Can somebody help me ?

Every time i try and start up FM12 it says a serious error has occured and wont let me play... I have tried every thing i can think of including veryfying the intergrity thing and it still wont work its really fristrating i just want to play... Can anybody help pleasE?

Hi,

Can you follow the advice in here about getting a DXDiag report, and paste the results into this thread?

http://community.sigames.com/showthread.php/279162-Football-Manager-2012-*OFFICIAL*-FAQ?p=7184733&viewfull=1#post7184733

Cheers

Matt

Sorry im new to this froum how do i link my DXdiag report into this thread?

Open the text file, copy all the contents, paste them as a reply...

------------------

System Information

------------------

Time of this report: 1/8/2012, 20:36:44

Machine name: STEVENSLAPTOP

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire 5742

BIOS: InsydeH2O Version V1.21

Processor: Intel® Core i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz

Memory: 3072MB RAM

Available OS Memory: 2806MB RAM

Page File: 2053MB used, 3557MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel® HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel® HD Graphics (Core i3)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_04871025&REV_02

Display Memory: 1275 MB

Dedicated Memory: 128 MB

Shared Memory: 1147 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: LGD0250

Native Mode: 1366 x 768(p) (59.973Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2302 (English)

Driver Version: 8.15.10.2302

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 2/11/2011 18:16:38, 6549504 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4306-11CF-6B7B-8D24A2C2C535}

Vendor ID: 0x8086

Device ID: 0x0046

SubSys ID: 0x04871025

Revision ID: 0x0002

Driver Strong Name: oem17.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2302:pci\ven_8086&dev_0046

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

-------------

Sound Devices

-------------

Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_10250487&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.6141 (English)

Driver Attributes: Final Retail

WHQL Logo'd: Yes

Date and Size: 6/22/2010 10:03:10, 2399848 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

---------------------

Sound Capture Devices

---------------------

Description: Microphone (Realtek High Definition Audio)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.6141 (English)

Driver Attributes: Final Retail

Date and Size: 6/22/2010 10:03:10, 2399848 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x3B34

| Matching Device ID: usb\root_hub20

| Service: usbhub

|

+-+ Generic USB Hub

| | Vendor/Product ID: 0x8087, 0x0020

| | Location: Port_#0001.Hub_#0002

| | Matching Device ID: usb\class_09

| | Service: usbhub

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ Standard PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

|

+ ELAN PS/2 Port Input Device

| Matching Device ID: *pnp0f13

| Upper Filters: ETD

| Service: i8042prt

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 227.4 GB

Total Space: 289.8 GB

File System: NTFS

Model: WDC WD3200BPVT-22ZEST0

Drive: Q:

Model: n/a

Drive: D:

Model: MATSHITA DVD-RAM UJ8A0AS

Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------

System Devices

--------------

Name: QuickPath Architecture System Address Decoder - 2D01

Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_04871025&REV_02\3&4F11E61&0&01

Driver: n/a

Name: Intel® Turbo Boost Technology Driver

Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_04871025&REV_05\3&11583659&0&FE

Driver: n/a

Name: QuickPath Architecture Generic Non-core Registers - 2C62

Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_04871025&REV_02\3&4F11E61&0&00

Driver: n/a

Name: Intel® 5 Series/3400 Series Chipset Family SMBus Controller - 3B30

Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_04871025&REV_05\3&11583659&0&FB

Driver: n/a

Name: Intel® 82801 PCI Bridge - 2448

Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_04871025&REV_A5\3&11583659&0&F0

Driver: n/a

Name: Intel® Management Engine Interface

Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_04871025&REV_06\3&11583659&0&B0

Driver: n/a

Name: Intel® 5 Series 4 Port SATA AHCI Controller

Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_04871025&REV_05\3&11583659&0&FA

Driver: n/a

Name: Intel® HD Graphics

Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_04871025&REV_02\3&11583659&0&10

Driver: n/a

Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_04871025&REV_05\3&11583659&0&D8

Driver: n/a

Name: Intel® HM55 Express Chipset LPC Interface Controller - 3B09

Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_04871025&REV_05\3&11583659&0&F8

Driver: n/a

Name: Intel® processor DRAM Controller - 0044

Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_04871025&REV_02\3&11583659&0&00

Driver: n/a

Name: Reserved - 2D13

Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_04871025&REV_02\3&4F11E61&0&13

Driver: n/a

Name: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44

Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_04871025&REV_05\3&11583659&0&E1

Driver: n/a

Name: Atheros AR5B97 Wireless Network Adapter

Device ID: PCI\VEN_168C&DEV_002E&SUBSYS_E034105B&REV_01\4&539EEA8&0&00E1

Driver: n/a

Name: Reserved - 2D12

Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_04871025&REV_02\3&4F11E61&0&12

Driver: n/a

Name: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42

Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_04871025&REV_05\3&11583659&0&E0

