RobbyRensenbrink Posted November 15, 2008 Share Posted November 15, 2008 this is beyond a joke now. ive been ringing since 11 am yesterday morning to activate via phone and everytime it cuts me off after 3 activation keys telling me my code is invalid, well it isnt. and no1 from si has had the courtesy (the very least you people owe us ) to explain whether this is gonna be resolved? help? im not going away Link to post Share on other sites More sharing options...
RobbyRensenbrink Posted November 15, 2008 Author Share Posted November 15, 2008 well.......? Link to post Share on other sites More sharing options...
Mike7077 Posted November 15, 2008 Share Posted November 15, 2008 Have you tried to activate the other ways? Link to post Share on other sites More sharing options...
jod123 Posted November 15, 2008 Share Posted November 15, 2008 You expect a reply on a forum within 4 minutes? EDIT: Sorry I know you are frustrated. As Mike7077 said try activating the other ways if you can. Link to post Share on other sites More sharing options...
RobbyRensenbrink Posted November 15, 2008 Author Share Posted November 15, 2008 yer i do expect a reply seeing as i have been waiting for once since 11 am yesterday the very very least they can do Link to post Share on other sites More sharing options...
GillsMan Posted November 15, 2008 Share Posted November 15, 2008 I appreciate you're frustrated, but please refrain from swearing. I can't help you with your problem by the way, but someone else might be able to. Are you able to activate via the Internet at all? Link to post Share on other sites More sharing options...
RobbyRensenbrink Posted November 15, 2008 Author Share Posted November 15, 2008 i have refrained from swearing, just about Link to post Share on other sites More sharing options...
Mike7077 Posted November 15, 2008 Share Posted November 15, 2008 i have refrained from swearing, just about There's a swear word in your thread title, and no amount of asterisks hides that fact. Link to post Share on other sites More sharing options...
GillsMan Posted November 15, 2008 Share Posted November 15, 2008 i have refrained from swearing, just about You haven't. Anyway, I've amended your topic title now. Link to post Share on other sites More sharing options...
aman201 Posted November 15, 2008 Share Posted November 15, 2008 MATE I HAVE THE SAME PROBLEM, i thought it was me. I guess not, WTF?! Link to post Share on other sites More sharing options...
aman201 Posted November 15, 2008 Share Posted November 15, 2008 I know my code is correct but i get rejected everytime, WELL ITS NOT WRONG! Link to post Share on other sites More sharing options...
RobbyRensenbrink Posted November 15, 2008 Author Share Posted November 15, 2008 thanks for amending the title. that will fix everything this really is a shambles Link to post Share on other sites More sharing options...
aman201 Posted November 15, 2008 Share Posted November 15, 2008 Btw, can anyone confirm that there isn't a limit of how many tries you can have to activate the game, cos if there is i won't be PLEASED! NOBS. Link to post Share on other sites More sharing options...
jod123 Posted November 15, 2008 Share Posted November 15, 2008 Can you activate on the Internet? Also there was a problem distinguishing the i's and 1's and o's and 0's on the activation code. Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 SI Staff Share Posted November 15, 2008 thanks for amending the title. that will fix everythingthis really is a shambles I'm asking someone to check this. Link to post Share on other sites More sharing options...
ploppo Posted November 15, 2008 Share Posted November 15, 2008 I feel your pain. I am activated - however, I feel your pain. When I couldn't activate via internet, I tried the phone option and got a dead-line; however, that was yesterday at peak activation time. Later I found I could really activate via the internet even though I was misled into thinking that I could not. Link to post Share on other sites More sharing options...
RobbyRensenbrink Posted November 15, 2008 Author Share Posted November 15, 2008 i cant activate on the internet no and my code is right, i have checked and checked again i appreciate you are trying to help im just extremely frustrated. this is getting ridiculous Link to post Share on other sites More sharing options...
