Phone activation engaged + activation broken

1. Why is the phone activation line engaged and has been for 24 hours

2. Why is activation so rubbish, doesnt work, even after doing that certificate nonsense

3. When will it be fixed

My friend got it yesterday morning and still cant play. As I said in another post, this just proves why piracy is not only easier, but actually the only way to play games without going through a ton of **it these days.