number of people purchasing the games, SI are forced to evaluate how one simple change will work out over an infinite number of setups.

Add in to the mix that an estimated 5 people downloaded cracked versions of FM11 for every one that purchased the game and you can see the need for 3rd party anti pirating company to be used, We all know someone who can get you a cheap dvd, or downloads a few songs from youtube etc.

The game will work, verify the cache, it re-downloads a few files and you can play the game. I'd rather have half an hour of issues running the game on the 2 or 3 times a patch is released instead of 9 months of a game where the keepers don't receive positioning training, or the game crashes in the MLS.

**Sheffield Sunday** · 27-10-2011 10:13

CWR15 - Spot on!

**Elohir** · 27-10-2011 10:22

Originally Posted by CWR15

Add in to the mix that an estimated 5 people downloaded cracked versions of FM11 for every one that purchased the game and you can see the need for 3rd party anti pirating company to be used, We all know someone who can get you a cheap dvd, or downloads a few songs from youtube etc.

No offence but that's not really a helpful, or sensible, premise considering that the only people who are having trouble playing the game are the ones who've paid for it.

**HenryJudas** · 27-10-2011 10:28

Originally Posted by CWR15

Add in to the mix that an estimated 5 people downloaded cracked versions of FM11 for every one that purchased the game...

Haha really? Where did you get that info from?

**Neil Brock** · 27-10-2011 10:29

Originally Posted by HenryJudas

Haha really? Where did you get that info from?

Miles posted it in another thread. Although I think it was four per every one sold.

**HenryJudas** · 27-10-2011 10:30

Originally Posted by Neil Brock

Miles posted it in another thread. Although I think it was four per every one sold.

That's just a ridiculous ammount of pirates! How did he come up with that number just out of interest?

**Neil Brock** · 27-10-2011 10:38

Originally Posted by HenryJudas

That's just a ridiculous ammount of pirates! How did he come up with that number just out of interest?

Through official channels although I'm not privy as to how the information was collated.

**Elohir** · 27-10-2011 10:40

Originally Posted by HenryJudas

That's just a ridiculous ammount of pirates! How did he come up with that number just out of interest?

ninjas + spaceships / superman = pirates

To be fair that's actually a huge improvement on the old championship manager, considering they shipped a cracked exe in an unprotected cab file on the production disc. XD

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