Some Help Please

You receive the ‘Error: Application was unable to connect to the internet. Please check your connection.’

Fix:

1) Open IE and go to: https://fm2009.sa01.softanchorinsight.com

2) Here if you are using IE7 it will prompt you – “There is a problem with this website’s security certificate.”

3) Next, Click – “Continue to this website (not recommended)”. However – this is okay, it is safe.

4) Look up top at your IE address bar – you will see “Certificate Error”. Click this box, then click “View Certificates”.

5) Press, “Install Certificate…”

6) Select the “Place all certificates in the following store”.

7) Press “Browse”

8) Select “Trusted Root Certificate Authorities”. Not this will install the Go Daddy (a reputable) certificate into your trusted root certificate authorities if it is not there.

9) Press OK

10) Press Next

11) Press Finish

Close IE, then Reopen it and to go to https://fm2009.sa01.softanchorinsight.com. Note: on this visit, you will be allowed without trouble.

This is my problem however when i click on the site it doesnt say or do anything about steps 2,3,4 and i have no error or certificate error messages i think this is because i use IE8 and not IE7 so if i click on the padlock sign and click on Install Certificate and put into the Trusted Root Certificate Authorites and click OK,Next and finish and Close It Down and then i type the activation code in again and it still doesnt work, it worked on my old computer which broke and now i have a new one with a new harddrive and motherboard am i doing something wrong or is there another way to solve this

thanks

Please help ive been trying to do it for 3 days now and it just wont work and dont know how to fix it

Have you tried posting this in the known issues thread?

yes i posted it in there 3 days ago now and theres still no response so thats why ive asked here in the hope of a quicker answer

EDIT:SOLUTION SOLVED CLOSE THE THREAD