GillsMan Posted November 15, 2008 Share Posted November 15, 2008 Btw, can anyone confirm that there isn't a limit of how many tries you can have to activate the game, cos if there is i won't be PLEASED!NOBS. OK, first of all, don't start name-calling. Secondly, there isn't a limit. Link to post Share on other sites More sharing options...
aman201 Posted November 15, 2008 Share Posted November 15, 2008 Can you activate on the Internet?Also there was a problem distinguishing the i's and 1's and o's and 0's on the activation code. my laptop has a great graphics card but no net so i want to play the game on the laptop and not on my pc with net, and btw i put my code through the link given by SI, so it's not a coincidence both me and robby have the same prob, the phone activation is hindered somehow. Link to post Share on other sites More sharing options...
aman201 Posted November 15, 2008 Share Posted November 15, 2008 OK, first of all, don't start name-calling. Secondly, there isn't a limit. Sorry mate and good news on the no limit thing. At least i have a little patience now. Link to post Share on other sites More sharing options...
GillsMan Posted November 15, 2008 Share Posted November 15, 2008 i cant activate on the internet no and my code is right, i have checked and checked againi appreciate you are trying to help im just extremely frustrated. this is getting ridiculous I quite understand. I'm sorry I can't help you, but I've just noticed that Marc says he's looking into it. Link to post Share on other sites More sharing options...
RobbyRensenbrink Posted November 15, 2008 Author Share Posted November 15, 2008 ok thanks Gills. i appreciate you having the courtesy to acknowledge my request Link to post Share on other sites More sharing options...
jod123 Posted November 15, 2008 Share Posted November 15, 2008 i cant activate on the internet no and my code is right, i have checked and checked againi appreciate you are trying to help im just extremely frustrated. this is getting ridiculous Yeah, I understand how frustrating it is. I got the game yesterday and could not activate it until nearly midnight. Hopefully you all get it working very soon. Link to post Share on other sites More sharing options...
RobbyRensenbrink Posted November 15, 2008 Author Share Posted November 15, 2008 any other people having this problem? Link to post Share on other sites More sharing options...
ploppo Posted November 15, 2008 Share Posted November 15, 2008 Hey, with regard to: i cant activate on the internet no and my code is right, i have checked and checked again What is happening? What error message do you get? Thousands of people were just being told that the application could not get an intenet connection and to check their internet connection - is this happening to you? Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 SI Staff Share Posted November 15, 2008 Hey, with regard to:i cant activate on the internet no and my code is right, i have checked and checked again What is happening? What error message do you get? Thousands of people were just being told that the application could not get an intenet connection and to check their internet connection - is this happening to you? Just had this from a helpful fan Mark Nicholson. "Hi Mark, I may have a solution for some of the people trying to activate there FM2009 over the phone, myself I only have internet access through my mobile phone anyhow this way worked for me, when I checked my code on the back of the manual with your site checker it came back I had typed it correct but came back in lower case so I would type it on my pc in lower case after about 50 time in trying I decided to try the code in capitals and this time over the phone to activate I was successful, maybe tell the people trying to active through the phone to type in capitals it worked for me, hope this helps other people trying to activate FM2009," Link to post Share on other sites More sharing options...
ploppo Posted November 15, 2008 Share Posted November 15, 2008 I am not sure about the capitals - the code is surely case-less? Mine went through in lower case, but didn't go through in upper-case. HOWEVER; the major problem here (in my opinion) is the application doesn't give enough info to the customer as to what the connection problem is. Most people bashed their way through activation by ignoring the message and just kept retrying. Link to post Share on other sites More sharing options...
ballan98 Posted November 15, 2008 Share Posted November 15, 2008 what is the phone number - I'm really loosing the rag with getting this game to work. Thanks Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 SI Staff Share Posted November 15, 2008 I am not sure about the capitals - the code is surely case-less?Mine went through in lower case, but didn't go through in upper-case. HOWEVER; the major problem here (in my opinion) is the application doesn't give enough info to the customer as to what the connection problem is. Most people bashed their way through activation by ignoring the message and just kept retrying. Well, I only posted that as it was someone who had the same issue described here and he was able to get it sorted. Please try it and let me know. Link to post Share on other sites More sharing options...
