SI can we have some help

Can someone on SI go onto the technical forum because there are loads of people on the grahical failed thread who are waiting for si to help them!

2 issues:-

1. Maximum Display Memory according to dxdiag

I could check this easily so here's a list of all the dxdiags posted in that thread

64 MB

64 MB

n/a

184 MB

n/a

32 MB

32 MB

n/a

64 MB

64 MB

32 MB

64 MB

n/a

64 MB

64 MB

32 MB

32 MB

32 MB

n/a

128 MB

n/a

n/a

64 MB

14/16 that aren't n/a have less than the minimum 128 MB required.

2. latest driver for their graphics card

Not going to check this but only really applies to those with 128 MB memory minimum.

------------

So for those with 128 MB and the latest drivers installed, questioning why there is an issue is valid. For those with less than the mimimum then I don't see how SI can help them.

Should someone from SI look at all of those dxdiags to check Display Memory and whether or not the graphics card is up to date, and then search online for a more up to date driver and point the poster in that direction? Or should the people with the issue read the minimum specs and read responses in the thread stating 'try updating your graphics card drivers' and then show a little initiative and find out if there is a more recent driver than the one they have installed?

Not being a smartarse just showing the two sides of the argument in terms of expectations of customer support. A little bit of googling and taking 20/30 minutes to read a few websites would teach you the little bit needed to be able to look at those two elements of the dxdiag and figure out if it is part of the issue.

Just to clarify not looking for an argument or attacking you personally. Just pointing out the viewpoints on this 'issue'. For me the Intel GMA problem is more of an issue than people with less than the minimum display memory not being able to get the demo to install. I'd rather if someone from SI took the time to post some info on that rather than responding to every single dxdiag that people post without reading what has already been stated about the minimum display memory requirements.

I think the guys at SI will be asleep, havent seen a reply for a while. They have worked hard to get this far. They are due a rest. I'm sure they al just want a good nights sleep before they start on the hundreds of issues that have been reported since the demo went live.

Poor guys

Can you tell me how to upgrade my graphics card? Thats all i need because FM08 runs smooth on my computer and the demo should work because FM08 took up more space than the demo and i've uninstalled FM08!

I've checked how much room i have on my pc and it says i have over 120mb aviadable.

Can you tell me how to upgrade my graphics card? Thats all i need because FM08 runs smooth on my computer and the demo should work because FM08 took up more space than the demo and i've uninstalled FM08!

If you mean update your graphics card drivers then:-

1. Run dxdiag

How to get your Dxdiag information

Windows XP

1. Click on “Start”

2. Click on “Run”

3. In the text prompt box that appears type “dxdiag” and click ok.

4. Once the dxdiag program has finished scanning your machine click “Save All Information” save this to a place you will remember.

5. It will save it to a text document called DxDiag by default

Windows Vista

1. Click on “Start”

2. Click inside the search box

3. In the search box type “dxdiag” and click ok.

4. Once the dxdiag program has finished scanning your machine click “Save All Information” save this to a place you will remember.

5. It will save it to a text document called DxDiag by default

2. Open the DxDiag text file you just saved. Scroll down to the section 'Display Devices'. Check the value next to 'Display Memory'. Then check the date next to 'Driver Date/Size' and the value next to 'Driver Version'.

3. To check if there is a newer driver version for your graphics card:-

(i) go to your machine manufacturers website and check their support section. This will typically have a date and/or version number associated with the most recent graphics driver release. Compare this to your dxdiag report values. If the date is later then download the driver and follow the installation process

(ii) alternatively go to the manufacturer of your graphics card website and check their support area for a newer driver

--------------------

Two possible issues (probably more but I don't know enough technically)

1. Laptop manufacturers may not support latest releases by original graphics card manufacturers. Thus if you decide to install direct from the graphics card manufacturer you do so at your own risk with respect to system stability etc.

2. A general rule of thumb is that desktops tend to be more compatible with unsupported graphics card manufacturer driver updates than laptops (not based on experience but reading various 'expert opinions' so open to correction from those with first hand regular experience)

---------------------

Before updating your driver with a card manufacturer update as opposed to machine manufacturer update, set a system restore point. A quick google will reveal how to do this on whichever operting system you are on. (XP Start > Programs > Accessories > System Tools > System Restore). So if something goes wrong you can get back to where you were. All you are doing is changing software and doing so is not going to render your machine inoperable permanently (not in my experience anyway ). It might involve drastic measures but there will generally be a fix if a software change causes issues.

No doubt some of the more technically minded will poke holes in that but following those instructions has helped me and others in the past with graphics issues.

120mb on your harddrive? you have some cleaning up to do lol

assuming you're on a desktop upgrading your graphics card shouldn't be too difficult assuming you have a spare £100 lying about. Most come with instructions on how to install.

Can i do anything else which isn't going to cost?

