A1T Posted May 12, 2008 Share Posted May 12, 2008 I bought this game Jan 01, this year and have been playing it ever since. Very fun and challenging game it is! Today I tried to play and for some reason the game did not think it was unlocked. I click the unlock button, enter the order ID then click the Activate button. This results in an error: Activation failed! 2. Waiting for purchase confirmation... !Can't connect to the database server0) You follow some help buttons and an email is generated, but it isn't addressed to anyone!HAHAHAHAH The email looks like this: Subject:[Req. SN] Worldwide Soccer Manager 2008 Req. SN] Worldwide Soccer Manager 2008 OrderId: (OrderID) Site: Sega (408) Game: Worldwide Soccer Manager 2008 (0) CPA: 1E992C812C9BC0B77FA9126587FB24CBE896D4E1BDFC0E37378BBC6A192D8D37E896D4E1BDFC0E37CDB6C31028AA1089 I have my receipt email, which is from noreply@boonty.com. I suppose I could just try to reinstall, but am hesitant that I would lose my data up to this point. Link to post Share on other sites More sharing options...
A1T Posted May 12, 2008 Author Share Posted May 12, 2008 I bought this game Jan 01, this year and have been playing it ever since. Very fun and challenging game it is! Today I tried to play and for some reason the game did not think it was unlocked. I click the unlock button, enter the order ID then click the Activate button. This results in an error: Activation failed! 2. Waiting for purchase confirmation... !Can't connect to the database server0) You follow some help buttons and an email is generated, but it isn't addressed to anyone!HAHAHAHAH The email looks like this: Subject:[Req. SN] Worldwide Soccer Manager 2008 Req. SN] Worldwide Soccer Manager 2008 OrderId: (OrderID) Site: Sega (408) Game: Worldwide Soccer Manager 2008 (0) CPA: 1E992C812C9BC0B77FA9126587FB24CBE896D4E1BDFC0E37378BBC6A192D8D37E896D4E1BDFC0E37CDB6C31028AA1089 I have my receipt email, which is from noreply@boonty.com. I suppose I could just try to reinstall, but am hesitant that I would lose my data up to this point. Link to post Share on other sites More sharing options...
A1T Posted May 12, 2008 Author Share Posted May 12, 2008 I cannot find any way to communicate with Boonty. Their web submission form http://www.boonty.com/us/casual/contact_form.php has no listing for Worldwide Soccer Manager so it can't match my Order ID to my email and won't allow me to submit. they suk Link to post Share on other sites More sharing options...
A1T Posted May 13, 2008 Author Share Posted May 13, 2008 I submitted a message on Boonty's corporate website regarding this matter. They (Danny) replied within 24 hours and seem to have provided an avenue to contact the appropriate group. Sounds promising. From Boonty email: In order to get in touch with our technical team, please fill and send the online form you’ll find on the following webpage : http://www.boonty.com/sega/contact_form.php?intIdSite=408 ========================================================== In Server We Trust Link to post Share on other sites More sharing options...
A1T Posted May 13, 2008 Author Share Posted May 13, 2008 I have submitted the info on the web form noted above. "Sega<noreply@Boonty.com>" sent this automated reply: This is an automated response. Your request for technical support on the Sega site has been recorded. You request will be dealt with in the next 2 to 3 days at the most. If you have not had an answer after 4 days, we probably experienced a technical problem, in which case we ask you to kindly re-state your question. Cordially, -------------- The Sega Team Link to post Share on other sites More sharing options...
Serpico Posted May 13, 2008 Share Posted May 13, 2008 That's rubbish isn't it? Hopefully someone from Sega will see this and fire a few rounds into Boonty or whoever. Link to post Share on other sites More sharing options...
Matt ex SEGA Posted May 14, 2008 Share Posted May 14, 2008 Hi, Sorry, not too sure what's causing them issues. I'd suggest trying SEGA's customer services to see if they can get any traction on this. http://help.sega.com/ - see how that goes. Cheers Matt Link to post Share on other sites More sharing options...
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