Baptista_8 Posted March 16, 2011 Share Posted March 16, 2011 Having a few problems installing the game. I'm doing an offline install, and at the end I get the message 'The program can't start because d3dx9_41.dll is missing from your computer' I downloaded the latest version of DirectX but that installation fails also :confused: Any ideas? Link to post Share on other sites More sharing options...
Baptista_8 Posted March 16, 2011 Author Share Posted March 16, 2011 The DirectX message is: 'An internal system error occurred. Please refer to DXError.log and DirectX.log in your Windows folder to determine problem.' Link to post Share on other sites More sharing options...
Manden Posted March 16, 2011 Share Posted March 16, 2011 Have you tried the obvious? as in restarting your pc? or try this Link to post Share on other sites More sharing options...
Baptista_8 Posted March 16, 2011 Author Share Posted March 16, 2011 Yeah i've done that, and tried all the steps I can follow on that...no luck Link to post Share on other sites More sharing options...
Manden Posted March 16, 2011 Share Posted March 16, 2011 hmm I'm almost out of ideas then except try and see if there is a directx on the fm disc and see if that will install or try and update your graphics drivers as the link says. Or maybe try the clean reinstall thing if you have installed it on the on the pc before Link to post Share on other sites More sharing options...
Baptista_8 Posted March 16, 2011 Author Share Posted March 16, 2011 This is doing my ****ing nut in tbh. Can't updatw my drivers: A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer. Link to post Share on other sites More sharing options...
Baptista_8 Posted March 17, 2011 Author Share Posted March 17, 2011 Right, seem to got rid of the original issue (after spending all ****ing night trying). Now it installs, still says has not installed properly, and now when I click to load the game up nothing happens, with no error message. This is beyond a joke tbh, I click it again and it says it's already running. FFS Any more ideas anyone? Wish i'd never have bothered. Link to post Share on other sites More sharing options...
leumd Posted March 17, 2011 Share Posted March 17, 2011 First thing I'd do is to do a search of your Windows folder to see if you've got that file in another location, and then adding it to the System32 folder. If I remember correctly, I fixed this in FM10 by downloading the actually file from some website, adding it to my System32 folder in windows and restarting. The installation worked fine after that. Be careful where you get the file from tho, and make sure you give it a good virus scan. I think its caused by the newer version of windows (Vista/Win7) not containing the file as standard - it just happens that FM needs it, but you would have probably run into the same issues with other games too. In any case, you are more likely to get help with technical issues in the Tech Forum Link to post Share on other sites More sharing options...
sparkysrovers Posted March 17, 2011 Share Posted March 17, 2011 this happened me too, i just kept installing it and ununstalling it until it worjked Link to post Share on other sites More sharing options...
Baptista_8 Posted March 17, 2011 Author Share Posted March 17, 2011 I got the DLL file into the System32 folder and the SysPro64 folder? Something like that anyway. The missing DLL error no longer comes up, but it still says installation not completed correctly and the game just doesn't load up. Will it help if I post my installation log later? Link to post Share on other sites More sharing options...
Baptista_8 Posted March 17, 2011 Author Share Posted March 17, 2011 Ok... the only error in the installation log was GameExplorer. Installed with Steam, all seems fine... I click Play, comes up 'Installing Microsoft DirectX for Windows' it finishes and nothing happens. Ready to give up, I am AMAZED at how much of a nightmare this is to ****ING install Link to post Share on other sites More sharing options...
Matt ex SEGA Posted March 17, 2011 Share Posted March 17, 2011 Try giving Customer Services an email or a call if you're struggling that much - they are the experts for stuff like this. Link to post Share on other sites More sharing options...
KUBI Posted March 17, 2011 Share Posted March 17, 2011 Download this file and put it in the system folder: http://www.dll-files.com/dllindex/dll-files.shtml?d3dx9_41 Link to post Share on other sites More sharing options...
sparkysrovers Posted March 17, 2011 Share Posted March 17, 2011 do what the marketing bloke says Link to post Share on other sites More sharing options...
Baptista_8 Posted March 18, 2011 Author Share Posted March 18, 2011 KUBI, i've put that file in already! That is no longer the issue. Guess i'll have to ring Customer Services tonight. Link to post Share on other sites More sharing options...
Matt ex SEGA Posted March 18, 2011 Share Posted March 18, 2011 If you can, send them an email - not sure what time they close - they'll be in today, that much I'm sure of. http://www.sega.co.uk/customer-support/ Link to post Share on other sites More sharing options...
Baptista_8 Posted March 23, 2011 Author Share Posted March 23, 2011 Sorted it guys, thanks for the help! It was Windows Update that I needed, then the DirectX update Link to post Share on other sites More sharing options...
Matt ex SEGA Posted March 23, 2011 Share Posted March 23, 2011 Good news... Link to post Share on other sites More sharing options...
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