Read the post above mine

Thanks for all the help so far i've done what he's said and i'm about to download a new driver but i don't know which one i need to download! There's a System Software, Chipset Driver, Video(Display) Driver, Audio Sound driver, Modem Driver, Network Controller driver, Printer Driver.

Slow down! Find out what your graphics card is (look under display from Start/Run/DXDIAG) go to the official website of the manufacturer, probably under download or support you'll find drivers, find the one that matches your model from the dxdiag and download the latest of them!

Post your system manufacturer and model, as well as the Display Devices section of your dxdiag.

Or post a link to the webpage you are looking at with all of those things listed.

Ok here it is:

------------------

System Information

------------------

Time of this report: 11/2/2008, 07:01:02

Machine name: JOE

Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.080814-1233)

Language: English (Regional Setting: English)

System Manufacturer: Dell Computer Corp.

System Model: Inspiron 1000

BIOS: PhoenixBIOS 4.0 Release 6.0

Processor: Mobile Intel® Celeron® CPU 2.20GHz

Memory: 446MB RAM

Page File: 382MB used, 337MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.2180 32bit Unicode

Display Devices

---------------

Card name: SiS M650

Manufacturer: SiS

Chip type: SiS M650 Rev 00

DAC type: Internal

Device Key: Enum\PCI\VEN_1039&DEV_6325&SUBSYS_01951028&REV_00

Display Memory: 64.0 MB

Current Mode: 1024 x 768 (32 bit) (60Hz)

Monitor: Plug and Play Monitor

Monitor Max Res: 1600,1200

Driver Name: SiSGRV.dll

Driver Version: 6.14.0010.3592 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 6/11/2004 22:00:44, 1138688 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: sisgrp.sys

Mini VDD Date: 6/10/2004 17:56:16, 216320 bytes

Device Identifier: {D7B71ED9-2065-11CF-907D-9F21A1C2CB35}

Vendor ID: 0x1039

Device ID: 0x6325

SubSys ID: 0x01951028

Revision ID: 0x0000

Revision ID: 0x0000

Video Accel: ModeMPEG2_D ModeMPEG2_C ModeMPEG2_A ModeMPEG1_A

Deinterlace Caps: n/a

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

And heres the link:http://support.euro.dell.com/support/topics/topic.aspx/emea/shared/support/dsn/en/document?c=uk&l=en&s=gen&docid=3BAD07C032875FAAE040A68F5B286D16&journalid=5A9D1EEB047C283CE040AE0AB5E12E12&Query=&SystemID=&ServiceTag=&contenttype=&os=&component=〈=&doclang=&toggle=&dl=

So any ideas?

Display Memory: 64.0 MB

The irony of it all My first post in this thread pretty much covers what your issue might well be. I even mentioned how people don't actually read what people post and just skim. If the game is set up to check specs and is told the minimum is 128MB then it might be a cause for this issue but that is just wild speculation on my part.

In any case

http://support.euro.dell.com/support/downloads/driverslist.aspx?c=uk&l=en&s=gen&ServiceTag=&SystemID=INS_CEL_1000&os=WW1&osl=en&catid=&impid=

suggests you have the latest Dell recommended driver for your machine.

Read my prior post about installing non system manufacturer supported drivers on a laptop before trying the following card manufacturer newer driver. Or go here and read what SiS themselves have to say

http://www.sis.com/download/agreement.php?url=/download/

then follow the links. Then

Windows XP > IGP Drivers > SiS 650 etc then download the most recent one SiS UniVGA3 Graphics Driver which is from 2006. Follow whatever instructions there are (usually included as a 'READ ME' text file) to update your drivers. Set a system restore point before installing the newer drivers just in case.

Just to reiterate doing this can potentially mess up your machine (not never work again but potentially pain in the arse to fix if you don't set a system restore point). SO DO IT AT YOUR OWN RISK.

But as I said the mimimum is stated as 128 MB. You have 64 MB. Thus updating your drivers might not make any difference but only someone from SI can answer that question.

What do i do on the dell link i can't see anywhere where it says download.

Sorry worked out what to do!

Should i just open it?

On the Dell link click the plus next to Video. Look at the date.

Now compare that to what you posted above from dxdiag next to Driver Date/Size.

Same date therefore there is no more up to date driver that is supported by Dell themselves.

So your next port of call is the manufacturer of your graphics card. I have posted above the link and also the warnings with regards to using newer drivers not supported by the system manufacturer.

Being the internet this is going to come across as me being a dick but I have to ask. Did you actually read anything I posted already? My original post explained it already. If you're looking for step by step because you are afraid of messing up your machine fair enough but the truth is I have no clue what effect installing the SiS drivers might have. All I'm saying is you can set a system restore point, install the SiS newer drivers, and if your machine goes haywire just restore your machine to the point prior to the installation.

