donhughberto Posted October 29, 2011 Share Posted October 29, 2011 Does anybody know customer support number for steam. They just closed my account due to a dispute. My football manager 2012 bought in shop can't be registered twice. This is a bullocks! Please someone help Link to post Share on other sites More sharing options...
Lord_Seifer Posted October 29, 2011 Share Posted October 29, 2011 they don't have a support number. you'll have to raise a ticket in their boards. Nobody from these boards is going to be able to help you with this... Link to post Share on other sites More sharing options...
donhughberto Posted October 29, 2011 Author Share Posted October 29, 2011 It took them a week to reply to last ticket. Link to post Share on other sites More sharing options...
Lord_Seifer Posted October 29, 2011 Share Posted October 29, 2011 It took them a week to reply to last ticket. SI doesn't have the power to do anything about this. Sorry, but you are in the wrong place... Link to post Share on other sites More sharing options...
donhughberto Posted October 29, 2011 Author Share Posted October 29, 2011 SI sell the game and make the game. Steam just do not have good customer support to manage a game like this Link to post Share on other sites More sharing options...
Lord_Seifer Posted October 29, 2011 Share Posted October 29, 2011 SI sell the game and make the game. Steam just do not have good customer support to manage a game like this Look. you can complain here, and have a grand 0 chance of getting your account back, or you can go back to the proper place, and try to raise a ticket. It's ultimately your choice. Also, what was your account banned for? Link to post Share on other sites More sharing options...
donhughberto Posted October 29, 2011 Author Share Posted October 29, 2011 I bought 2 football manager 2011s by mistake. They refused to refund them. I made a dispute and they suspend my account. My shop bought 2012 now cant be registered as its in said account. Basically i got a game that is useless that i paid €50 for. I have contacted them. Just wont get to play for a week knowing them. Link to post Share on other sites More sharing options...
donhughberto Posted October 29, 2011 Author Share Posted October 29, 2011 Sorry guys just venting, have first day off in ages and wanted to play, ignore me. Link to post Share on other sites More sharing options...
johnhughthom Posted October 29, 2011 Share Posted October 29, 2011 By dispute I take it you mean with Paypal or something, who suspended the payment? Part of the Steam tos is that such actions lead to your account being suspended. Link to post Share on other sites More sharing options...
Lord_Seifer Posted October 29, 2011 Share Posted October 29, 2011 Sorry guys just venting, have first day off in ages and wanted to play, ignore me. Don't you worry ... it's a bit weird they locked your account for just that, however. What do you mean by "making a dispute"? Link to post Share on other sites More sharing options...
donhughberto Posted October 29, 2011 Author Share Posted October 29, 2011 Don't you worry... it's a bit weird they locked your account for just that, however. What do you mean by "making a dispute"? Payed with paypal so i made disputes through them when they wouldn't refund. They offered store credit which i should have taken but this is only game i play. Link to post Share on other sites More sharing options...
Lord_Seifer Posted October 29, 2011 Share Posted October 29, 2011 Payed with paypal so i made disputes through them when they wouldn't refund. They offered store credit which i should have taken but this is only game i play. ... oh. Well, I can safely say you are not getting your account back, then =( Link to post Share on other sites More sharing options...
donhughberto Posted October 29, 2011 Author Share Posted October 29, 2011 I bought game in shop. I have activation code in box. Surely this has bugger all to do with it? Do i have top buy game again? Make another account? Link to post Share on other sites More sharing options...
johnhughthom Posted October 29, 2011 Share Posted October 29, 2011 Payed with paypal so i made disputes through them when they wouldn't refund. They offered store credit which i should have taken but this is only game i play. Surely you could have taken store credit to use against FM 12? Or did you buy FM 12 before starting the dispute? Link to post Share on other sites More sharing options...
donhughberto Posted October 29, 2011 Author Share Posted October 29, 2011 Surely you could have taken store credit to use against FM 12? Or did you buy FM 12 before starting the dispute? I bought it while waiting for them to contact me. Got fed up waiting Link to post Share on other sites More sharing options...
