Any form of official comment?

Domoboy23 · October 21, 2011

Any chance?

About 20-30% of users are all experiencing crash dumps at random intervals during the game making it unplayable. Every hour there are about 7 new threads in the technical issues forum all experiencing the same problem.

The advice given? Add FM to the exceptions in the firewall, update your drivers, being referred to the FAQ's, post your dxdiag.

It hasn't worked a single time for a single person.

I personally have re-installed Steam, and FM three times today. And yet still on my save game it crash dumps every time i click on player search/preferences/team meeting etc. It also happens on all new games. Whereas before the crash dumps were just random. It seems like a system versus game error.

Now before anyone says i'm trying to slag off SI or FM i'm not. I am frustrated yes, because from my first 6 hours of playing FM12 I have been impressed. I'm raring to go and get on with my game, yet i can't. I'm just requesting that some form of statement/advice is made rather then people making a thread, being given the same advice that doesn't work and therefore going round in circles.

bobw · October 21, 2011

Go back to FM11

That's what I've done. Hit them in the pocket and refuse to pay for unacceptable merchandise that doesn't do what it says on the tin

Might sound harsh but SI see themselves as a business and they've had a year to make the game and do all the testing. I'm not dissing them either but that's more than enough time to fix issues, bugs, crash dumps etc. Obviously they only people that will disagree with this are the people without problems but my guess is those people have spent thousends of pounds on a pc to not have the problems. Why should we have to spend silly money to play a game?

Domoboy23 · October 21, 2011

Go back to FM11
That's what I've done. Hit them in the pocket and refuse to pay for unacceptable merchandise that doesn't do what it says on the tin

Might sound harsh but SI see themselves as a business and they've had a year to make the game and do all the testing. I'm not dissing them either but that's more than enough time to fix issues, bugs, crash dumps etc. Obviously they only people that will disagree with this are the people without problems but my guess is those people have spent thousends of pounds on a pc to not have the problems. Why should we have to spend silly money to play a game?

Unfortunatley i spent over £1500 on my PC.

xdoomriderx · October 21, 2011

I have been running the game since last night (I'm on EST) on a PC that is 5 years old and I have not encountered a single error.

Wakers · October 21, 2011

Don't be daft. If it were 20-30% then the forums would be absolutely flooded.

As it is, less than 50 have reported the problem.

Basically, be patient and post in the bugs forum. If you've already done that than just be patient, and follow any advice you are given.

bobw · October 21, 2011

Don't be daft. If it were 20-30% then the forums would be absolutely flooded.
As it is, less than 50 have reported the problem.

Basically, be patient and post in the bugs forum. If you've already done that than just be patient, and follow any advice you are given.

People are and it isn't working is what's being said

I had zero problems with FM11 yet today I've had more problems than on all my games combined

Chris Ritchie · October 21, 2011

Are you going to help get it fixed by posting saves in the Bugs forum?

Wakers · October 21, 2011

People are and it isn't working is what's being said
I had zero problems with FM11 yet today I've had more problems than on all my games combined

If a fix doesn't work, then just post that in the same thread and wait for the next solution. It's not really rocket science.

It's not great the game is crashing, but it's obviously gotten through testing (har har) so you'll have to wait a little bit. In the end it might not be anything to do with anything SI have done, but something that is wrong with your system, or there may be a conflicting piece of software that they haven't come across before.

Neil Dejyothin · October 21, 2011

Any chance?
About 20-30% of users are all experiencing crash dumps at random intervals during the game making it unplayable. Every hour there are about 7 new threads in the technical issues forum all experiencing the same problem.

The advice given? Add FM to the exceptions in the firewall, update your drivers, being referred to the FAQ's, post your dxdiag.

It hasn't worked a single time for a single person.

I personally have re-installed Steam, and FM three times today. And yet still on my save game it crash dumps every time i click on player search/preferences/team meeting etc. It also happens on all new games. Whereas before the crash dumps were just random. It seems like a system versus game error.

Now before anyone says i'm trying to slag off SI or FM i'm not. I am frustrated yes, because from my first 6 hours of playing FM12 I have been impressed. I'm raring to go and get on with my game, yet i can't. I'm just requesting that some form of statement/advice is made rather then people making a thread, being given the same advice that doesn't work and therefore going round in circles.

Those reporting issues actually probably account for less than 1%, if not even less than 0.5%.

But let's see if we can help you and get you back up and running. If the game was working fine for six hours, then something has become corrupted somewhere or other on your machine that's causing this.

Can you explain exactly what happened, and what's happening, and exactly what you've tried to resolve it? Have you tried clearing your 'game' cache, settings files and verified the integrity of the cache via Steam? These would be the first places to start, as it's possible something there has become corrupt somehow.

Have you installed any custom third party content, like graphics packs and pictures? If so, you ought to try and remove these to see if it's related.

Are you able to start a brand new game, and if so, does the problem still occur when it's from a new game rather than just the isolated save that you speak about?

themadsheep2001 · October 21, 2011

Don't be daft. If it were 20-30% then the forums would be absolutely flooded.
As it is, less than 50 have reported the problem.

