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    Hi there - where did you purchase this from?

    Hi there - where did you purchase this from?
  2. Thanks. Sorry it's not worked. Unfortunately I...

    Thanks. Sorry it's not worked. Unfortunately I need to get somebody from our QA team to investigate this so will raise this thread, but it might not get dealt with over the weekend.
  3. Try deleting your preferences -...

    Try deleting your preferences - http://www.footballmanager.com/faq/?game=38&id=218

    Then delete your cache - http://www.footballmanager.com/faq/?game=38&id=217

    Once that's done, reverify your...
  4. Hi jcreed, can I get some more details from you....

    Hi jcreed, can I get some more details from you.

    1. Your new machine and it's specifications.
    2. Any anti-virus software you might have on the machine.
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    It could have been the files, but clearly not...

    It could have been the files, but clearly not based on you deleting everything. This is a new issue to me, unfortunately I'm going to have to escalate to our QA team, who will likely need some more...
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    There are lots of options, so just delete FM and...

    There are lots of options, so just delete FM and reinstall. Hopefully this'll fix the issue, but otherwise we can look at other solutions. There is a small chance that the issue is being caused by...
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    Yes, perform a full uninstall. Details on how to...

    Yes, perform a full uninstall. Details on how to do that here - http://www.footballmanager.com/faq/?game=38&id=219

    Make a back-up of your saved game folder before doing this and remember the...
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    Yes, please delete the other files, but not the...

    Yes, please delete the other files, but not the one that contains the team you're playing with.
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    These are files have been created unofficially,...

    These are files have been created unofficially, so may be causing the problem. Did the problem happen prior to downloading these? If not, then delete the unofficial folders and run the game and see...
  10. We're looking into this for you now.

    We're looking into this for you now.
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    Hi Amoz, when you say you downloaded some DB...

    Hi Amoz, when you say you downloaded some DB files can you please give me full details of what and where they are saved?
  12. Can you post a screenshot please? One of the...

    Can you post a screenshot please? One of the pitch and one of the game info page.
  13. Hi, Can you please give me as much detail as...

    Hi, Can you please give me as much detail as possible about your brother's machine? Mac, operating system, graphic card specs and whether he's running anti-virus software?
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    Thanks, we'll look at it.

    Thanks, we'll look at it.
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    Where did you buy the game from Isaac?

    Where did you buy the game from Isaac?
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