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View Full Version : That's it, I want my money back



Candre168
20-11-2008, 12:38
Steam has ****ed this game up beyond imagination.

How do I get my money back?

CaptainPlanet
20-11-2008, 12:40
Did you buy the game through steam, or from a shop?

Candre168
20-11-2008, 12:40
Did you buy the game through steam, or from a shop?

From a shop.

Shops don't take back PC games though, I want a refund from SI. It's their fault this game is messed up anyway.

Mortified Penguin
20-11-2008, 12:41
I find steam no trouble at all.

You don't even need it running to play FM either.

chopper99
20-11-2008, 12:42
What exactly is the problem you're having?

JimmyWangYang
20-11-2008, 12:43
You sound a bit steamed up. You should also demand an apology letter from SI.

CaptainPlanet
20-11-2008, 12:44
You won't get a refund from SI, and if the shop won't give it back to you your best way forward is to try and solve the problem you're having.

What is the problem, and as a friendly helpful and non-ranty community, we'll try our best to help you.

Candre168
20-11-2008, 12:44
What exactly is the problem you're having?

Where do I begin?

Steam keeps popping up with internet links all the time to their products.

I can't launch this game whilst being online.

The game doesn't work without steam.

I uninstalled steam hoping it would get rid of all their pop ups bugging me when I'm working.

I now can't play FM without steam.

I installed steam back and it's somehow corrupted my whole system.

I now have to install an update that takes 1 hour to download to attempt to play FM.

I hate the fact I just can't play the game and I need to use Steam for the whole activation proccess, it's like SI doesn't trust me.

Torres09
20-11-2008, 12:45
If you bought it from a shop, you DONT need Steam.

Perhaps start all over again, including uninstalling Steam, and then authenticate from the Sotfanchor page on install.

Candre168
20-11-2008, 12:46
If you bought it from a shop, you DONT need Steam.

Perhaps start all over again, including uninstalling Steam, and then authenticate from the Sotfanchor page on install.

Well I cleary do need Steam, the game doesn't load without it.

I can't even find FM09 on the uninstall page.

CaptainPlanet
20-11-2008, 12:46
If you bought it from a shop, you don't HAVE to use Steam to play or activate the game.

If you uninstall everything, and start from scratch and use the non-steam option when inserting the DVD and see how you get on with that.

More specific information around the problems will help us to fix it.

I understand it can be frustrating, but provided your PC specs are up to scratch we can help you get it working.

Adam.S
20-11-2008, 12:46
Play it in offline mode then you dont have to be connected to the net.

Candre168
20-11-2008, 12:47
Play it in offline mode then you dont have to be connected to the net.

Doesn't work either, since uninstalling Steam and re-installing it, the game wants to download a 1 hour long updated.

Mortified Penguin
20-11-2008, 12:48
Or simply shortcut the exe to desktop.

craigy18181
20-11-2008, 12:48
Where do I begin?

Steam keeps popping up with internet links all the time to their products.

I can't launch this game whilst being online.

The game doesn't work without steam.

I uninstalled steam hoping it would get rid of all their pop ups bugging me when I'm working.

I now can't play FM without steam.

I installed steam back and it's somehow corrupted my whole system.

I now have to install an update that takes 1 hour to download to attempt to play FM.

I hate the fact I just can't play the game and I need to use Steam for the whole activation proccess, it's like SI doesn't trust me.

u dont need steam you could use uniloc to activate it

auto98uk
20-11-2008, 12:48
Where do I begin?

Steam keeps popping up with internet links all the time to their products.

I can't launch this game whilst being online.

The game doesn't work without steam.

I uninstalled steam hoping it would get rid of all their pop ups bugging me when I'm working.

I now can't play FM without steam.

I installed steam back and it's somehow corrupted my whole system.

I now have to install an update that takes 1 hour to download to attempt to play FM.

I hate the fact I just can't play the game and I need to use Steam for the whole activation proccess, it's like SI doesn't trust me.

