Error 821

Bought the game on release date, installed all three patches and the game has been running fine. Today, when starting, I receive a lot of XML error messages, then I was asked to enter my Keycode again. Upon entering, I was told that it was not valid. Decided to reinstall the game, but now it still won't accept my Keycode, and I get the error shown above

The error message is: "We were unable to process your unlock request, To receieve a new key, please visit www.sigames.com"

Anyone seen this? Any ideas?

ps. The Keycode is correct, as have reinstalled a couple of times now

Cheers

I can't play the game due to an XML parsing error

If you have a shortcut on your desktop you can do the following:

• Right-click on the FM shortcut.
  
• Choose "Properties" from the pop-up menu.
  
• In the "Target" field, add the --reset_preferences command line option after "fm.exe", so it should look like this:
  "C:\Program Files\Sports Interactive\Football Manager 2009\fm.exe" --reset_preferences
  
• Press OK and then try to run the game as normal, using the shortcut.
  

You'll want to remove the command after you run the game, as otherwise it will continue to reset your preferences every time you launch.

If you don't have a shortcut you can make one and then perform the instructions on the shortcut you've made.

• If you purchased and installed the game through Steam you should be able to find the fm.exe in the following directory:
  C:/Program Files/Steam/SteamApps/Common/Football Manager 2009/
  
• If you purchased and installed the game from a boxed DVD copy you should be able to find the fm.exe in the following directory:
  C:/Program Files/Sports Interactive/Football Manager 2009/
  

Other XML Errors

First of all you need to turn on hidden files and folders. Go to My Computer and at the top select 'Tools' the 'Folder Options'. The go to the 'View' tab and select 'Show hidden files and folders'

Delete the following folder:

XP: C:\Documents and Settings\<username>\Application Data\Sports Interactive\Football Manager 2009\settings

Vista: C:\Users\<username>\AppData\Roaming\Sports Interactive\Football Manager 2009\settings

This may solve some issues regarding the XML Errors

This thread is worth having a look at if you're having activation issues.

Sorted it!!! I searched for the problem using the "search forum" tool and it returned nothing. I then searched using Google, and it found it straight away.....guess which website? Yes, SIgames comunity forums!!

Sort out your search function please!!

Sorted it!!! I searched for the problem using the "search forum" tool and it returned nothing. I then searched using Google, and it found it straight away.....guess which website? Yes, SIgames comunity forums!!

Sort out your search function please!!

You should always look at known issue threads before posting issues.