A Clue That Might Help With Phone Activation

I've made a breakthrough with the help of someone who shall remain nameless for now, my phone activation problems seem to stem from the fact that i've reinstalled my computer. I've now got a C:/documents and settings/all users.windows/etc directory and a C:/documents and settings/all users/etc directory. when the activator goes through succesfully it needs to save a licence file in the /all data/sports interactive/certificate folder of one of the two previous directories. The fact theres two seems to cause a problem and i can't delete one because it says windows needs it to run.

I know this dosen't solve the problem but its a starting point and i thought if i put on here someone with more IT savvy than myself may be able to resolve the problem further

Well I certainly won't be formatting my PC to play one game.

if anyone does that and it still doesn't work i'm not being held responsible!! lol