Very disgruntled!

This is now officially the first FM I'm going to have to give up on. The only way it works smoothly is if I install the game with the disk and don't use any patches. As soon as I use steam or any of the patches the match engine slows right down and matches just become too juddery to watch.

I keep hearing that I should update my 'drivers' etc, which I've tried doing to no avail. Plus I still refuse to believe a game like FM shouldn't work on a laptop thats only around 3 months old. If anyone has any ideas of where I can go from here it would be much appreciated. Others I'm going to have to play the very first version of FM11 that came out with no patches, or just not attempt playing it at all!

Can you give us a bit more information about your PC please - copy and paste details from a dxdiag would be ideal...

Packard Bell

Windows 7 home premium 64 bit

model - easynote tm86

processor - intel® core i3 cpu M330 @ 2.13GHZ

memory - 4096mb ram

page file - 1641mb, 52123mb available

directx 11

driver details...

intel® graphics media accelator hd

internal

apprx total memory - 1755mb

Positive start - the spec looks to be above minimum from that.

Can you post the whole thing?

Machine name: PACKARDBELL

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)

Language: English (Regional Setting: English)

System Manufacturer: Packard Bell

System Model: EasyNote TM86

BIOS: InsydeH2O Version V1.02

Processor: Intel® Core i3 CPU M 330 @ 2.13GHz (4 CPUs), ~2.1GHz

Memory: 4096MB RAM

Available OS Memory: 3766MB RAM

Page File: 1607MB used, 52157MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

Card name: Intel® Graphics Media Accelerator HD

Manufacturer: Intel Corporation

Chip type: Intel® Graphics Media Accelerator HD (Core i3)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_036D1025&REV_12

Display Memory: 1755 MB

Dedicated Memory: 128 MB

Shared Memory: 1627 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: LP156WH2-TLE1

Monitor Id: LGDCF01

Nativ Mode: 1366 x 768(p) (59.973Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2025 (English)

Driver Version: 8.15.10.2025

DDI Version: 10

Driver Model: WDDM 1.1

If you could save out the report and copy the report down as far as "System Devices" that'd be great.

Cheers

Matt

Where would I find that?

Run dxdiag.

At the bottom right of the screen there's a "save all information" button - click that and it'll prompt you to choose where to save the file.

Open the file and copy and paste the information from the top down to where it says "System Devices". It'll be quite a lot of info, but don't worry about that.

Cheers

Matt

It is true after applying the patches the 3d veiw does go abit stuttery.

It is barable on my pc. q6600@3.75 and a ATI 4870

But i can imagine that a lower spec machine might notice the stutter abit more?

The acctual FPS does not decrease by the way, it jsut looks stuttery, but the acctual FPS is identical from before any patching.

It kinda looks like its skipping frames.

System Devices

--------------

Name: QuickPath Architecture System Address Decoder - 2D01

Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_036D1025&REV_02\3&4F11E61&0&01

Driver: n/a

Name: Intel® Turbo Boost Technology Driver

Device ID: PCI\VEN_8086&DEV_3B32&SUBSYS_00001025&REV_05\3&11583659&0&FE

Driver: n/a

Name: QuickPath Architecture Generic Non-core Registers - 2C62

Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_036D1025&REV_02\3&4F11E61&0&00

Driver: n/a

Name: Intel® 5 Series/3400 Series Chipset Family SMBus Controller - 3B30

Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_036D1025&REV_05\3&11583659&0&FB

Driver: n/a

Name: Intel® 82801 PCI Bridge - 2448

Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_036D1025&REV_A5\3&11583659&0&F0

Driver: n/a

Name: Intel® Management Engine Interface

Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_036D1025&REV_06\3&11583659&0&B0

Driver: n/a

Name: Intel® 5 Series 4 Port SATA AHCI Controller

Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_036D1025&REV_05\3&11583659&0&FA

Driver: n/a

Name: Intel® Graphics Media Accelerator HD

Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_036D1025&REV_12\3&11583659&0&10

Driver: n/a

Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_036D1025&REV_05\3&11583659&0&D8

Driver: n/a

Name: Intel® HM55 Express Chipset LPC Interface Controller - 3B09

Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_036D1025&REV_05\3&11583659&0&F8

Driver: n/a

Name: Intel® processor DRAM Controller - 0044

Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_036D1025&REV_12\3&11583659&0&00

Driver: n/a

Name: Reserved - 2D13

Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_036D1025&REV_02\3&4F11E61&0&13

Driver: n/a

Name: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44

Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_036D1025&REV_05\3&11583659&0&E1

Driver: n/a

Name: Atheros AR5B93 Wireless Network Adapter

Device ID: PCI\VEN_168C&DEV_002A&SUBSYS_663211AD&REV_01\4&E764662&0&00E1

Driver: n/a

Name: Reserved - 2D12

Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_036D1025&REV_02\3&4F11E61&0&12