Ok i've done it now shall i just check to see if the demo works?

Ok i've done it now shall i just check to see if the demo works?

What's it?

Installed the 2006 SiS drivers?

Eventually i managed to do it yes!

Run dxdiag again and check the Driver Date/Size to make sure it 'took'.

If it is the newer 2006 one then start up FM 09 demo and see what happens.

The dates changed so heres the moment of truth!

EH! It's not working! Same message again!

Maybe i have to download it again so it changes it graphic system?

One last time for those in the cheap seats

First Post in Demo Specs thread:-

PC System Requirements

OS - Windows Vista or XP

Processor Speed - Vista - 2.0GHz, XP - 1.4GHz Memory - Vista - 1GB, XP - 512MB Videocard - 128MB Nvidia FX 5900 Ultra, ATI Radeon 9800, Intel 82915G/82910GL or greater.

Your dxdiag

Display Memory: 64.0 MB

As I said

The irony of it all

Seriously, if there was a 'smacks head' smilie I'd be putting it right here

Is there anything i can do!

If 128 MB is the minimum regardless of wanting to use 3D or not, then no.

If SI release some kind of patch or if the boxed version is different to the demo (don't even know if it's possible as I know nowt of how it all works) such that it allows the user to say 'I just want my 2D' so as to bypass the 128 MB requirement (assuming it is the minimum to get 3D) and assuming it is no more graphically taxing than FM 08 with 3D completely disabled then you might have a lifeline.

But you know what happens when you assume something

Maybe SI should incorporate into the installer an option for the 3d match engine to be installed and thus not needing the same type of graphics car array as current, could go back to same graphics set up that way as fm08 and everyone who can play 08 with know they can play 09.

Miles said "Please note that if your PC graphics card is not capable of playing the game with the 3d match engine, it will default to the 2d view from previous FM releases, but the game will still run."

Yes, but they do not support graphics card with less than the minimum spec. There has to a be a cut off somewhere, they cant support every graphics card ever.

The problem is, now that the games contains 3D, all the graphics are rendered with DirectX, so old crappy cards will not work.

If you have a PC, a graphics card upgrade is simple. If you have a laptop, you need a new laptop.

Card name: RADEON 9200 PRO Family (Microsoft Corporation)

Manufacturer: ATI Technologies Inc.

Chip type: RADEON 9200 PRO AGP (0x5960)

DAC type: Internal DAC(500MHz)

Device Key: Enum\PCI\VEN_1002&DEV_5960&SUBSYS_2094148C&REV_01

Display Memory: 128.0 MB

Current Mode: 1024 x 768 (32 bit) (75Hz)

Monitor: SyncMaster 793DF/793MB

Monitor Max Res: 1280,1024

Driver Name: ati2dvag.dll

Driver Version: 6.14.0010.6462 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 8/4/2004 00:56:42, 201728 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: ati2mtag.sys

Mini VDD Date: 8/3/2004 22:29:28, 701440 bytes

Device Identifier: {D7B71EE2-1A20-11CF-026E-9E00A0C2CB35}

Vendor ID: 0x1002

Device ID: 0x5960

SubSys ID: 0x2094148C

Revision ID: 0x0001

Revision ID: 0x0001

Video Accel: ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

Someone please help me, what is te problem and have can i fix it

@ croatia-fm

Your dxdiag says

Driver Date/Size: 8/4/2004 00:56:42, 201728 bytes

So try updating it as I described previously (including reading the warnings) either via your System manufacturer's website or via your graphics card manufacturer, ATI's website.

I'm going to have to wait until Christmas for a new laptop so no FM until 25th of December!

Display Devices

---------------

Card name: VIA/S3G UniChrome Pro IGP

Manufacturer: VIA/S3G

Chip type: VIA/S3G UniChrome Pro IGP

DAC type: Internal

Device Key: Enum\PCI\VEN_1106&DEV_3108&SUBSYS_81291043&REV_01

Display Memory: 64.0 MB

Current Mode: 1024 x 768 (32 bit) (60Hz)

Monitor: Plug and Play-bildskärm

Monitor Max Res: 1600,1200

Driver Name: vtdisp.dll

Driver Version: 6.14.0010.0282 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 2/6/2006 11:24:50, 3492736 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: Saknas

Mini VDD: vtmini.sys

Mini VDD Date: 2/6/2006 11:24:58, 248448 bytes

Device Identifier: {D7B71FE6-7248-11CF-E972-23A1A0C2CB35}

Vendor ID: 0x1106

Device ID: 0x3108

SubSys ID: 0x81291043

Revision ID: 0x0001

Revision ID: 0x0001

Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: n/a

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

So this pretty much means i need to buy a new Graphic card?, (If so, Any tips?)

Card name: RADEON 9250

Manufacturer: ATI Technologies Inc.