So not a thing on the list is to do with SI then?

CaptainPlanet
20-11-2008, 12:48
The update is likely to be the patch for the game that takes it to version 9.1

Believe me, the patch is a necessity for you to enjoy the game.

Candre168
20-11-2008, 12:48
u dont need steam you could use uniloc to activate it

Thanks man, but it's too late for that now....

Candre168
20-11-2008, 12:49
The update is likely to be the patch for the game that takes it to version 9.1

Believe me, the patch is a necessity for you to enjoy the game.

Yes but I ALREADY downloaded the patch from when I was playing it before.

Torres09
20-11-2008, 12:50
Well I cleary do need Steam, the game doesn't load without it.

I can't even find FM09 on the uninstall page.

I bought it from a shop and I don't need Steam (which does sound like a nightmare)


You can install FM, then authenticate online when prompted (not via Steam).

Takes about 30 seconds, works great.

If you just wanna go mental, then that's up to you

scintilla
20-11-2008, 12:50
Where do I begin?

Steam keeps popping up with internet links all the time to their products.

I can't launch this game whilst being online.

The game doesn't work without steam.

I uninstalled steam hoping it would get rid of all their pop ups bugging me when I'm working.

I now can't play FM without steam.

I installed steam back and it's somehow corrupted my whole system.

I now have to install an update that takes 1 hour to download to attempt to play FM.

I hate the fact I just can't play the game and I need to use Steam for the whole activation proccess, it's like SI doesn't trust me.


I hate steam as well. Probably not as much as you but... Basically what i did was uninstall it using the add/remove option from the control panel. After this i uninstalled the game. Then i installed the game again and when it asks during the installation if you want to install via steam or the other option; CHOOSE the other option. After this when you run your game it will ask for activation... you can then put in the key thats at the back of your manual and it will be activated.

Don't lose all hope... this is the best game they've done. You'll think so too when you start playing it.

CaptainPlanet
20-11-2008, 12:50
Have you tried not running steam at all, and launching the game by going into C:\Program files\Steam\Steamapps\Common\Football Manager 2009\

Mortified Penguin
20-11-2008, 12:50
If you have FM in your steam games list, it can download the entire game without the need for the disc.

Candre168
20-11-2008, 12:50
I bought it from a shop and I don't need Steam (which does sound like a nightmare)


You can install FM, then authenticate online when prompted (not via Steam).

Takes about 30 seconds, works great.

If you just wanna go mental, then that's up to you

Ok, let me explain further.

I installed the game through Steam, it worked. I played it for a few days but decided Steam was too much hassle. I uninstalled Steam, and now it's all gone crazy. So I installed Steam again, and it's gone even more crazy.

Get it?

CaptainPlanet
20-11-2008, 12:51
Thanks man, but it's too late for that now....

So have you activated your copy? By which I mean, have you had to copy and paste a generated number into a series of boxes?

Candre168
20-11-2008, 12:52
I hate steam as well. Probably not as much as you but... Basically what i did was uninstall it using the add/remove option from the control panel. After this i uninstalled the game. Then i installed the game again and when it asks during the installation if you want to install via steam or the other option; CHOOSE the other option. After this when you run your game it will ask for activation... you can then put in the key thats at the back of your manual and it will be activated.

Don't lose all hope... this is the best game they've done. You'll think so too when you start playing it.

The problem is I can't find FM09 in add/remove.

Secondly, I've played this game (as stated before) and I love it. Steam has sucked the enthusiasm out of me however...

Neji
20-11-2008, 12:52
You can run the game without Steam even running.

Find the Fm.exe in the FM directory and right click to make a shortcut. Then you can use that to launch the game without Steam.

Candre168
20-11-2008, 12:52
So have you activated your copy? By which I mean, have you had to copy and paste a generated number into a series of boxes?

Yes I have.

Torres09
20-11-2008, 12:52
Got it.

Unlucky

Candre168
20-11-2008, 12:53
You can run the game without Steam even running.