Basically, be patient and post in the bugs forum. If you've already done that than just be patient, and follow any advice you are given.

+1 :applause: just report the problem without the hyperbole, and people will do their best to help you

Domoboy23 · October 21, 2011

Those reporting issues actually probably account for less than 1%, if not even less than 0.5%.
But let's see if we can help you and get you back up and running. If the game was working fine for six hours, then something has become corrupted somewhere or other on your machine that's causing this.

Can you explain exactly what happened, and what's happening, and exactly what you've tried to resolve it? Have you tried clearing your 'game' cache, settings files and verified the integrity of the cache via Steam? These would be the first places to start, as it's possible something there has become corrupt somehow.

Have you installed any custom third party content, like graphics packs and pictures? If so, you ought to try and remove these to see if it's related.

Are you able to start a brand new game, and if so, does the problem still occur when it's from a new game rather than just the isolated save that you speak about?

For the 6 hours i did play it i would say i encountered around about 5 random crash dump errors. But i was able to re-load and continue playing.

Last night after the first dump i verified the integrity via steam. It came back fine. I then kept on encountering the dumps.

Then today my game crashed dumped again when i clicked on 'player search'. I expected this to be a random crash dump, but it happened again, then again, and i soon realised it happened on my save (and my other two rolling saves) whenever i clicked on something like team meeting/preferences/search etc.

I then deleted all files in the steam folder except the blob, .exe and the steamapps. I encountered the same problem.

I then update my drivers to no avail. My firewall has FM as an exception as does DEP.

In a last ditch attempt i decided to delete FM on steam, and re-install. 4 hours later it had installed. I had the same problem on each save. I then started a new game, which encounters exactly the same problem. I have read each FAQ and followed each step, to again no avail. I have also re-installed again.

I have not installed any graphic packs, or even opened the editor. I did try and upload the save onto the tpf, but it wont let me drag and drop it in.

Crash Dump Error

FM V12.0.2.230123.dmp crash dump.

Problem signature:

Problem Event Name: APPCRASH

Application Name: fm.exe

Application Version: 12.0.2.33515

Application Timestamp: 4e9d7cb7

Fault Module Name: StackHash_fd00

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 00000000

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 2057

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

DX Diag

------------------

System Information

------------------

Time of this report: 10/21/2011, 21:12:43

Machine name: DOMINIC-PC

Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.100218-0019)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: EX58-UD3R

BIOS: Award Modular BIOS v6.00PG

Processor: Intel® Core i7 CPU @ 9300 @ 2.80GHz (8 CPUs), ~2.9GHz

Memory: 6142MB RAM

Page File: 2363MB used, 10107MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 10

DX Setup Parameters: Not found

DxDiag Version: 6.00.6001.18000 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: NVIDIA GeForce GTS 250

Manufacturer: NVIDIA

Chip type: GeForce GTS 250

DAC type: Integrated RAMDAC

Device Key: Enum\PCI\VEN_10DE&DEV_0615&SUBSYS_065210DE&REV_A2

Display Memory: 3306 MB

Dedicated Memory: 491 MB

Shared Memory: 2815 MB

Current Mode: 1280 x 1024 (32 bit) (60Hz)

Monitor: Generic PnP Monitor

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver Version: 8.17.0012.8026 (English)

DDI Version: 10

Driver Attributes: Final Retail

Driver Date/Size: 8/3/2011 12:50:00, 15064168 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B71E3E-4555-11CF-346C-5E261CC2C535}

Vendor ID: 0x10DE

Device ID: 0x0615

SubSys ID: 0x065210DE

Revision ID: 0x00A2

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

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DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

-------------

Sound Devices

-------------

Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.5783 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 2/18/2009 12:44:24, 1703584 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

Description: Realtek Digital Output (Realtek High Definition Audio)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458A002&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.5783 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 2/18/2009 12:44:24, 1703584 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

---------------------

Sound Capture Devices

---------------------

Description: Microphone (6- Microsoft LifeCam VX-5000.)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: USBAUDIO.sys

Driver Version: 6.00.6001.18000 (English)

Driver Attributes: Final Retail

Date and Size: 1/21/2008 03:47:04, 98816 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

Description: Realtek Digital Input (Realtek High Definition Audio)

Default Sound Capture: No

Default Voice Capture: No

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.5783 (English)

Driver Attributes: Final Retail

Date and Size: 2/18/2009 12:44:24, 1703584 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x3A36

| Matching Device ID: usb\root_hub

| Service: usbhub

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ Standard PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

|

+ PS/2 Compatible Mouse

| Matching Device ID: *pnp0f13

| Service: i8042prt

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 402.3 GB

Total Space: 708.4 GB

File System: NTFS

Model: SAMSUNG HD753LJ ATA Device

Drive: Q:

Model: n/a

Drive: E:

Model: TSSTcorp CDDVDW SH-S223F ATA Device