Driver: n/a

Name: Broadcom NetLink Gigabit Ethernet

Device ID: PCI\VEN_14E4&DEV_1692&SUBSYS_04871025&REV_01\4&14D14F08&0&00E0

Driver: n/a

Name: QPI Physical 0 - 2D11

Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_04871025&REV_02\3&4F11E61&0&11

Driver: n/a

Name: Intel® 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C

Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_04871025&REV_05\3&11583659&0&D0

Driver: n/a

Name: QPI Link 0 - 2D10

Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_04871025&REV_02\3&4F11E61&0&10

Driver: n/a

Name: Intel® 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34

Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_04871025&REV_05\3&11583659&0&E8

Driver: n/a

------------------

DirectShow Filters

------------------

DirectShow Filters:

WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514

Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

CyberLink Audio Effect (PDVD9),0x00200000,1,1,ClAudFx.ax,6.00.0000.7209

WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109

WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109

WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109

DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514

CyberLink Digest Filter (PDVD9),0x00200000,2,2,DigestFilter.dll,1.00.0000.3314

CyberLink TimeStretch Filter (PDVD9),0x00200000,1,1,clauts.ax,2.00.0000.3811

WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514

VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514

SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000

AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

CyberLink Tzan Filter (PDVD9),0x00200000,1,1,CLTzan.ax,3.05.0000.3509

StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514

MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514

SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

CyberLink HD/BD Mixer (PDVD9),0x00200000,1,2,CLHBMixer.ax,2.00.0000.2422

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

SlideShow,0x00200000,0,1,SlideShow.ax,

CyberLink Video/SP Decoder (PDVD9),0x00602000,2,3,CLVsd.ax,8.04.0000.1913

MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

CyberLink AudioCD Filter (PDVD9),0x00200000,0,1,CLAudioCD.ax,5.00.0000.7823

Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

Cyberlink Demuxer 2.0,0x00200000,1,1,CLDemuxer2.ax,2.00.0006.1731

CyberLink Audio Decoder (PDVD9),0x00201000,1,1,Claud.ax,8.04.0000.3525

Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514

Cyberlink SubTitle Importor (PDVD9),0x00200000,2,1,CLSubTitle.ax,2.00.0000.0416

MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514

DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514

CyberLink Line21 Decoder (PDVD9),0x00200000,0,2,CLLine21.ax,4.00.0000.10324

Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

CyberLink MPEG Splitter,0x00200000,1,2,CLSplter.ax,3.04.0000.2906

ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514

Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514

MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514

Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514

Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514

Cyberlink SubTitle Importor 2.0 (PDVD9),0x00200000,1,0,CLSubTitle.ax,2.00.0000.0416

CyberLink FLV Splitter (PDVD9),0x00800001,1,1,CLFLVSplitter.ax,1.00.0000.1030

File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109

VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

CyberLink Audio Wizard,0x00201010,1,1,CLAudWizard.ax,1.00.0000.4414

File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

CyberLink Audio Spectrum Analyzer (PDVD9),0x00200000,1,1,CLAudSpa.ax,1.00.0000.7113

iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

CyberLink DVD Navigator (PDVD9),0x00200000,0,3,CLNavX.ax,8.01.0001.1725

CyberLink MPEG-4 Splitter (PDVD9),0x00200000,1,2,clm4splt.ax,1.01.0000.2911

CyberLink RealMedia Splitter (PDVD9),0x00600000,1,1,CLRMSplitter.ax,1.00.0000.1103

DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514

Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514

AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514

RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

CyberLink RealAudio Decoder (PDVD9),0x00600000,1,1,CLRMAud.ax,1.00.0000.1225

DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514

Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514

MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

CyberLink RealVideo Decoder (PDVD9),0x00600000,1,1,CLRMVD.ax,1.00.0000.1225

Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514

AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514

AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514

Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514

File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514

Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514

File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514

File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514

Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514

CyberLink Matroska Splitter (PDVD9),0x00200000,1,2,CLMKVSplter.ax,1.00.0000.1728

BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:

WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514

Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514

PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514

Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514

GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514

Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17514

CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514

CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514

MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

Audio Capture Sources:

Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:

PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:

Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514

Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

WDM Streaming Capture Devices:

Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

1.3M HD WebCam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:

Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:

Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:

1.3M HD WebCam,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:

BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:

Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:

Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17514

CyberLink Audio Renderer (PDVD9),0x00200000,1,0,cladr.ax,7.00.0000.2807

Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514

Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514

DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17514

---------------

EVR Power Information

---------------

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

Quality Flags: 2576

Enabled:

Force throttling

Allow half deinterlace

Allow scaling

Decode Power Usage: 100

Balanced Flags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 50

PowerFlags: 1424

Enabled:

Force throttling

Allow batching

Force half deinterlace

Force scaling

Decode Power Usage: 0

Well, nothing stands out as obvious. There's a couple of things you can try that are worth looking at at least;

- Update Java.

- Update DirectX if possible.

Otherwise, I'd suggest your best bet will be to speak to SEGA Customer Services.

Sorry not to have been more help - looks like you need an expert, not me...

Cheers

Matt

Still doesnt work but cheers for trying