Find the Fm.exe in the FM directory and right click to make a shortcut. Then you can use that to launch the game without Steam.

I've tried that, only FM.exe I can find is from FM08.

Rb
20-11-2008, 12:53
Steam works perfectly fine, you don't need it once its activated. Try finding the FM09 route folder which should be :


"C:\Program Files\Steam\SteamApps\common\football manager 2009\fm.exe"

And run it from there. Its what I do and it works perfectly well.

Candre168
20-11-2008, 12:54
Got it.

Unlucky

Yes, unlucky.

Now there's no way for me to play FM.

CaptainPlanet
20-11-2008, 12:54
Ok, let me explain further.

I installed the game through Steam, it worked. I played it for a few days but decided Steam was too much hassle. I uninstalled Steam, and now it's all gone crazy. So I installed Steam again, and it's gone even more crazy.

Get it?

Right, that information helps a lot :)

When you install the game through steam it installs the game in the same place as where steam sits. So by uninstalling Steam you've effectively uninstalled the game itself.

Like I said above, check C:\Programfiles\Steam\Steamapps\Common\Football Manager 2009\

And see if you can run the game from there.

Mortified Penguin
20-11-2008, 12:54
Chances are steam is downloading the entire game again, which for some people would indeed take around an hour.

Candre168
20-11-2008, 12:55
Right, that information helps a lot :)

When you install the game through steam it installs the game in the same place as where steam sits. So by uninstalling Steam you've effectively uninstalled the game itself.

Like I said above, check C:\Programfiles\Steam\Steamapps\Common\Football Manager 2009\

And see if you can run the game from there.

I thought as much.

The problem is that I now don't know how to install it, and I don't want to download this hour long thing because it will reck havoc with my broadband bill.

CaptainPlanet
20-11-2008, 12:55
Yes, unlucky.

Now there's no way for me to play FM.

Stop being so pessimistic and defeatest, man-up, deal with how annoyed you are, and do something to make it work. You've got several people here trying their best to help you play the game. Whinging won't help.

Candre168
20-11-2008, 12:55
Chances are steam is downloading the entire game again, which for some people would indeed take around an hour.

It's estimate is around 35-40mins ( I have fast internet).

I don't want to download it for the reason above.

Torres09
20-11-2008, 12:56
Lovin' the Captain

Candre168
20-11-2008, 12:57
Stop being so pessimistic and defeatest, man-up, deal with how annoyed you are, and do something to make it work. You've got several people here trying their best to help you play the game. Whinging won't help.

Well, there IS no way to play FM.

I can't load the game installer, I can't get it to run through Steam, only thing that might work is the downloader which will destroy my broandband bill.

I appreciate the help very very very much, and you've all been very good, but the simple fact is that it shouldn't be so difficult to play a game.

Torres09
20-11-2008, 12:58
It's estimate is around 35-40mins ( I have fast internet).

I don't want to download it for the reason above.

Are you able to uninstall Steam completely? It may be best for you to just accept this initial c**k up, and start again.

Go back to the beginning as if you have just bought it, and never let Steam into your life again.......

Candre168
20-11-2008, 12:58
Are you able to uninstall Steam completely? It may be best for you to just accept this initial c**k up, and start again.

Go back to the beginning as if you have just bought it, and never let Steam into your life again.......

I'd love to do that, but I can't get the game installer to load up.

CaptainPlanet
20-11-2008, 13:00
I've never heard of a broadband provider that charges by kb, but maybe that's just me...

Just because you activated it once through steam, doesn't mean you can't re-isntall from scratch again without using it.

If you are having problems with steam, close it down and uninstall it and start again directly from the DVD.

I assume you've checked in C:\Programfiles\Steam\Steamapps\Common\Football Manager 2009\ ?

Socdk
20-11-2008, 13:03
Oh my god how about you stop being a child. I'm glad that you didn't get your money back from the store, since there's nothing wrong with your game.