Chip type: RADEON 9250 AGP (0x5960)

DAC type: Internal DAC(400MHz)

Device Key: Enum\PCI\VEN_1002&DEV_5960&SUBSYS_2094148C&REV_01

Display Memory: 128.0 MB

Current Mode: 1024 x 768 (32 bit) (60Hz)

Monitor: SyncMaster 793DF/793MB

Monitor Max Res: 1280,1024

Driver Name: ati2dvag.dll

Driver Version: 6.14.0010.6614 (English)

DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 5/3/2006 16:51:00, 258048 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: ati2mtag.sys

Mini VDD Date: 5/3/2006 16:50:42, 1540608 bytes

Device Identifier: {D7B71EE2-1A20-11CF-EA6E-9E00A0C2CB35}

Vendor ID: 0x1002

Device ID: 0x5960

SubSys ID: 0x2094148C

Revision ID: 0x0001

Revision ID: 0x0001

Video Accel: ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBLineReplicate

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

Registry: OK

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

I try to install what you say, an now i see some changes but i also cant play demo.

If you have some time, can you please give me a link of driver that i need to download.

Thank you very much.

From having a scan through the thread here alot of the system specs (especially on the Graphics Card side of things) won't meet the minimuim requirements.

I've tried to get some URL's together to places where you might be able to find the latest updates for your system (google if I've not covered your system). It might be worth checking you have the latest updates for your system

For those with branded machines (e.g. Dell, HP, Packard Bell) it's advised to visit the particular manufacturer website to find the latest drivers for your particular branded system.

Microsoft DirectX Runtime

-------------------------

http://www.microsoft.com/downloads/details.aspx?familyid=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&displaylang=en

Windows Update

--------------

XP/Vista: Start > Windows Update / Microsoft Update

nVidia Drivers

--------------

http://www.nvidia.com/Download/index.aspx?lang=en-us

ATI Drivers

-----------

http://ati.amd.com/support/driver.html

Intel Drivers

-------------

http://downloadcenter.intel.com/default.aspx

SiS Drivers

-----------

http://www.sis.com/download/agreement.php?url=/download/

Via Drivers

-----------

http://www.viaarena.com/default.aspx?PageID=2

S3 Drivers

----------

http://www.s3graphics.com/en/resources/drivers/legacy/software_archive.jsp

----------------

-Manufacturers-

----------------

- Dell

http://support.euro.dell.com/support/index.aspx?c=uk&l=en&s=gen&~ck=pn

- HP/Compaq

http://www.hp.com/country/us/en/welcome_acc_supp.html#Support

- Packard Bell (UK)

http://support.packardbell.com/uk/

- Acer (UK)

http://support.acer-euro.com/

Which one needs downloading for the graphics error if there is one on there

It depends on which computer or laptop you have.

Which one needs downloading for the graphics error if there is one on there

I've downloaded a new driver but it doesn't make any difference! There must be another solution!

@ croatia-fm

Try this link

http://ati.amd.com/support/driver.html

As I've said before though do it at your own risk and set a system restore point just in case.

EDIT: or see Paul Dejyothin's post

From having a scan through the thread here alot of the system specs (especially on the Graphics Card side of things) won't meet the minimuim requirements.

I've downloaded a new driver but it doesn't make any difference! There must be another solution!

As I posted already the minimum is 128MB, you have 64MB.

There is the SI poster more or less confirming this although I may 'be putting words in his mouth'.

Without a 'disable the graphical extras so I can run it on 64MB like FM 08 did' option, your only solution is a new card or if not possible a new machine. Yes it sucks but such is life and the nature of progress.

I install this one, and it change from Radeon 9200 to Radeon 9250, but i dont know what to install next so that i can play demo.

http://ati.amd.com/support/drivers/xp/radeon-prer300-xp.html

I can get the 3D up no problem, my problem is the game stuttering every 1-2 seconds.

I have an NVIDIA GeForce 7300 SE/7200 GS - 512Mb, I have installed the latest drivers from their site and it still does it. I even went into the NVIDIA options and changed all the options to performance over quality and it still stutters along.

The 3D mostly looks fine, I have no problem with the graphics but the stuttering makes it pretty much unwatchable.

Miles Jacobsen said you could still run the game on 64mb but you wouldn't beable to use 3d. I wouldn't mind that as 3d has been getting bad reviews, but i can't access the game at all!

I can get the 3D up no problem, my problem is the game stuttering every 1-2 seconds.

I have an NVIDIA GeForce 7300 SE/7200 GS - 512Mb, I have installed the latest drivers from their site and it still does it. I even went into the NVIDIA options and changed all the options to performance over quality and it still stutters along.

The 3D mostly looks fine, I have no problem with the graphics but the stuttering makes it pretty much unwatchable.

What size monitor?

mine is 250mb.... should it work??

What size monitor?

17 inch, how does that make a difference?:confused: