Mightyowl28 Posted November 9, 2009 Share Posted November 9, 2009 long story short, I was told I would receive a refund of the difference within 3-5 days, 6 days passed and I rung again, I was told my case had been escalated to head office and they would be in contact shortly. Sony left me an answer phone message to call them, they told me head office would not authorise the refund as it was the publishers (SI/sega) fault(!), I told them that the publisher had said it was they're fault, and that it seems like a school yard arguement.. then I went down the lines of how good customer I've been on the PSN, how much I've spent on the store and the fact I have £25 in my PSNwallet waiting to spend, the friendly advisor recognised this and has re-escalated the call, he did sound optimistic he would get me a refund. Can SI not doing anything to help? (and please dont spam up the thread with 'why did you download it anyway rubbish') thanks Link to post Share on other sites More sharing options...
Vane Posted November 10, 2009 Share Posted November 10, 2009 It must be Sony's fault as they list the prices for the games on PSN and they changed if for FMH2010. Link to post Share on other sites More sharing options...
SI Staff Marc Vaughan Posted November 10, 2009 SI Staff Share Posted November 10, 2009 This has been escalated within SI and hopefully it'll get sorted asap - apologies for the annoyance and inconvenience which you'd had. Link to post Share on other sites More sharing options...
Mightyowl28 Posted November 10, 2009 Author Share Posted November 10, 2009 I've had another email from sony today confirming they will not refund me. Marc, are you in a position to say the error is down to SEGA? thanks Link to post Share on other sites More sharing options...
SI Staff Marc Vaughan Posted November 11, 2009 SI Staff Share Posted November 11, 2009 I don't think it was an error on SEGA's part - but to be frank I'm just a developer so not really in the 'link' with such things (its very much a business area). As I indicated in the prior post it has been escalated and hopefully it'll get resolved amicably in the near future. Link to post Share on other sites More sharing options...
bcooper Posted November 11, 2009 Share Posted November 11, 2009 Hi, Sony have agreed to refund the difference to users wallets, please check and allow up to 3 weeks for this to happen Thanks Ben Link to post Share on other sites More sharing options...
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