Lord_Seifer Posted October 29, 2011 Share Posted October 29, 2011 I bought game in shop. I have activation code in box. Surely this has bugger all to do with it?Do i have top buy game again? Make another account? By buying the game, you agreed to Steam's TOS. And I'm afraid that, by removing a payment from them with paypal, you've gone against said TOS. Wait for the ticket to be responded, but at the very least, you are going to need to pay up that payment you removed via paypal. Also, since Steam is nominal, they could technically ban any new account you make, since you are the same person that made it. You should have taken the store credit... Link to post Share on other sites More sharing options...
donhughberto Posted October 29, 2011 Author Share Posted October 29, 2011 By buying the game, you agreed to Steam's TOS. And I'm afraid that, by removing a payment from them with paypal, you've gone against said TOS.Wait for the ticket to be responded, but at the very least, you are going to need to pay up that payment you removed via paypal. Also, since Steam is nominal, they could technically ban any new account you make, since you are the same person that made it. You should have taken the store credit... Paypal is still in dispute i havent got it back yet. Link to post Share on other sites More sharing options...
Lord_Seifer Posted October 29, 2011 Share Posted October 29, 2011 Paypal is still in dispute i havent got it back yet. You really should just wait for the ticket, then. Not much more I can say. But yeah, going in dispute against Steam (or any other online shop that accepts paypal), tends to end up in your inmediate ban. At least they are givng you a chance to clear it. Link to post Share on other sites More sharing options...
donhughberto Posted October 29, 2011 Author Share Posted October 29, 2011 You really should just wait for the ticket, then. Not much more I can say. But yeah, going in dispute against Steam (or any other online shop that accepts paypal), tends to end up in your inmediate ban. At least they are givng you a chance to clear it. Lesson learned will never buy through them again lol Link to post Share on other sites More sharing options...
zolwik Posted October 29, 2011 Share Posted October 29, 2011 I have a question about updates, because I see they are quite frequent. Do the steam download only small patches or whole game? Question may seem dumb, but I have Red Orchestra 2 on steam and for every update it downloads 3 gb :/. Link to post Share on other sites More sharing options...
Lord_Seifer Posted October 29, 2011 Share Posted October 29, 2011 I have a question about updates, because I see they are quite frequent. Do the steam download only small patches or whole game? Question may seem dumb, but I have Red Orchestra 2 on steam and for every update it downloads 3 gb :/. small patches Link to post Share on other sites More sharing options...
pigfacemonkeyman Posted October 29, 2011 Share Posted October 29, 2011 Lesson learned will never buy through them again lol Is it possible to open a different account, using another email address, then register FM12 on that? Link to post Share on other sites More sharing options...
Turneep Posted October 29, 2011 Share Posted October 29, 2011 If you havent activated your FM12 yet just make a new steam account and activate it on that. Link to post Share on other sites More sharing options...
Lord_Seifer Posted October 29, 2011 Share Posted October 29, 2011 Is it possible to open a different account, using another email address, then register FM12 on that? There's a chance he might get banned, thou. The TOS say bans are per-person, not per-email account... Link to post Share on other sites More sharing options...
donhughberto Posted October 29, 2011 Author Share Posted October 29, 2011 There's a chance he might get banned, thou. The TOS say bans are per-person, not per-email account... I have cancelled the paypal claims and left a message on the ticket. Last time the ticket took four days to be read so going to the pub instead of playing lol. Link to post Share on other sites More sharing options...
sandhams Posted October 29, 2011 Share Posted October 29, 2011 Apologise, take the store credit and buy FM2013 next year. They won't know that the apology is not sincere. Link to post Share on other sites More sharing options...
cynet Posted October 29, 2011 Share Posted October 29, 2011 Steam suspended my account and what they asking I can't supply, my situation that my account got hacked and they need game codes with a jpg picture to back up my claim that I'm the true holder of the account. Yes this is Steam at it's best, no phone line of contact of support but yet they take millions of pounds in money to provide a service, this is why SI you backed a donkey for a third party souce, judging by the torrents of pirate copies of FM12 going around it seemed not to justify the means of getting people to use there rotten service. As for signing up for there terms of conditions should always read the small print, if you get shafted by a hacker your screwed with losing your account. Good luck with Steam your need it. Link to post Share on other sites More sharing options...
GuitarMan Posted October 29, 2011 Share Posted October 29, 2011 Ok, as has already been said, steam are the only people who can resolve the situation with the OP's account. Link to post Share on other sites More sharing options...
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