Rb Posted November 15, 2008 Share Posted November 15, 2008 Just to add, I have to admit when I did mine last night it didn't work in lower case, but it did work in capitals Link to post Share on other sites More sharing options...
joshmay07 Posted November 15, 2008 Share Posted November 15, 2008 it worked me in caps said i had wrong code when i did it in lower case Link to post Share on other sites More sharing options...
RobbyRensenbrink Posted November 15, 2008 Author Share Posted November 15, 2008 yep works for me in caps id just like to say thank you to Marc for his efforts in getting this going. You and only you have done SI proud Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 SI Staff Share Posted November 15, 2008 +1 to the happy camp. Please spread the word with this 'workaround' Link to post Share on other sites More sharing options...
villalad Posted November 15, 2008 Share Posted November 15, 2008 Doe any1 have the number so I can try that way because it just aint accepting my code online, cheers. Link to post Share on other sites More sharing options...
ploppo Posted November 15, 2008 Share Posted November 15, 2008 If the code is meant to be uppercase - like on the back of the manuals - why did the utility thing export the code in lower case? It is almost like it was to slow people down in activating. I mean, if the code is case-specific, why give the opposite version? I still maintain that the software should never have just told people that it couldn't get an internet connection (and to check their connection) when, in fact, it was a server issue. It all makes me suspicious that it was known that there would be huge demand and there had to be various ways to slow down the activation process. I mean, surely the activation process was dry-tested? Surely, it was pre-tested in relation to the servers being busy? I still don't buy the fact that someone badly programmed it or nobody noticed, etc. Busy servers were surely incredibly high on the list of discussions (prior to the game being launched) - surely someone asked what happens when the servers are busy. I don't buy the fact that it was all an accident. Someone must know whether or not the key is meant to be upper or lower case and have known this at the point the key-checking tool was put online? This is surely critcal and couldn't possibly go wrong? I hope whatever official statment that comes out on Monday covers all of this - if not, I will certainly make my own enquiries. Link to post Share on other sites More sharing options...
aman201 Posted November 15, 2008 Share Posted November 15, 2008 +1 to the happy camp. Please spread the word with this 'workaround' Works, top man Marc. Link to post Share on other sites More sharing options...
Nick A Posted November 15, 2008 Share Posted November 15, 2008 It is pathetic that there HAS to be a workaround. People with pirated copies were able to use it, but those that purchased couldn't. PATHETIC SI!!!!!!!! Link to post Share on other sites More sharing options...
ballan98 Posted November 15, 2008 Share Posted November 15, 2008 What is the phone line number? Link to post Share on other sites More sharing options...
aman201 Posted November 15, 2008 Share Posted November 15, 2008 Check on the game, click phone application and it gives you the number when u select UK Link to post Share on other sites More sharing options...
Butts Posted November 15, 2008 Share Posted November 15, 2008 Not really a workaround the letters are in capitals on the manual. Link to post Share on other sites More sharing options...
ballan98 Posted November 15, 2008 Share Posted November 15, 2008 Check on the game, click phone application and it gives you the number when u select UK it then asks for a 16 digit code, the code i have from the manual has letters in it. any further help? Link to post Share on other sites More sharing options...
SI Staff Marc Duffy Posted November 15, 2008 SI Staff Share Posted November 15, 2008 I can tell you it's not deliberate. This is just a workaround till it's fixed properly. Link to post Share on other sites More sharing options...
Antmurf Posted November 17, 2008 Share Posted November 17, 2008 Anyone have an answer to this ????? I have a 25 digit code with letters in it, yet on the phone I'm being asked for a 16 digit code ??? Link to post Share on other sites More sharing options...
Torres09 Posted November 17, 2008 Share Posted November 17, 2008 Antmurf, entering your key code from the booklet, generates the 16 digit code. Don't ring the number before you have selected phone activation first on the soft anchor page. If you have already done this, I can't help anymore I'm afraid! Link to post Share on other sites More sharing options...
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