Driver: n/a

Name: Intel® 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42

Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_036D1025&REV_05\3&11583659&0&E0

Driver: n/a

Name: Broadcom NetLink Gigabit Ethernet

Device ID: PCI\VEN_14E4&DEV_1692&SUBSYS_036D1025&REV_01\4&12119FE&0&00E0

Driver: n/a

Name: QPI Physical 0 - 2D11

Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_036D1025&REV_02\3&4F11E61&0&11

Driver: n/a

Name: Intel® 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C

Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_036D1025&REV_05\3&11583659&0&D0

Driver: n/a

Name: QPI Link 0 - 2D10

Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_036D1025&REV_02\3&4F11E61&0&10

Driver: n/a

Name: Intel® 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34

Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_036D1025&REV_05\3&11583659&0&E8

Driver: n/a

Wrong bit, fella - from the top, down as far as system devices...

Woop!

------------------

System Information

------------------

Time of this report: 12/19/2010, 11:45:58

Machine name: PACKARDBELL

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100618-1621)

Language: English (Regional Setting: English)

System Manufacturer: Packard Bell

System Model: EasyNote TM86

BIOS: InsydeH2O Version V1.02

Processor: Intel® Core i3 CPU M 330 @ 2.13GHz (4 CPUs), ~2.1GHz

Memory: 4096MB RAM

Available OS Memory: 3766MB RAM

Page File: 1607MB used, 52157MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel® Graphics Media Accelerator HD

Manufacturer: Intel Corporation

Chip type: Intel® Graphics Media Accelerator HD (Core i3)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_036D1025&REV_12

Display Memory: 1755 MB

Dedicated Memory: 128 MB

Shared Memory: 1627 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: LP156WH2-TLE1

Monitor Id: LGDCF01

Native Mode: 1366 x 768(p) (59.973Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2025 (English)

Driver Version: 8.15.10.2025

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 12/18/2009 03:39:06, 5968896 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-4306-11CF-7C74-6723B2C2C535}

Vendor ID: 0x8086

Device ID: 0x0046

SubSys ID: 0x036D1025

Revision ID: 0x0012

Driver Strong Name: oem10.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2025:pci\ven_8086&dev_0046&subsys_036d1025

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

D3D9 Overlay: Supported

DXVA-HD: Supported

DDraw Status: Enabled

D3D Status: Enabled

AGP Status: Enabled

-------------

Sound Devices

-------------

Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_1025036D&REV_1000

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.6015 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 12/29/2009 10:37:02, 2231584 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Basic

Cap Flags: 0xF1F

Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX 2.0 Listen/Src: No, No

I3DL2 Listen/Src: No, No

Sensaura ZoomFX: No

---------------------

Sound Capture Devices

---------------------

Description: Microphone (Realtek High Definition Audio)

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: RTKVHD64.sys

Driver Version: 6.00.0001.6015 (English)

Driver Attributes: Final Retail

Date and Size: 12/29/2009 10:37:02, 2231584 bytes

Cap Flags: 0x1

Format Flags: 0xFFFFF

-------------------

DirectInput Devices

-------------------

Device Name: Mouse

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Device Name: Keyboard

Attached: 1

Controller ID: n/a

Vendor/Product ID: n/a

FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x3B3C

| Matching Device ID: usb\root_hub20

| Service: usbhub

|

+-+ Generic USB Hub

| | Vendor/Product ID: 0x8087, 0x0020

| | Location: Port_#0001.Hub_#0001

| | Matching Device ID: usb\class_09

| | Service: usbhub

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ Standard PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

|

+ Synaptics PS/2 Port TouchPad

| Matching Device ID: *syn1b16

| Upper Filters: SynTP

| Service: i8042prt

|

+ HID-compliant mouse

| Vendor/Product ID: 0x045E, 0x00CB

| Matching Device ID: hid_device_system_mouse

| Service: mouhid

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

------------------------

Disk & DVD/CD-ROM Drives

------------------------

Drive: C:

Free Space: 332.1 GB

Total Space: 464.5 GB

File System: NTFS

Model: Hitachi HTS545050B9A300

Drive: D:

Model: Optiarc DVD RW AD-7585H

Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

Could it be that the your graphics card is poor. One thing I experienced on my old laptop was very juttery match engine even on 2D!

Since then I have updated my system with a laptop with similar specs to yours only a better processor and graphics card and I experience no stutter.

Where and how can you get a better graphics card? 2D is the problem on mine!

Unfortunately I have little experience with upgrading laptops but I would imagine unfortunately it would be rather tricky. Some of the more technically inclined members on here might be able to help or you could google it or ask on another forum. Hope this helps man

I'm gonna suggest contacting our Customer Services guys to see if they can help you update the graphics driver, it may well be that yours is a little out of date (even tho the laptop itself is new - this is not uncommon). Sorry - you've kind of exhausted my basic checklist and I'm not really a techy...

Cheers

Matt