If you have a problem with steam then it's a problem BY steam or YOUR computer. I'm dumbfounded by why you chose to use steam when you bought the game from a store.

Try looking where Neji told you to look (usually it's located C:/Program Files/steam/steamapps/Football Manager 2009 or something like that. Not entirely sure but I think it's this location). <- If this doesn't work try deleting the folder entirely and try installing again, without using Steam.

Candre168
20-11-2008, 13:04
I've never heard of a broadband provider that charges by kb, but maybe that's just me...

Just because you activated it once through steam, doesn't mean you can't re-isntall from scratch again without using it.

If you are having problems with steam, close it down and uninstall it and start again directly from the DVD.

I assume you've checked in C:\Programfiles\Steam\Steamapps\Common\Football Manager 2009\ ?

All I see is FM09depot.

aiston
20-11-2008, 13:05
Uninstall Steam and FM09..reinstall FM09 without steam...simple :)

And all the problems you listed...none are SI's fault:P if anything steams... as per usual.

Torres09
20-11-2008, 13:05
Don't try running it again!!!!!!!!!!!!!!!!!

UNINSTALL THE GAME AND STEAM - START AGAIN!!!

Mortified Penguin
20-11-2008, 13:07
I would also advise once you have uninstalled everything to reboot your pc and start everything afresh.

Candre168
20-11-2008, 13:07
Don't try running it again!!!!!!!!!!!!!!!!!

UNINSTALL THE GAME AND STEAM - START AGAIN!!!

You don't get it, I can't uninstall the game.

It's not on add/remove.

Socdk
20-11-2008, 13:07
Could you upload a screenshot of your [/Steam/steamapps/common/]-directory? Something sounds wierd

Target Practice
20-11-2008, 13:07
Dude, I had the EXACT same issue as you did, and do you know what I did?

No, I didn't whinge on the internet while a bunch of people were trying to help. I just deleted any trace of FM09 from my system, deleted Steam, popped the disc back in and reinstalled FM, and chose to activate it by uniloc. Worked like a dream.

Socdk
20-11-2008, 13:08
You don't get it, I can't uninstall the game.

It's not on add/remove.

Just do it manually. Shouldn't be a problem.

chopper99
20-11-2008, 13:08
Unfortunately it's your own fault for uninstalling Steam, not SI's.

As others have said, you need to start from scratch, that may mean going into the Steam folder and uninstalling FM or Steam That way.

When you do get round to re-installing Steam and the game do the following:

Go to C:\Programfiles\Steam\Steamapps\Common\Football Manager 2009
Right click on the FM09.exe and select 'send to desktop'.

You can now switch off Steam completely (but you can't uninstall it) and play the game directly from the shortcut that is now on your desktop.

Alternatively, once you've uninstalled everything, choose to authenticate through uniloc and you won't need Steam installed at all.

And before you say it, there will be a way to completely uninstall the game. If you're having trouble post what you're attempting to do and how far you get. People will probably then be able to help you uninstall it.

Or you can flog the game on ebay.

Torres09
20-11-2008, 13:08
Ahhhh,

In that case, you are in a world of pain........

Socdk
20-11-2008, 13:09
Do you know where your Football Manager 2009-folder is located? It should have a sub folder named "Uninstall_Football Manager 2009".

Candre168
20-11-2008, 13:09
Just do it manually. Shouldn't be a problem.

Last time I did that, it completely messed up my system.

I'm sure it wouldn't be a problem though.

Thanks. :)

Torres09
20-11-2008, 13:10
Check us out all trying to help

What a nice bunch

Candre168
20-11-2008, 13:10
Do you know where your Football Manager 2009-folder is located? It should have a sub folder named "Uninstall_Football Manager 2009".

Yep, I see that, but there's nothing there that I can click on to load up the uninstaller.

Socdk
20-11-2008, 13:10
Last time I did that, it completely messed up my system.

I'm sure it wouldn't be a problem though.

Thanks. :)

I'm not guaranteeing anything btw. ;)

Candre168
20-11-2008, 13:10
Check us out all trying to help

What a nice bunch

Very helpful...for a Liverpool fan lol jokes.

Candre168
20-11-2008, 13:11
I'm not guaranteeing anything btw. ;)

Of course. But I myself don't think it should be a problem.

chopper99
20-11-2008, 13:11
Oh my god how about you stop being a child. I'm glad that you didn't get your money back from the store, since there's nothing wrong with your game.


Comments like this are just as childish and help no-one. It's perfectly understandable for people to get frustrated having to use something like Steam to play a game that in the past you could just install and play, especially when problems occur. Not everyone is as computer savvy as some people on here.

Candre168
20-11-2008, 13:12
I'm just trying to see if I can get the damn uninstaller to work.

Torres09
20-11-2008, 13:13
Very helpful...for a Liverpool fan lol jokes.

Oh, check you out with the personal attacks!

Just get your game reinstalled, bypass Steam, then watch the mighty red machine roll all over your lot!

Candre168
20-11-2008, 13:14
WAHAY! I've got it to install again.

Thanks guys. :)

It's disgusting how hard it was to do, but at least it's installing now.

Socdk
20-11-2008, 13:15
Comments like this are just as childish and help no-one. It's perfectly understandable for people to get frustrated having to use something like Steam to play a game that in the past you could just install and play, especially when problems occur. Not everyone is as computer savvy as some people on here.

I disagree. It was childish to bother the retailer in the first place before seeking help for the problem, and the problem is obviously not SI's fault. No offence to the OP but he did jump the gun. Sometimes harsh words are the only way to make a guy see that. And we did turn that frown upside down :)

Candre168
20-11-2008, 13:15
Oh, check you out with the personal attacks!

Just get your game reinstalled, bypass Steam, then watch the mighty red machine roll all over your lot!

My lot are a red machine, just not mighty. :(

Stupid Wenger not buying anyone over the transfer perio.d :(

Socdk
20-11-2008, 13:16
WAHAY! I've got it to install again.

Thanks guys. :)

It's disgusting how hard it was to do, but at least it's installing now.

We're happy for you :D

Torres09
20-11-2008, 13:17
Go our team!

Candre168
20-11-2008, 13:18
We're happy for you :D

Only problem is that all the previous FM09 files are still there. It's basically installing but if I got to FM09 in My Computer, I still see the older files.

Candre168
20-11-2008, 13:22
Errors during installation.

Ridiculous.

Candre168
20-11-2008, 13:24
Errors during installation.

Ridiculous.

At least the game now appears in Control Panel so I can uninstall properly.

chopper99
20-11-2008, 13:24
Try deleting all FM09 files from your computer before re-installing the game.

auto98uk
20-11-2008, 13:28
At least the game now appears in Control Panel so I can uninstall properly.

hmm just a thought, but are you installing to your c: drive or somewhere else?

Candre168
20-11-2008, 13:29
hmm just a thought, but are you installing to your c: drive or somewhere else?

C: drive.
..................

Candre168
20-11-2008, 13:37
All is well now, game properly installed.

chopper99
20-11-2008, 13:53
Nice one :thup:

Candre168
20-11-2008, 14:53
I've got this problem when I load up FM, the game still works, but this always comes up (Btw, I HAVE uninstalled Steam):

http://i195.photobucket.com/albums/z258/TheWookieeBronco/FMProblem.jpg[/QUOTE]

I do have the patch BTW.

GillsMan
20-11-2008, 15:03
Candre - if you really can't uninstall it, then do a System Restore to the point before you installed FM. That'll sort it, then you can start again. :thup:

PjW_JJJ
20-11-2008, 15:06
HMV in Cambridge gave me my money back via a gift card thingy.

Candre168
20-11-2008, 15:25
Candre - if you really can't uninstall it, then do a System Restore to the point before you installed FM. That'll sort it, then you can start again. :thup:

I've done that and it's all fine, the problem is the screenshot I showed you above ;).